Customer Ratings & Reviews
- Model:
- HW-Q850D
- SKU:
- 6577563
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the superb sound quality and powerful bass of the HW-Q850D/ZA soundbar, frequently praising its ease of setup and user-friendly controls. Many appreciate the immersive Dolby Atmos experience, although some users experienced minor connectivity challenges with the rear speakers. Despite a few reported issues with wireless functionality, the overall positive feedback highlights the system's impressive audio performance and value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding sound bar! By far the best I’ve ever had!!
I would recommend this to a friend Don't do open box!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure the soundbar wouldve been decent, but my experience wasnt. I placed an "Open-box - Excellent" condition that states it is like new, with all original parts, packaging, and no signs of wear at all. When I got there (1 hour drive) to get it, i showed them my phone and he brought me a soundbar, out of the box, with no parts, and WITHOUT the 2 rear speakers or subwoofer. Turns out they gave my order to someone else by accident that morning (someone paid for a cheap soundbar and got mine worth $1400). Youd think theyd help, but it turned into a 3 hour deal in the store talking back and forth with managers. Finally was able to see they had the q930d in stock in open box good for $200 more, so asked them about that ones and the store manager was able to lower the price for me to what I originally paid. Ended ok, but absolutely shouldnt have happened, or taken that much time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello CamdenM,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the xxx itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Great home sound system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and speaker system! Delivery was quick and setup is easy
I would recommend this to a friend sometimes you get a lemon . . .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning, the Samsung Q850D sounded great hooked up to my Samsung TV and playing music through the Wi-Fi from other devices. After several days, I noticed the sound bar cutting out on the audio to where only the TV speakers were working or the front channel was cutting out. My audio system was set up in the Q Symphony configuration. I spent many hours making adjustments in the smart things app for both the sound bar and the TVto no avail. I even noticed the sound bar cutting out on one of the channels during music playback from a different device. Fast forward to working with Samsung Tech Support for several hours in two different instances. During the troubleshooting, I reset everything back to factory settings on the soundbar, replace the HDMI cable with a high-quality cable and updated the firmware on the soundbar. none of this troubleshooting fix the problem and I was issued a repair ticket. I understand that these things happen sometimes, but what was upsetting was I was asked to send the unit back to Samsung for repair at my own expense. Samsung wasn’t even going to send me an I understand that these things happen sometimes, but what was upsetting was I was asked to send the unit back to Samsung for repair at my own expense. Samsung wasn’t even going to send me a replacement unit. after complaining, they sent me a Q code so that I could send it back without any expense on my part. It has been over a week and no update on the repair status. Another unsettling issue when after reviewing the repair status from the webpage, I noticed that my warranty is only good for six months as apposed to a year as promised in the product description. In conclusion, I’m very disappointed with the customer service from a very reputable company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SouthFlorida,
We appreciate your patience while having to deal with this inconvenience regarding your HW-Q850D Soundbar and having to await its repair.
You can track your request status and contact Samsung Order Support at 1-855-726-8721
For product related questions, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than the older model I had that was only 4 channels
I would recommend this to a friend - Pros mentioned:Sound quality
Best in this range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome , amazing sound best quality with airplay,
I would recommend this to a friend - Pros mentioned:Sound quality
Speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is stunning. It feels that you are there.
I would recommend this to a friend - Pros mentioned:Sound quality
Mac with the sounds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The was the best sound bar, I have ever purchased. The sound is amazing
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for the bedroom and it sounds great in there. My own IMAX :)
I would recommend this to a friend - Pros mentioned:Sound quality
Super Speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, it isdeep and rich. It works great with the Samsung TV
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with my new TV. Was super easy to connect and sound is crystal clear !
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio sound ever. The connection to the tv is so simple and esy.
I would recommend this to a friend - Pros mentioned:Sound quality
Surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase sound excellent would recommend to everyone i know
I would recommend this to a friend - Pros mentioned:Sound quality
GREAT SOUNDBAR SYSTEM!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a New Samsung 4K T.V. And bought this soundbar, Very easy setup and GREAT SOUND !
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar vs receiver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave 3 stars because I prefer a receiver with 2 front and back speakers with a center and a sub woofer. The sound is much better and fuller. On the other hand if you want something simple to connect and take up very little room the sound bar is the way to go. With a Samsung tv you only need one remote which is a plus.
I would recommend this to a friendBrand response from Samsung
Posted .Hello River,
Thank you for sharing your review of the HW-Q850D. Your experiences and feedback are very important to us and will be shared with our product teams.
You can optimize the audio performance for your specific content by pressing the SOUND MODE button on your remote and then selecting the desired sound effects like STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
By pressing the CH LEVEL button, you can adjust the volume of the available channels. Each time you press the CH LEVEL button it will switch to a different channel such as Center, Front Top, or Rear Level. After selecting the channel you wish to adjust, use the UP/DOWN buttons on the provided Soundbar remote to adjust the volume between -6 to +6.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
With the sound mode set to Standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each frequency band for precise audio adjustments. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound system/bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Sounds like being in a theater! We love this new sound bar/system!
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. What a difference from our old surround sound system. We were amazed.
I would recommend this to a friend - Pros mentioned:Sound quality
title
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.improves on the sound quality from the tv.........
I would recommend this to a friend - Pros mentioned:Sound quality
NO BASS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good, but there is literally zero base. I have base turned all the way up on both the equalizer and the woofer settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ClarkD,
Thank you for taking a moment to review the Samsung HW-Q850D Soundbar.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
By pressing the CH LEVEL button, you can adjust the volume of the available channels. Each time you press the CH LEVEL button it will switch to a different channel such as Center, Front Top, or Rear Level. After selecting the channel you wish to adjust, use the UP/DOWN buttons on the provided Soundbar remote to adjust the volume between -6 to +6.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
With the sound mode set to Standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each frequency band for precise audio adjustments. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
- Pros mentioned:Sound quality
Glad I purchased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound out of this set up. Movies and music you hear everything. Glad I purchased.
I would recommend this to a friend