Customer Ratings & Reviews
- Model:
- HW-Q850D
- SKU:
- 6577563
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality of the HW-Q850D/ZA 7.1.2 Channel Wireless Dolby ATMOS Soundbar, along with the nice bass and easy setup. However, some customers have reported issues with connectivity, particularly with the rear speakers, and a few have noted missing components upon delivery. Overall, the soundbar is praised for its ease of use and ample volume.
This summary was generated by AI based on customer reviews.
sometimes you get a lemon . . .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning, the Samsung Q850D sounded great hooked up to my Samsung TV and playing music through the Wi-Fi from other devices. After several days, I noticed the sound bar cutting out on the audio to where only the TV speakers were working or the front channel was cutting out. My audio system was set up in the Q Symphony configuration. I spent many hours making adjustments in the smart things app for both the sound bar and the TVto no avail. I even noticed the sound bar cutting out on one of the channels during music playback from a different device. Fast forward to working with Samsung Tech Support for several hours in two different instances. During the troubleshooting, I reset everything back to factory settings on the soundbar, replace the HDMI cable with a high-quality cable and updated the firmware on the soundbar. none of this troubleshooting fix the problem and I was issued a repair ticket. I understand that these things happen sometimes, but what was upsetting was I was asked to send the unit back to Samsung for repair at my own expense. Samsung wasn’t even going to send me an I understand that these things happen sometimes, but what was upsetting was I was asked to send the unit back to Samsung for repair at my own expense. Samsung wasn’t even going to send me a replacement unit. after complaining, they sent me a Q code so that I could send it back without any expense on my part. It has been over a week and no update on the repair status. Another unsettling issue when after reviewing the repair status from the webpage, I noticed that my warranty is only good for six months as apposed to a year as promised in the product description. In conclusion, I’m very disappointed with the customer service from a very reputable company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SouthFlorida,
We appreciate your patience while having to deal with this inconvenience regarding your HW-Q850D Soundbar and having to await its repair.
You can track your request status and contact Samsung Order Support at 1-855-726-8721
For product related questions, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Pros mentioned:Setup
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy setup. Confusing serringd though
I would recommend this to a friend - Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system for the price . Sound is great and loud
I would recommend this to a friend Buy it!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! Sound is incredible. BUY IT you will not be disappointed
I would recommend this to a friend- Pros mentioned:Sound quality
Best Buy rocks!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice Best purchase I ever made Love it
I would recommend this to a friend - Pros mentioned:Sound quality
Bestbuy form Bestbuy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome well worth the money glad i bought it must have
I would recommend this to a friend - Pros mentioned:Sound quality
Sound System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really good and covers entire living room.
I would recommend this to a friend Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, nice product enjoying every moment of it
I would recommend this to a friendBest decision
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Immersive, powerful, and crystal clear—cinema at home!”
I would recommend this to a friendSoundbar sounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great - works great with my Samsung Q series tv
I would recommend this to a friendSpeaker
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers are just Awesome I say, worth buying product
I would recommend this to a friendCheck out best buy for the best deals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice item that ways purchased. No hassle easy purchase good communication
I would recommend this to a friendNo sound from sub-woofer and wireless speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this system. Hooked up to the tv. And connected sub-woofer and wireless speakers. Have been troubleshooting for some time. But I don’t get sound from the sub-woofer and wireless speakers. Sound bar si fine. Contacted Samsung. They set up a chat and sent me troubleshooting steps. Problem is the troubleshooting was fo no sound in the sound bar. Any one have this problem, and potential solutions. Can’t rate higher at this point.
I would recommend this to a friendBrand response from Samsung
Posted .Hello PatrickS,
We appreciate you taking a few moments to review the Samsung HW-Q850D Soundbar.
When powered on for the first time, the rear speakers and subwoofer should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the sub and rears to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.
Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Don't do open box!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure the soundbar wouldve been decent, but my experience wasnt. I placed an "Open-box - Excellent" condition that states it is like new, with all original parts, packaging, and no signs of wear at all. When I got there (1 hour drive) to get it, i showed them my phone and he brought me a soundbar, out of the box, with no parts, and WITHOUT the 2 rear speakers or subwoofer. Turns out they gave my order to someone else by accident that morning (someone paid for a cheap soundbar and got mine worth $1400). Youd think theyd help, but it turned into a 3 hour deal in the store talking back and forth with managers. Finally was able to see they had the q930d in stock in open box good for $200 more, so asked them about that ones and the store manager was able to lower the price for me to what I originally paid. Ended ok, but absolutely shouldnt have happened, or taken that much time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello CamdenM,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the xxx itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is amazing, it replaced my 10 year old 5.2 reciver setup, and man im blown away on how its equivalent sound with such a small footprint
I would recommend this to a friendBest soundbar at its price point.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing soundbar at a great value. However the subwoofer lack deep thumping bass. I added a Klipsh 12” Sub an its an amazing setup now.
I would recommend this to a friend- Pros mentioned:Sound quality
Open box come incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this open box, but don’t bring the rear speakers I picked this 1 hour from my home. They say fair but don’t say missing the rear speakers. The sound bar and subwoofer work great but missing rear speakers.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Snto,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great Customer Service
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trevor was very helpful in the sound department in helping me find the sound bar setup that was right for me. I really appreciated his patience and his flexibility to best work with my budget. Absolutely fantastic customer service.
I would recommend this to a friend- Pros mentioned:Sound quality
Lacks atmos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All though it's loud and had good features and settings The Atmos is not impressive but it is a sound bar not a true surround set up.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bmyers1313,
Thank you for sharing your review of Samsung's HW-Q850D Soundbar.
To optimize enjoyment from the subwoofer and rear speakers, activate Surround Sound expansion by pressing the “Sound Mode” button twice until you see “Surround” on the soundbar display. Dolby Digital content will also bring out the most from the rears and subwoofer; this content is very common with most over-the-air and cable channels supporting 3.1.2 when in High Definition.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Connectivity
Surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Back speakers hard to connect to the system...still not connected
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RalphA,
Thank you for taking a moment to review the Samsung HW-Q850D Soundbar.
When powered on for the first time, the rear speakers and should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting rears to the soundbar.
Before performing the manual connection procedure, check whether the power cables are connected properly and make sure that the Soundbar is turned off.
To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions