Customer Ratings & Reviews
- Model:
- HW-Q60B/ZA
- SKU:
- 6505164
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the HW-Q60B soundbar's excellent sound quality, encompassing both the overall audio and strong bass response. They also appreciate its ease of use, simple setup, and compact design, which fits well in most spaces. Positive feedback also highlights the soundbar's Bluetooth connectivity and affordability. However, some users have expressed concerns regarding the remote control's functionality and the limited display.
This summary was generated by AI based on customer reviews.
Decent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good. I’m not understanding how to raise the subwoofer volume. Subwoofer is good at times and not so good at other times.
I would recommend this to a friend- Pros mentioned:Sound quality
Mr. RT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well, well... let's knock on wood. I've been using it for 10 days now and so far so good... At first I was afraid of the previous reviews, but I took a chance and this soundbar is worth every penny spent! works and sounds great! then I bought compatible rear speakers, but returned these toys back. HW-Q60B/ZA works fine without them. Of course, you can spend 5 or even 10 times more and buy something better, but personally, I'm very much satisfied with this item...
I would recommend this to a friend Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs who installed were great. This sound bar works perfectly with our Samsung TV and the Techs did a great job with the install.
I would recommend this to a friendSubwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would probably give 5 stars but I can’t get my subwoofer to Bluetooth to my sound bar, I’ve tried everything. It shouldn’t be this difficult with what I paid for the system tem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Watchband,
Thank you for purchasing the HW-Q60B Soundbar. I’m sorry to hear that your initial out-of-box experience fell short of your expectations.
So that we can best assist you with step-by-step troubleshooting or warranty replacement steps, please contact Samsung Customer Support. We are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Stopped working after hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was great at first worked for about 4 hours....took it back got a new one and then it stopped after 6 hours! Taking back and not getting another one. I love samsung but this was a total let down!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Cons mentioned:Remote control
Calling it a potential fire hazard.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have Samsung tv, Samsung Galaxy phones and a Samsung DVD player pleased with all Samsung products until I bought HW-Q60B where do I start describing my disappointment with this #1 the non working remote really? #2 does not link to my Samsung tv nor does it link to my Samsung phone really? #3 overheated so bad you could smell it. Needless to say it's packed up for a return as soon as best buy opens. So disappointed Samsung should hang their head in shame and take their good name off this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RandallW,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first i was skeptical and scared from the bad reviews. Got it for black friday and so far i have been impressed. Everything sounds so good and cant believe i didnt have a system before. Tv speakers arent good the more they get thinner.
I would recommend this to a friend Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 2 purchases to get a workin unit, Obviously, you can’t expect a good review
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello user426293,
Thank you for sharing your review based on your experiences with the HW-Q60B Soundbar. This is not the experience we want for our customers.
I am sorry to see that you have had these issues with our Soundbars. If there is anything we can help with, such as optimizing your new Soundbar, please contact Samsung Customer Support. Know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Poor sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume did not meet my expectations, we hosted a boxing match and couldn’t hear it with just few people talking and I was at max volume..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JuanitaS,
Thank you for purchasing the HW-Q60B Soundbar. I am sorry to see that you are not fully happy with your purchase.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Press the CH LEVEL button so you can adjust the volume of the CENTER CHANNEL using the UP/DOWN from -6 to +6.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
The Sound that goes out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound of it was great with my tv, my phone then it no longer played sound I had to take 2 back and gave up on this gamble
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing your experiences that have caused you to return the unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work properly, wrong remote, missing cables, stated as excellent condition
No, I would not recommend this to a friendSamsung bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound wasn’t that great my 5 year Samsung sound bar sounded better , had it only for 3days and returned it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Javi99,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new purchase. So glad that the tech from geek squad explained how everything works in detail
I would recommend this to a friendHow are two of them broken in a row??
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken. Ordered two of these and both were broken. Have better odds of killing two stones with one bird then having that happened.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NicholasCola,
Thank you for your purchase of the Samsung HW-Q60B Soundbar, I am sorry that you have experienced this issue with your soundbar.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions