Customer Ratings & Reviews
- Model:
- HW-Q850D
- SKU:
- 6577563
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality of the HW-Q850D/ZA 7.1.2 Channel Wireless Dolby ATMOS Soundbar, along with the nice bass and easy setup. However, some customers have reported issues with connectivity, particularly with the rear speakers, and a few have noted missing components upon delivery. Overall, the soundbar is praised for its ease of use and ample volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sound system/bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Sounds like being in a theater! We love this new sound bar/system!
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. What a difference from our old surround sound system. We were amazed.
I would recommend this to a friend - Pros mentioned:Sound quality
Glad I purchased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound out of this set up. Movies and music you hear everything. Glad I purchased.
I would recommend this to a friend - Pros mentioned:Sound quality
title
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.improves on the sound quality from the tv.........
I would recommend this to a friend Check out best buy for the best deals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice item that ways purchased. No hassle easy purchase good communication
I would recommend this to a friend- Pros mentioned:Sound quality
New TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new TV. Good service. Did everything they said they would.
I would recommend this to a friend - Pros mentioned:Sound quality
Open box come incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this open box, but don’t bring the rear speakers I picked this 1 hour from my home. They say fair but don’t say missing the rear speakers. The sound bar and subwoofer work great but missing rear speakers.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Snto,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Don't do open box!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure the soundbar wouldve been decent, but my experience wasnt. I placed an "Open-box - Excellent" condition that states it is like new, with all original parts, packaging, and no signs of wear at all. When I got there (1 hour drive) to get it, i showed them my phone and he brought me a soundbar, out of the box, with no parts, and WITHOUT the 2 rear speakers or subwoofer. Turns out they gave my order to someone else by accident that morning (someone paid for a cheap soundbar and got mine worth $1400). Youd think theyd help, but it turned into a 3 hour deal in the store talking back and forth with managers. Finally was able to see they had the q930d in stock in open box good for $200 more, so asked them about that ones and the store manager was able to lower the price for me to what I originally paid. Ended ok, but absolutely shouldnt have happened, or taken that much time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello CamdenM,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the xxx itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Rear speaker
Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing just wish it had wireless speakers in the back
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Balanced output and plenty loud when needed.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung surround sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best ones they made highly recommended!
I would recommend this to a friend - Pros mentioned:Sound quality
Gld I bought this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good sound. I enjoy the base especially and stereo features.
I would recommend this to a friend Excellent sound quality!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound system works perfectly with my Samsung OLED TV.
I would recommend this to a friend- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the setup. This is seat shaking cinema sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung Surround sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound! Everything I expected and more! Definitely worth buying!
I would recommend this to a friend - Pros mentioned:Setup
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy setup. Confusing serringd though
I would recommend this to a friend - Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system for the price . Sound is great and loud
I would recommend this to a friend No sound from sub-woofer and wireless speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this system. Hooked up to the tv. And connected sub-woofer and wireless speakers. Have been troubleshooting for some time. But I don’t get sound from the sub-woofer and wireless speakers. Sound bar si fine. Contacted Samsung. They set up a chat and sent me troubleshooting steps. Problem is the troubleshooting was fo no sound in the sound bar. Any one have this problem, and potential solutions. Can’t rate higher at this point.
I would recommend this to a friendBrand response from Samsung
Posted .Hello PatrickS,
We appreciate you taking a few moments to review the Samsung HW-Q850D Soundbar.
When powered on for the first time, the rear speakers and subwoofer should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the sub and rears to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.
Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Best Buy rocks!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice Best purchase I ever made Love it
I would recommend this to a friend - Pros mentioned:Sound quality
Sound System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really good and covers entire living room.
I would recommend this to a friend