Customer Ratings & Reviews
- Model:
- HW-Q60B/ZA
- SKU:
- 6505164
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the HW-Q60B soundbar's excellent sound quality, encompassing both the overall audio and strong bass response. They also appreciate its ease of use, simple setup, and compact design, which fits well in most spaces. Positive feedback also highlights the soundbar's Bluetooth connectivity and affordability. However, some users have expressed concerns regarding the remote control's functionality and the limited display.
This summary was generated by AI based on customer reviews.
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a day and then outputs no sound whatsoever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your purchase of the Samsung HW-Q60B Soundbar, I am sorry that you have experienced this issue with your soundbar.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Do not uy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Returned and got replacement and the replacement stopped working as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your purchase of the Samsung HW-Q60B Soundbar, I am sorry that you have experienced this issue with your soundbar and it's replacement.
Please reach out to Samsung Customer Support, know that we are here and happy to help.
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
what title are you asking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defective unit never worked Geek squad tech determined the unit no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ParkerS,
Thank you for your purchase of the Samsung HW-Q60B Soundbar, I am sorry that your out of box experience has not been ideal.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can find a solution for you.
~ Samsung Solutions
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke down 2 day after my purchase It didn't respond to any inputs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ThomasG,
Thank you for purchasing the Samsung HW-Q60B Soundbar and sharing your review. I am sorry that you have experienced this issue with your soundbar.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you, so we can work together to find a solution.
~Samsung Solutions
Missing items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t given the remote or power cord when I purchased the item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LukeL,
Thank you for purchasing the Samsung HW-Q60B Soundbar. We appreciate you sharing your feedback regarding parts missing from your recent purchase.
If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Samsung Sound Bar and my thoughts
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I give 3 stars due to the fact of having to set up hard wired and not Bluetooth which my Toshiba Fire TV is capable of doing it worked fine the first try but after that would not reconnect and the other reason was due to the fact of having to go online to find instructions on how to reset the bar to were it would accept the sub woofer once that was done it worked fine....... Sounds awesome for a 3.1 channel system even with it still disconnecting when TV is turned on and being hard wired to the TV correctly love the ability of being able to set up the remote to control the TV also but mine won't even though the code to do so is shown on the TV but hey the TV remote works it lol... which has surprised me to no end... The set up was easy once I found the instructions on-line as the instruction that come with it are smaller than reading the fine print on a contract lol just an example on the sound from it I would recommend first movie to watch Top Gun for the sub woofer followed up by Top Gun Maverick.. I honestly didn't think I had the volume turned up on the Sub woofer but as soon as the first sound from Top Gun hit I jumped and turned it down sounded almost like I was sitting at the movies!!! So all in all I would have given 5 stars for it but the fact of the small problems made me give a 3 as for recommending it to friends and family Yes I would and already have to a couple of friends
I would recommend this to a friendBrand response from Samsung
Posted .Hello Charles Buck,
Thank you for sharing your experiences regarding the HW-Q60B Soundbar. I am sorry that you are not fully satisfied with your purchase!
So that we can assist with step-by-step troubleshooting instructions on how to re-connect using Bluetooth, please contact Samsung Customer Support. Know that we are here and happy to help.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Its good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy rhe soundbar very much. As a person who knows audio the quality is good, of course theres a few flaws but none noticable enough to say it was not worth it. Mind you, I did buy it wirh many gift cards which lowered the price significantly. I got this bar for my bedroom and do not regret the purchase. It doesn’t emulate a full surround sound system but again that wasn’t what I expected. Overall a good purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
Good not Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but too many presets that can't be adjusted. Only in Standard Mode can you use the equalizer and the Surround mode is nt immersive at all. But anything sounds better than the speakers the put in new tvs!
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is amazing! I had issues at the beginning because the software for the equipment was outdated and it could not download the update wirelessly. Samsung customer support was able to walk me through the process on how to obtain and upload the correct version. Once I did that, the sound bar worked normally.
I would recommend this to a friend - Pros mentioned:Sound quality
sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well a little difficult to install overall great sound
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up Bass could be stronger Sounds good in small room
I would recommend this to a friend - Pros mentioned:Sound quality
Great quality, low price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Voices are able to be heard over other sounds.
I would recommend this to a friend - Pros mentioned:Sound quality
Very nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a good price on it... seamless ingratiation with my Samsung tv... great sound
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar with subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Was easy to sync thru Bluetooth to my Samsung tv. Would recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
Djf
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great clear crisp sound great that it is connected to the cable remote
I would recommend this to a friend - Pros mentioned:Ease of use
Love this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and works great. Definitely worth the upgrade.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good. Can hear our tv much better than before
I would recommend this to a friend - Pros mentioned:Price
Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with Samsung tv and is a great low price option.
I would recommend this to a friend Recommend? Not sure. Product explanation poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment might be OK but my concern is that I was given very minimal instruction or information on usage, how I might want to adjust, what I DON'T want to adjust. The sound is constantly switching between External Speakers (soundbar) and TV speakers. Is that normal? When does it do it? Why does it do it? When I change from Channels to HDMI1 (Apple TV), it switches to HDMI3. Why? These could be very normal questions that the BB Tech should have explained. Also my first experience when the Tech did not go out of their way to review the puchased products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jimmy,
Thank you for sharing your review regarding the HW-Q60B Soundbar. I am sorry to see that your experiences have not been ideal.
So that we can offer step-by-step troubleshooting, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound qualityCons mentioned:Remote control
Straight out of the box & remote won't work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 9 years, my original Samsung soundbar died so I purchased this soundbar. It was delivered yesterday, and The Geek Squad came out today to install. Sounds good BUT, the remote won't turn the soundbar on, only turns if off!!! I have to unplug and re-plug in the cable on the back of the soundbar to turn it on!! Not Happy!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MikeP,
Thank you for sharing your experiences with the HW-Q60B Soundbar. Your feedback is critical to us and will be shared with our internal teams.
For your soundbar remote, try using a fresh pair of AA batteries. Clear away anything that could be blocking the front of the soundbar and press once on the power button, do not hold it down. If you are still experiencing issues with your soundbar remote, please know that Samsung is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions