Customer Ratings & Reviews
- Model:
- HW-Q850D
- SKU:
- 6577563
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality of the HW-Q850D/ZA 7.1.2 Channel Wireless Dolby ATMOS Soundbar, along with the nice bass and easy setup. However, some customers have reported issues with connectivity, particularly with the rear speakers, and a few have noted missing components upon delivery. Overall, the soundbar is praised for its ease of use and ample volume.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Works well. Good quality. Good transaction
I would recommend this to a friendSatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with this product. I got it on sale about a month ago.
I would recommend this to a friendBestBuy did me dirty and sold me a half-functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Samsung soundbar! My issue is with Best Buy I purchased this as an open-box item, knowing that minor things might be missing (which is why the price is lower). The product description only mentioned minor cosmetic damage like "scratches and bumps"—it did NOT mention that the key rear speaker module was missing. If I had known this crucial component was absent, I would not have purchased it. Best Buy misled me by listing a fundamentally incomplete system. The staff was then unhelpful and unwilling to resolve the issue, leaving me with a half functional sound system I highly recommend the soundbar itself, but I strongly caution future buyers against purchasing from Best Buy, as their descriptions may be inaccurate and they will not help you when a core component is missing.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Est1992,
Please know you are leaving a review and 1-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Samsung HW-Q850D soundbar with high hopes, but unfortunately, it turned out to be a major disappointment. From the start, I noticed static and distorted noise when the volume was set under level 12. At first, I thought it might be a setup issue, but after troubleshooting with Samsung support and trying all their recommended solutions (including updating firmware and checking connections), the problem persisted. It became clear that the soundbar was defective. For the price, I expected better quality and a functional product. Very frustrating experience overall. I returned this soundbar and upgraded to the HW-Q910D and it works perfect and the sound is absolutely amazing, but I would not recommend the HW-Q850D soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ron1983,
Thank you for sharing your review of the Samsung HW-Q850D and for sharing your experience with this soundbar, detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung HW-Q910D Soundbar, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Wireless always cutes out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cutes out once in awhile, but when its working its great
No, I would not recommend this to a friendBrand response from Samsung
Posted .LordDuctape,
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your HW-Q850D Soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, seamless pairing to my samsung qled tv
I would recommend this to a friendThe Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent A+10 Excellent A+10 Excellent A+10 Excellent A+10
I would recommend this to a friendSoundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great system strongly recommend you buy this for your TV.
I would recommend this to a friend- Cons mentioned:Rear speaker
Samsung Q-Series 7.1.2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only down fall for this is that the rear speaker are wired
I would recommend this to a friendBrand response from Samsung
Posted .Hello JuliusC,
We appreciate you taking a moment to review the Samsung HW-Q850D Soundbar.
Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Movies and songs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's working awesome when playing ▶️. I love to play amazing voice clarity.
I would recommend this to a friendHighly Recommend Best Buy and Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Geek Squad did a fabulous job installing all our electronics and TV wall mounts.
I would recommend this to a friendMissing speakers open box - continual problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me be clear. Crystal. If you buy a sound bar with satellite speakers open box - Excellent the rear speakers have a better than 50% chance of not being in there. I have rolled the dice twice and yes you guessed it missing satelite speakers. They have the worst inspection team on returns. Not sure if its incopetance or just not caring but its irritating as a customer. Bought new on third purchase on this so cant offer a hardware review yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .David,
Please know you are leaving a review and 1-star rating for the HW-Q850D Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Better sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't go wrong with a Samsung soundbar with a Samsung Tv
I would recommend this to a friendSoundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome buy, it was just what we wanted for our bedroom!
I would recommend this to a friendSoundbar amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my bedroom Tv. Adds to th tv watching experience
I would recommend this to a friendSamsung Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung definitely gives you the most bang for your buck.
I would recommend this to a friendThis package made my day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system perfect complement for my Samsung s95c tv. The installation was very simple to do. Highly recommend it.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time to purchase this product but the new model
I would recommend this to a friend- Cons mentioned:Missing components
Samsung home theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment appeared to be in good condition, however, many missing parts were not mentioned in the description.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CarlosM,
Please know you are leaving a review and a 1-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Old soundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with backspeakers working could not be fixed how to return upgraded to the 930 Samsung soundbar. Look forward to getting that, and hopefully it works well
I would recommend this to a friendBrand response from Samsung
Posted .Hi MichaelM,
We appreciate you taking a few moments to review the Samsung HW-Q930D Soundbar.
Please know, there are various settings you can adjust to improve your experience with the rear speakers.
You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
Additionally, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If you are using a format such as PCM, you may experience decreased volume to the rear speakers. Select Bitstream, Auto, or Pass-Through as these settings will allow the TV to send the correct channels to the rear speakers.
I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support.
To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module.
Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions