Customer Ratings & Reviews
- Model:
- HW-Q900A/ZA
- SKU:
- 6454214
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the HW-Q900A soundbar's incredible and immersive sound quality, describing it as surround sound without the hassle of complex setups. The easy setup process is also widely appreciated. While some customers have concerns about the display's placement and missing parts, the overall positive feedback on sound quality and user-friendly features makes the HW-Q900A a well-received product.
This summary was generated by AI based on customer reviews.
Samsung HW-Q900A 7.1.2 ch. Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product hasn't been delivered. Really looking forward to using this soundbar.
I would recommend this to a friendSoundbar
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 of these soundbars they are awesome with 2 wireless speakers
I would recommend this to a friendProduct was not the one in box I purchased
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Went home to find the product was different model and got zero help and was judged by person when I went to return it. He told me it was impossible but I believe the item was returned prior to me and switched and very possible but I was gaslit to believing it could never happen. With all the theft in Albuquerque I don’t doubt it was impossible but I was not helped and disputed with my CC company to be told management lied again that was impossible, another employee told me it happened all the time.
No, I would not recommend this to a friendsoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this display when i watcha movie it is like being in a movie therater
I would recommend this to a friendExceptional Performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality speakers recommend paying more for performance
I would recommend this to a friendMalli
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for the card, it is really helpful, I appreciate best buy services.
I would recommend this to a friend- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On my old setup, I had a receiver hooked to speakers. With this hooked to my Samsung TV, I don't need all of that. Much easier, and sounds better than what I had before. Win-win.
I would recommend this to a friend Poor price/performance.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar primarily because of the exceptional reviews, but after an hour on the phone with Samsung I was ready to return to BestBuy. Instead I called Total tech geek squad and they came out and set it up. The sound is passable but in no way does it approach being worth the money. I believe you could find a better sound bar for half this price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wajones,
I am sorry to hear that your out of box experience has fallen short of your expectations. We completely understand your frustrations and are here to help!
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND, GAME PRO, or ADAPTIVE SOUND.
Additionally, there are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
Alternatively, to expertly fine tune the settings you can access the built in equalizer. With the sound mode set to standard, Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
I hope these tips help you further enjoy the experience from your new Samsung Soundbar. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Samsung Home theater surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the surrounding sound product it sounds great
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service Excellent prices Excellent service
I would recommend this to a friendInstall Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were awesome friendly and had component up in no time
I would recommend this to a friendsoundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. My husband LOVES IT!! I would make this purchase again
I would recommend this to a friendSound bar is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once it was installed it took a few days for it to link with the tv before it worked.
I would recommend this to a friendMeh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. It didn't live up to my expectations for the cost. It required a lot of fine tuning to be competitive with other soundbars I tried, and still didn't impress when dialed in. I went with a Sonos surround setup and am thoroughly pleased. No muss no fuss and better sound.
No, I would not recommend this to a friendSamsung Q900 Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly great. A little buggy in the firmware, but what isn't now days...?
I would recommend this to a friendBrand response from Samsung
Posted .Hi Thomas!
Thank you for purchasing the Samsung HW-Q900A and for your review. So we can better understand the problems you are experiencing with the firmware and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound seems to be delayed at times but it depends on channel
I would recommend this to a friendA little more and get a better one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up revertinf back to the samsung 11.2 channel dolby atmos and once you get ut setup just right at the angles its beautiful..since this laxks rear speakers and you can't add them this is pretty much pointless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI RajK,
Thank you for sharing your review of the Samsung HW-Q900A soundbar. Your feedback is appreciated and important in helping us provide factors regarding customer service. We appreciate you for being a loyal Samsung customer.
Please know, The HW-Q900A is compatible with the SWA-9500S wireless rear speaker kit turning this system into a 9.1.4ch surround sound system.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung soundbar, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound quality
Great soundbar just damaged in box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately unboxed soundbar and subwoofer and looks as if the subwoofer had been previously dropped as there is damage to one corner of the subwoofer. Other then that playing in Dolby atmos mode sounds great, in q symphony mode I don’t really notice too much of a difference. In Bluetooth mode is where I start to see issues. Sound quality isn’t impressive at all while streaming something from phone. Will play with it a bit and see how I feel later.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent Quality and sounds great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Quality and sounds great. Would suggest this sounder to anyone looking
I would recommend this to a friend OK. But not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. The voices were too low, and couldn't adjust them. In order to hear them clearly I had to raise the volume and then it was too loud during action.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Katwats!
Thank you for your review of the Samsung HW-Q900A Soundbar System. We appreciate you sharing your experience with us.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. Contact us at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions