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Customer Ratings & Reviews

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Comp. Value: $1,099.99

Customer reviews

Rating 4.5 out of 5 stars with 436 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the amazing sound quality of the HW-Q850D/ZA 7.1.2 Channel Wireless Dolby ATMOS Soundbar, along with the nice bass and easy setup. However, some customers have reported issues with connectivity, particularly with the rear speakers, and a few have noted missing components upon delivery. Overall, the soundbar is praised for its ease of use and ample volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-436 of 436 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    The ultimate soundbar for superior all-over sound!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having thoroughly explored the Samsung HW-Q850D soundbar, I can confidently affirm that it's a game-changer for home entertainment. The unboxing experience was a delight, with its sleek design and the inclusion of accessories like the HDMI cable and wall mount kit, which made setup a breeze. Connecting it to my Sony TV was a seamless process. The setup was straightforward, with clear instructions and intuitive controls, making it a stress-free experience even for those who are not tech-savvy. The standout feature of the HW-Q850D was undoubtedly its 7.1.2ch Dolby Atmos sound. This technology completely transformed my living room into a dynamic, multidimensional audio space, immersing me deeper into the content on my TV. The wireless Dolby Atmos capability was a game-changer, eliminating cable clutter and delivering superior audio quality. The rear speaker kit enhanced the sound, providing a cinematic experience in the comfort of my home. I am also impressed with its intelligent integration capabilities. The built-in Alexa, Chromecast, Airplay, and more allowed me to control everything with simple voice commands, enhancing the convenience and flexibility of my entertainment setup. For instance, I could easily switch between different streaming services or adjust the volume without reaching for the remote. The SpaceFit Sound Pro feature was a standout, automatically adjusting the sound to my room's acoustics for optimal performance, enhancing my viewing experience. The Game Mode Pro enhanced the gaming experience with powerful up-firing speakers and 3D-optimized sound, especially during intense gameplay sessions on my PS5. On the other hand, while the Adaptive Sound feature improved dialogue clarity, there were moments when it struggled to distinguish voices from background noise effectively. For me, the Samsung HW-Q850D is a top-tier audio solution that elevates my home entertainment. With its immersive Dolby Atmos sound, intelligent integration, and thoughtful features like SpaceFit Sound Pro, it's a must-have for my home theater.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice 7.1.2ch soundbar system

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung HW-Q850D BestBuy Exclusive 7.1.2ch Dolby ATMOS Soundbar with Wireless Subwoofer and Rear Speakers w/ Q Symphony The Samsung HW-Q850D is a nice 7.1.2ch soundbar system with a amplifier rated at 200W output. To get the full potential of this system you can pair this with a 2020-2024 Samsung TV this allows for the Q Symphony integration. Q-Symphony is Samsung's high-end audio technology that allows compatible TVs and soundbars to play sound at the same time in sync. Simply put, instead of muting your TV speakers, this feature lets your soundbar use them to facilitate an enhanced surround sound experience. In most modern TVs, speakers are at the back of the screen. But in Q-Symphony-enabled TVs, the speakers are placed on the top corners. When these are paired with your soundbar, the result is a more immersive audio experience. So, don’t be scared away if you don’t have a Samsung TV that can take advantage of the Q Symphony – you just loose the sync capability with the TV’s speakers. This unit works well using standard HDMI 2.0 connections ( HDMI and HDMI ARC and a HDMI output). You can also use digital audio in (optical), Bluetooth and WiFi. So, don’t be scared away if you don’t have a Samsung TV that can take advantage of the Q Symphony. Game Mode Pro works well with gaming consoles and gives good gaming sounds plus 3D optimized sound. I tested this on a PS5 and it worked quite emersively when I chose to use the system instead of headphones. The 7.1.2ch True Dolby Atmos sound allows you to fill the room with captivation sound without the need for a full AV receiver system. This sound bar supports Dolby Atmos, Dolby Digital Plus, Dolby TrueHD and Surround Sound. I found certain movies are not optimized for conversion of sound to a home speaker systems especially putting voice at a lower volume then music or sound effects. The intelligently optimized audio makes up for this and allows you to hear voices better, even at low volume. The Active Voice Analyzer gives this feature an additional boost since it breaks down room noise and optimizes onscreen voices. SpacceFit Sound Pro calibrates the unit to the space and environment in the room that you have the unit and automatically optimizes the audio accordingly. This is good for people that hate to use a tone generator with a lot of repositioning and Q&A to get optimum sound. The surround speakers hook to a module that is plugged into an outlet for power then are hooked up by wires to the two surround speakers. It works and eliminates not having to recharge or directly plug in the two speakers to power. You can also use Alexa1, chromecast2, Airplay 23, and gaming hub and gaming consoles Xbox X and PlayStation5 A couple of disappointments: One is that it doesn’t have HDMI 2.1 which is surprising since this is the current level of HDMI. The instruction sheet makes things look more complicated than it truly is to set things up and has some blatant typos. Also I don't know if they will have a manual on their web page but at this point Samsung only has a genetic manual available there. Though it has a wireless surround speaker set up it doesn’t have a wireless Subwoofer. The Surround speakers hook to a wireless module with wires making the placement a little more clunky than it needs to be. This unit has great sound and isn’t a disappointment plus if you have the correct Samsung TV you get some added benefits by not just having the TV’s speakers turned off or out of sync with the sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Soundbar using Samsung app big help for settings

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here's how I finally got total satisfaction from this soundbar, and the only reason I took away one star is not from the sound output or quality of the sound, but rather the hunt you need to do to be able to understand all the Sound Modes and controls and the silly tiny LED display on the corner of the soundbar instead of a true screen- shown menu. Best result, use the SmartThings app from Samsung where you can control all the functions with a well-described menu. I have mine set with an older non eARC ARC TV to run over the air va digital audio cable from TV to soundbar, and the HDMI in for my Chromecast for streaming content. I used the supplied eARC HDMI cable from soundbar back to TV. Took awhile to figure this out but now works great. An interesting issue I initially had with the rear speakers was that, using the pre-stripped wiring and the rear speaker inputs, I had shoved the wire in so far it was contacting on the wire insulation and NOT the wire itself! Saying all this, I am now pleased with the purchase. The subwoofer strength and controls are great, the rear speakers are subtle but very much there and I'm hearing dialogue and separation much more clearly than my previous 5.1 with wired speakers and separate amplifier. Once you have it set up right, it works great, the subwoofer in particular a real revelation. I know I'd have even more success starting out with a newer Samsung TV, but this worked with a 2009 Toshiba TV to the point I don't see a need for a new TV right now! Look to ChatGPT for answers to your very specific questions and it will guide you better than Samsung web searches.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best surround speaker system for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good speaker setup. Amazingly deep bass and surround sound. Setup instructions were less than desirable but it’s not too difficult to figure it out. NOTE for rear speakers! Make sure you have ‘wire to clamp’ connection! There’s a clear layer in plastic wire insulation which is difficult to see at first. The metal wire must contact the clamp otherwise ……no sound from rears.

    I would recommend this to a friend
  • Pros mentioned:
    Bass
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect sound and clarity in my ears

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung HW-Q850D is a premium powerful soundbar that delivers a truly immersive audio experience, especially for those who have a newer Samsung TV and provides extra immersion (Q-Symphony) and dynamic sound. I own an LG TV from 2018, so I was not able to take advantage of those features, but with that being said, I am truly impressed with this system. Featuring wireless Dolby Atmos technologies, this soundbar creates a three-dimensional soundstage that brings movies, music, and games to life all without cables running across your room. One of my favorite features of the HW-Q850D is its impressive audio performance. With 7.1.2 channels and a total power output of 480 watts, this soundbar delivers clear, detailed sound with deep, impactful bass. Whether you're watching a movie, gaming, or listening to music, the HW-Q850T provides an immersive listening experience that truly enhances the overall entertainment experience and the Game Mode Pro really make my gaming sessions pop in the audio department. Another highlight of the HW-Q850T is its design. The soundbar itself is sleek and modern, with a minimalist design that will add a touch of class to your living room. The wireless subwoofer is also easy to place in an out of the way spot in your room, and the rear wireless speakers are connected to wires but only to a box that connects wirelessly to the soundbar rounding out the system. In terms of connectivity, the HW-Q850T has you covered. It features Bluetooth connectivity, allowing you to wirelessly stream music from your smartphone or tablet. It also has HDMI input and output ports, as well as an optical input, giving you plenty of options for connecting your audio sources and also works with Google, Alexa and Bixby. Overall, the Samsung Q-symphony HW-850D is a premium soundbar that delivers exceptional audio performance and seamless integration with Samsung QLED TVs, but not leaving behind other brands as well. I really look forward to watching movies and shows more than ever now and whether you're a movie buff, a gamer, or a music lover, this soundbar will take your home entertainment experience to the next level and you can’t go wrong with a system such as this.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 4 out of 5 stars

    Easy setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Connects very easy. Sound quality is good, rear speakers are nice feature, and more for the distance sounds such as rain, doors shutting, and sound efx. Not the best for overall sound quality with treble/mid/bass(rear speakers) good system. I have a 55inch TV, and appproximatley 12 feet away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beat sound system I’ve owned!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model goes out of stock fast, so if you get the chance, buy it! I was lucky to find one, this was the best purchase ever. The subwoofer will make your house shake, no joke. When paired up with a samsung tv the sound is incredible. With this system YOU WILL GET MORE THAN WHAT YOU PAID FOR!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Q-Symphony is Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this sound system. The Q-Symphony pairs perfectly with the TV. The connectivity is reliable and consistent. The full, balanced sound quality of soundbar is exceptional. The surround sound with the woofer, rears and soundbar deliver immersive sound throughout the room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a better sounding tv. Movies are great on this, sounds really stands out.Awesome sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    system upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System works great very happy with our upgrade; setup is much smaller than older one and works much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok option did not test.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not end up purchasing this system. I went with JBL instead.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound produced by my surround sound is breathtaking when you choose a channel that has Dolbey sound a d HDTV programs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thick sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was too thick to be placed on tv stand. It covered up the bottom few inches of tv. I never even connected it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Weak abilities

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average. Previous sound bar had ability to run surround sound test to get best balance for the room and this does not. Also sound volume control for rear speakers is poor and range of sound volume only 1 to 6. Doesn't have ability to get very loud. Weak performance.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello FastChgCable,

      We appreciate you taking a moment to review the HW-Q850D Soundbar.

      Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons.

      Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.

      By pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.

      If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.

      You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.

      With SpaceFit Sound Pro you can get room-filling sound calibrated to your space, with a soundbar that analyzes your environment and automatically optimizes the audio accordingly for an accurate and clear sound. Please make sure that the Soundbars mic is on.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Rated 1 out of 5 stars

    ARC not compatible, sound is meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have tried 8 diff 5.1 and 2.1 systems After running 13 different configurations, still no sound from my Toshiba fire tv First one that cannot solve They said to use PCM bah Others have also said they could not get HDMI ARC working with this Samsung soundbar also Reminds me of a Sony, has a special box to connect the surround speakers together so you need 2 AC outlets in the back of the room to plug the LFE and the surround control box? in addition, its using + - red black speaker wires pinch terminals like old school bookshelf speakers lol have it working with optical SPDIF TOSLINK but not the same will be returning by Jan holiday return period

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ifixitdotcom,

      We appreciate you taking a moment to review the HW-Q850D Soundbar.

      Your device is unable to play the input signal. Change the TV’s audio output to PCM or Dolby Digital. (For a Samsung TV: Home → Settings → Sound → Expert Settings → Digital Output Audio Format).

      If your device is connected, but you are not hearing any sound, first make sure that the Mute function is off, and that the volume is not set to minimum.

      You will also want to verify that your TV is set to use external speakers & that your soundbar is set to the correct source.

      For further assistance, please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Rated 1 out of 5 stars

    Defective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy needs to start actually testing open boxes and not just claiming they did

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JaredS,

      Please know you are leaving a review and 1-star rating for the HW-Q850D Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

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