Customer Ratings & Reviews
- Model:
- HW-Q930D/ZA
- SKU:
- 6570311
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the HW-Q930D/ZA soundbar's incredible sound quality and rich bass. The wireless subwoofer and rear speakers contribute to an easy setup, while the user interface is also easy to use. Wireless connectivity and Apple integration are seamless, and some appreciate the Q-Symphony feature.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Sound System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has an amazing sound system and is great for any room!
I would recommend this to a friend - Pros mentioned:Wireless connectivity
Good but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great that it is wireless and can connect with Bluetooth. I expected a better voice sound with the bar vs TV.
I would recommend this to a friendBrand response from Samsung
Posted .Hello BrandiS,
We appreciate you taking a moment to review the HW-Q930D Soundbar.
To improve your experience, press the Sound Mode button on your remote control and select Adaptive Sound. In Adaptive Sound mode, the soundbar analyzes the content and volume to optimize the audio rendering resulting in clearer dialogue.
If connected to the SmartThings app, you can also enable the Voice Enhancement feature through the Advanced Sound Settings.
I hope this helps. For further assistance with features, functions, or adjustments to settings, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Won’t stay con. to Samsung TV, tried tech support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried this sound bar the Q930D and the Samsung Q650c . Love the clarity when they work but can’t get one to stay connected constantly. Not sure if it’s the TV HDMI eARC connection at the TV or a problem with the sound bars themselves. The Samsung TV I’m trying to connect to is the S90C OLED. Have tried updating the firmware on both the TV and the sound bars and talking to tech-support and changing the HDMI cable itself. Very frustrating. Going to try another company’s sound bar as my last resort, of course if it keeps losing connection and going back to TV speakers on its own then I’ll know it’s the TV and not the sound bar. But I have seen many of these in open box so it makes me wonder if others are having this problem?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SteveO,
We appreciate your feedback regarding the issues you are experiencing with your unit. Please give us the opportunity to assist you by contacting Samsung Customer Support.
We appreciate your feedback regarding the issues you are experiencing with your HW-Q930D Soundbar.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
DISAPPOINTED WITH SAMSUNG
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We highly anticipated this new Samsung sound system because our previous sound system was an 14 year old ONKYO 7 1nd 1 system comprised of a center front speaker, a left front speaker, a right front speaker, a left middle speaker, a right middle speaker, a back left speaker, a back right speaker, and a sub woofer bass speaker. The main component head unit was over sized and the speakers way too big and unsightly and all the speakers were connected via wires to the head unit. We had 5 devices connected to our head unit (i.e. in from cable box, in from gaming unit, in from our Roku streaming unit, in from blue ray player, out to television). The new Samsung having wireless speakers would allow us to place them where we desired and never before could place them and as well the sound bar was small and sleek and promised big surround sound. Unboxing the new Samsung system was easy and straight forward, so was blue tooth pairing, but imagine our surprise when we discovered that this very expensive system only had one hdmi in port, so we could hook up our cable box and watch live local t.v. but no streaming the HBO MAX, Paramount Plus, Vudu, and Amazon we pay a monthly subscription for, no playing video games, no watching movies on our blue ray player. How ridiculous ! None the less we hooked everything up and was again very disappointed by the sound quality in both surround sound during a movie and as well during music videos. This was in our 9'high x 14'wide x 22'deep living room, which to fill that room with the equivalent audio volume of the ONKYO at 25% volume we have to have the Samsung on 75% volume. What we had thought would be new state of the art technology of great sound in a small package was actually very little sound in a cheap sounding little package for a high price tag. So for 2 completely different and unsurmountable reasons (poor sound quality and being unable to connect more than one device) we packed the Samsung system back up into its box and stuffed it into a closet which I guess is where it will sit until maybe we put a television in the garage and then we could put the Samsung audio system there. Thankfully we still had the ONKYO to put back in the living room. We just can't get it through our heads why Samsung would build such a high priced item that is supposedly such a high end item that only allows you to connect one inputted device and sounds like crap sound quality wise. Its as if Samsung built this trying to frustrate customers and thereby garner the worse possible reviews. We wouldn't recommend this audio system to our worse enemy let alone to any of our friends or family. SHAME ON YOU SAMSUNG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HeaterHenry,
Thank you for sharing your review of Samsung’s HW-Q930D soundbar. We’re sorry your experience didn’t match your expectations.
Here are a few tips to manually optimize your audio experience. By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, , Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions