Customer Ratings & Reviews

Would not recommend Samsung products. The warranty is worthless since they will not replace a broken product after 6 weeks of use. They make you wait and let them throw parts at it. In the meantime, you’re without your electronics. Help or support does not exist. Buyer beware!

Samsung always comes through. They never miss when it comes to televisions and sound bars. This one is no exception. The sound bar is uniquely made with a trapezoid type shape. Also it is very sturdy and tough. Speakers in the front and the side. Unusually long too but not a problem at all. I used hdmi to make the connection to the tv. I’ll start by stating what I like and then what I didn’t like about the sound bar. First of all the most important thing which is the sound. Amazing! Crisp and crystal clear. The included satellite speakers makes me feel like I’m in the middle of whatever I’m watching. Settings allow you to adjust the center speaker and rear speakers to your liking. And the subwoofer! The subwoofer is gigantic. It delivers base like no other system I’ve ever had. You can also adjust the level of the subwoofer separately so that you don’t bust your speaker. I don’t like the small screen on the sound bar. As long as the bar is one would think the screen would be longer. You actually have to wait for words to scroll because the screen isn’t long enough. Not sure what Samsung was thinking with that. The real estate is there but they chose not to use it. This is probably the worst thing about the sound bar. The other thing is the included Bluetooth module that connects the satellite speakers. I know Samsung was trying to eliminate the need to connect the surround speakers to the sound bar but having to connect the speakers to the module with speaker wires is a problem. It allows you more flexibility when it comes to the placement of the module and speakers but no flexibility by being connected by wires. I think I would rather connect the surround speakers directly to the sound bar or they should have been wireless like the subwoofer. Nevertheless, I’m still giving this sound bar a high rating because the sound is perfect. I’ll just have to deal with the minor things that I dislike. Yes even with the setbacks this sound bar is worth it. (The instructions to connect the module could have been better. It took a couple of tries to actually connect). I would still recommend this sound bar to anyone.

Update bricked 3 days outside of the return period due to an update. Been trying to get it fixed threw warranty since. Has now been broken longer than i have had it.

Worst overall experience ive had with best buy getting this item. Customer service was terrible and it took months of fighting with them to make it right.

Best Buy failed to deliver, install and set up my merchandise seven (7) times so I don't know. I would not trust Best Buy as they made misrepresentations to us.

Audio just OK, hard to adjust treble and bass setting. Samsung software is poorly designed for user to tweak their speakers and tvs.

Stopped working an hour after Geek Squad installed it.

The Q-series 7.1.2 ch. Wireless Dolby ATMOS Soundbar plus Rear Speakers with Q-Symphony is an excellent system that includes a soundbar, a subwoofer, 2 rear speakers, and a rear speaker wireless module. It is even better when paired with a Samsung TV from 2020-2024. That allows the Q-Symphony technology included with this sound system to be utilized. Q-Symphony will pair the sound system with the Samsung TV so that the TV speakers can be used to produce 7.1.2 channel Dolby Atmos sound. I have such a TV, and the technology worked with a simple setup. The sound quality was awesome. But, even if you don't have a qualifying Samsung TV, this sound system would still be worth it. Out of the box, it comes with the soundbar, subwoofer, rear speakers, rear speaker wireless module, HDMI cable, wall mount kit, a rubber foot, and the remote control w/ batteries. The whole system combined weighs about 37 lbs. and is constructed in a way that feels very solid. Some dimensions in inches: the soundbar is 43.7 long, 2.3 tall, and 4.7 deep; the subwoofer is 8.2 wide, 15.8 tall, and 15.8 deep; the rear speakers individually are 3.4 wide, 3.4 deep, 5.7 tall, and weighs 2.6 lbs; and the rear speaker module is 1.9 wide, 7.9 tall, and 5.1 deep, and weighs 1.5 lbs. Setup was very quick. It turns out the included HDMI cord is completely optional as the sound system can connect wirelessly with Wireless Dolby Atmos. The wireless rear speaker module paired with the soundbar flawlessly, and the whole system connected with my Samsung TV quickly. The sound system does work with popular voice assistants, such as Alexa, Bixby, and Google, as well as smart services such as Chromecast, Airplay, and Tidal. The Q-Symphony isn't the only tech the sound system has; it also uses a feature called SpaceFit Sound Pro which will optimize the audio being produced by the sound system to the room that it sits in. This is where it is nice that the soundbar has up-firing speakers which direct some sound toward the ceiling so that when the sound rebounds towards your ear it sounds like there are ceiling speakers. The system does have 4K pass-through which will pass HDCP 2.2 video at 60Hz. As far as Dolby audio formats, the sound system has Dolby ATMOS Dolby TrueHD and Dolby Digital Plus. For DTS audio formats, the sound system has DTS:X DTS-HD HRA DTS-HD MA and DTS Express DTS 5.1 channel. As I mentioned early, it is awesome to experience the Wireless Dolby Atmos with no associated A/V cords. I watched a 4K movie with the sound system, and it was the best speaker sound experience I have ever experienced. Sound and speech were separately clear, the sound felt like it was coming from everywhere, and it was easy to tweak the sound system to get the sound coming out perfectly for what I wanted. I also used the sound system while playing a PS5, and it was equally incredible with games. Chat was clear, but I could also hear every detail of the FPS I was playing. Later I listened to some orchestra music from YouTube and it sounded crystal clear. I was blown away by how easy it was to setup, tune, and enjoy this amazing system. I would recommend the Q-series 7.1.2 ch. Wireless Dolby ATMOS Soundbar plus Rear Speakers with Q-Symphony for any room setup and for any TV, even if it isn't a Samsung TV. The sound that you will hear when watching your next show or playing your next game will be amazing.

the rear speakers are barely audible as is the sub woofer very disappointed

Works great for 7 months and then bricks itself. Garbage.

I don't think it's controversial to point out that most TV speakers these days are subpar. As sleek and functional as thin flatscreen TVs may be, it just doesn't leave much space for decent sound systems. In my opinion this has made soundbars more or less obligatory. Unfortunately finding a good one can be a bit trying, given the sheer amount of variety there is. With this soundbar, Samsung seems to have adopted a fairly straightforward solution to that issue: just build one with everything. Inside the massive box this system ships you will find the rather solid soundbar containing speakers for seven separate audio channels, a massive subwoofer, and two rear satellites meant to be wired into a dedicated receiver. Setup is very straightforward by the standards of surround sound systems, with only three power cords and two speaker lines needing to be routed around your space. In total it took me about an hour, most of which was spent shifting furniture and figuring out good ways to hide the wiring. Technically I could have called it done at that point, but I decided to spend another half hour or so getting it registered in the Samsung SmartThings app so I could install firmware updates and control volume with my smartwatch. Once that was done though, I found myself ready to go. Once that was done my initial assessment of the audio was "Wow, there sure is a lot of it." I'm pretty used to surround sound at this point but even I was pretty surprised by how much seven surround channels, two overhead, and the subwoofer can combine to completely fill your average living room. Once I was over that initial surprise though, I found myself very pleased. Default audio quality is exceptional (though perhaps leaning a little further into the bass than I prefer) and the surround effect is very convincing. Given that four of the channels are virtual - relying on sound being bounced off of your ceiling and walls to simulate a speaker there - I was quite pleased by this. Though it did highlight one potential weakness to the design. My TV is flanked on either side by bookshelves, with the soundbar sitting on a TV stand beneath it. I'm used to being able to put the soundbar near the back, leaving most of the case free for some small decorations. Unfortunately doing that meant that the angled side channels were firing directly into the bookcases rather than bouncing the sound off of the walls, requiring me to pull it further to the front. And even after doing that I found the effect is definitely a bit less convincing on the left side, where the wall is much further away. Manual adjustments helped a little, but I think my asymmetrical room layout is probably just fundamentally problematic for this kind of system. Fortunately the remaining channels are enough to make up for that - after spending a few days I stopped noticing the difference unless I was specifically looking for it. Beyond the usual equalizer and balance adjustments, the soundbar has a few other features aimed to improve your audio experience including two different options for dialog enhancement. Personally I can't say I'm a huge fan of these features, as I feel audio quality gets noticeably worse when they're engaged, but friends of mine who usually have trouble hearing people speak in shows swear that it made the experience significantly better so clearly your mileage may vary. There's also options for simulated surround and private listening (where only the two rear channels are activated). The simulated surround is pretty typical, which is to say that it feels like sound comes from everywhere and nowhere all at the same time, and the private listening mode is definitely nice to have if you're up later than everyone else in the house. Overall, this is a pretty easy recommendation for a home theater setup. It's got tons of volume, great surround, and doesn't require running wires through drywall. Probably a bit harder to recommend for people in smaller spaces though unless you are REALLY into feeling the sound of explosions rumble in your chest, as it leans very much into overkill territory when it comes to total volume.

Poor sound for the size of my room. Not enough power or clarity.

In the box you get the soundbar, sub woofer, remote, wireless module, power and hdmi cables, 2 surround speakers, speaker cable, and wall mount kit. Set up was very easy due to it being wireless. I didnt think it was necessary until set up and its so much easier and cleaner! No more needing to run super long cables everywhere. Once everything had power and was on the speakers automatically connected. There is a manual way to pair, but wasnt required for me. Complete set up only took about 15 minutes and was ready to go. The remote is very nice with just the necessary buttons. I like the way it has only one button to control the volume by just “rocking” it up and down. There is a feature called “Q Symphony” that will work if connected to a Samsung TV. In my case I was using a Sony OLED. But the sound was still awesome! I was amazed at just how much this sounded like a full 7.1 surround system despite only being a soundbar and 3 speakers. The sound felt like it was traveling if that makes sense. It adds a whole new dimension to movies and shows I had already seen. The sub woofer is very loud, with plenty of boom without and distortion. Highs and mids are crisp, voices clear, and it just overall sounds great. It has plenty of sound modes. I personally prefer the adaptive mode because its smart enough to know the content and adjust the sound accordingly. The only other mode I use is the game mode for gaming. This mode makes it easy to locate things in game and explosions, gunfire, etc. sound amazing. Another really cool feature I have not had in any other system before is called “A.V.A.”. Active voice amplifier. This boosts voice and dialogue if there is room noise. When this was an issue before I use to just turn on subtitles. But this works very well when you have company that just arent paying attention to the TV and want to talk. Overall this is one of the best soundbar/ surround systems Ive ever had. It has perfect sound, several actual helpful features, wireless to avoid cable routing, and of course Samsungs quality. Love it.

I bought this on sale at a great price and am very excited. It was bought to pair with a Samsung TV so it should be easy right? Nope. Once upon a time included instructions were just that, Not now. For example, it doesn't say to hook up the HDMI cord only that it is for external devices, Some could assume that was to run a Blu-ray through it. However, it is included and they wouldn't give you anything extra, so you know it must be used in the setup. The problem is really the rear speakers. Their receiver is snyched and has it's blue light. yet neither speaker works. I have pushed the "pair" but on the remote and still nothing. I guess I will eventually figure it out or my 7.1.2 will be a 5.1. IDK. Let's just say I love the parts that work.

Great soundbar with shattering sound First of all, the built of the sound bar and the surround speakers is just great. Sleek finish and nice matte finish on the top which makes it look elegant when placed on top of a fireplace mantle. I had quite a bit of challenge while connecting to the surround speakers. Followed the instructions manual correctly and it didn’t seem to work. After a bit of research, got it working. The extra sound that the surround speaker is able to produce is amazing. I connected this speaker with my Sony 75 inch tv. The part I am not quite happy about is the fact that the surround speakers need to plugged onto a hub which limits my option to place the speaker in a location I need, for example next to my couch on a stand. Sound from Both sound bar and the speakers are just amazing and had great clarity. The subwoofer is also quite sleek and looks very compact. I placed it right next to the fireplace and it fits my overall theme in the home. Setup is simple to finish and it goes very well with my Sony TV. Remote has quite a bit of buttons, but I tend to use only the most basic ones. Overall an amazing 7.1 from Samsung with surround speakers and I would definitely recommend this to my friends.

Having thoroughly explored the Samsung HW-Q850D soundbar, I can confidently affirm that it's a game-changer for home entertainment. The unboxing experience was a delight, with its sleek design and the inclusion of accessories like the HDMI cable and wall mount kit, which made setup a breeze. Connecting it to my Sony TV was a seamless process. The setup was straightforward, with clear instructions and intuitive controls, making it a stress-free experience even for those who are not tech-savvy. The standout feature of the HW-Q850D was undoubtedly its 7.1.2ch Dolby Atmos sound. This technology completely transformed my living room into a dynamic, multidimensional audio space, immersing me deeper into the content on my TV. The wireless Dolby Atmos capability was a game-changer, eliminating cable clutter and delivering superior audio quality. The rear speaker kit enhanced the sound, providing a cinematic experience in the comfort of my home. I am also impressed with its intelligent integration capabilities. The built-in Alexa, Chromecast, Airplay, and more allowed me to control everything with simple voice commands, enhancing the convenience and flexibility of my entertainment setup. For instance, I could easily switch between different streaming services or adjust the volume without reaching for the remote. The SpaceFit Sound Pro feature was a standout, automatically adjusting the sound to my room's acoustics for optimal performance, enhancing my viewing experience. The Game Mode Pro enhanced the gaming experience with powerful up-firing speakers and 3D-optimized sound, especially during intense gameplay sessions on my PS5. On the other hand, while the Adaptive Sound feature improved dialogue clarity, there were moments when it struggled to distinguish voices from background noise effectively. For me, the Samsung HW-Q850D is a top-tier audio solution that elevates my home entertainment. With its immersive Dolby Atmos sound, intelligent integration, and thoughtful features like SpaceFit Sound Pro, it's a must-have for my home theater.

Samsung HW-Q850D BestBuy Exclusive 7.1.2ch Dolby ATMOS Soundbar with Wireless Subwoofer and Rear Speakers w/ Q Symphony The Samsung HW-Q850D is a nice 7.1.2ch soundbar system with a amplifier rated at 200W output. To get the full potential of this system you can pair this with a 2020-2024 Samsung TV this allows for the Q Symphony integration. Q-Symphony is Samsung's high-end audio technology that allows compatible TVs and soundbars to play sound at the same time in sync. Simply put, instead of muting your TV speakers, this feature lets your soundbar use them to facilitate an enhanced surround sound experience. In most modern TVs, speakers are at the back of the screen. But in Q-Symphony-enabled TVs, the speakers are placed on the top corners. When these are paired with your soundbar, the result is a more immersive audio experience. So, don’t be scared away if you don’t have a Samsung TV that can take advantage of the Q Symphony – you just loose the sync capability with the TV’s speakers. This unit works well using standard HDMI 2.0 connections ( HDMI and HDMI ARC and a HDMI output). You can also use digital audio in (optical), Bluetooth and WiFi. So, don’t be scared away if you don’t have a Samsung TV that can take advantage of the Q Symphony. Game Mode Pro works well with gaming consoles and gives good gaming sounds plus 3D optimized sound. I tested this on a PS5 and it worked quite emersively when I chose to use the system instead of headphones. The 7.1.2ch True Dolby Atmos sound allows you to fill the room with captivation sound without the need for a full AV receiver system. This sound bar supports Dolby Atmos, Dolby Digital Plus, Dolby TrueHD and Surround Sound. I found certain movies are not optimized for conversion of sound to a home speaker systems especially putting voice at a lower volume then music or sound effects. The intelligently optimized audio makes up for this and allows you to hear voices better, even at low volume. The Active Voice Analyzer gives this feature an additional boost since it breaks down room noise and optimizes onscreen voices. SpacceFit Sound Pro calibrates the unit to the space and environment in the room that you have the unit and automatically optimizes the audio accordingly. This is good for people that hate to use a tone generator with a lot of repositioning and Q&A to get optimum sound. The surround speakers hook to a module that is plugged into an outlet for power then are hooked up by wires to the two surround speakers. It works and eliminates not having to recharge or directly plug in the two speakers to power. You can also use Alexa1, chromecast2, Airplay 23, and gaming hub and gaming consoles Xbox X and PlayStation5 A couple of disappointments: One is that it doesn’t have HDMI 2.1 which is surprising since this is the current level of HDMI. The instruction sheet makes things look more complicated than it truly is to set things up and has some blatant typos. Also I don't know if they will have a manual on their web page but at this point Samsung only has a genetic manual available there. Though it has a wireless surround speaker set up it doesn’t have a wireless Subwoofer. The Surround speakers hook to a wireless module with wires making the placement a little more clunky than it needs to be. This unit has great sound and isn’t a disappointment plus if you have the correct Samsung TV you get some added benefits by not just having the TV’s speakers turned off or out of sync with the sound system.

Here's how I finally got total satisfaction from this soundbar, and the only reason I took away one star is not from the sound output or quality of the sound, but rather the hunt you need to do to be able to understand all the Sound Modes and controls and the silly tiny LED display on the corner of the soundbar instead of a true screen- shown menu. Best result, use the SmartThings app from Samsung where you can control all the functions with a well-described menu. I have mine set with an older non eARC ARC TV to run over the air va digital audio cable from TV to soundbar, and the HDMI in for my Chromecast for streaming content. I used the supplied eARC HDMI cable from soundbar back to TV. Took awhile to figure this out but now works great. An interesting issue I initially had with the rear speakers was that, using the pre-stripped wiring and the rear speaker inputs, I had shoved the wire in so far it was contacting on the wire insulation and NOT the wire itself! Saying all this, I am now pleased with the purchase. The subwoofer strength and controls are great, the rear speakers are subtle but very much there and I'm hearing dialogue and separation much more clearly than my previous 5.1 with wired speakers and separate amplifier. Once you have it set up right, it works great, the subwoofer in particular a real revelation. I know I'd have even more success starting out with a newer Samsung TV, but this worked with a 2009 Toshiba TV to the point I don't see a need for a new TV right now! Look to ChatGPT for answers to your very specific questions and it will guide you better than Samsung web searches.

Very good speaker setup. Amazingly deep bass and surround sound. Setup instructions were less than desirable but it’s not too difficult to figure it out. NOTE for rear speakers! Make sure you have ‘wire to clamp’ connection! There’s a clear layer in plastic wire insulation which is difficult to see at first. The metal wire must contact the clamp otherwise ……no sound from rears.

The Samsung HW-Q850D is a premium powerful soundbar that delivers a truly immersive audio experience, especially for those who have a newer Samsung TV and provides extra immersion (Q-Symphony) and dynamic sound. I own an LG TV from 2018, so I was not able to take advantage of those features, but with that being said, I am truly impressed with this system. Featuring wireless Dolby Atmos technologies, this soundbar creates a three-dimensional soundstage that brings movies, music, and games to life all without cables running across your room. One of my favorite features of the HW-Q850D is its impressive audio performance. With 7.1.2 channels and a total power output of 480 watts, this soundbar delivers clear, detailed sound with deep, impactful bass. Whether you're watching a movie, gaming, or listening to music, the HW-Q850T provides an immersive listening experience that truly enhances the overall entertainment experience and the Game Mode Pro really make my gaming sessions pop in the audio department. Another highlight of the HW-Q850T is its design. The soundbar itself is sleek and modern, with a minimalist design that will add a touch of class to your living room. The wireless subwoofer is also easy to place in an out of the way spot in your room, and the rear wireless speakers are connected to wires but only to a box that connects wirelessly to the soundbar rounding out the system. In terms of connectivity, the HW-Q850T has you covered. It features Bluetooth connectivity, allowing you to wirelessly stream music from your smartphone or tablet. It also has HDMI input and output ports, as well as an optical input, giving you plenty of options for connecting your audio sources and also works with Google, Alexa and Bixby. Overall, the Samsung Q-symphony HW-850D is a premium soundbar that delivers exceptional audio performance and seamless integration with Samsung QLED TVs, but not leaving behind other brands as well. I really look forward to watching movies and shows more than ever now and whether you're a movie buff, a gamer, or a music lover, this soundbar will take your home entertainment experience to the next level and you can’t go wrong with a system such as this.