Customer Ratings & Reviews
- Model:
- HW-Q990D/ZA
- SKU:
- 10187573
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great Dolby Atmos Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. The Dolby Atmos is worth every penny
I would recommend this to a friend - Pros mentioned:Sound quality
Great little bar
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar. Big sound for the price. Highly recommend
I would recommend this to a friend - Pros mentioned:Volume
Easy set up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. . You can make it loud so warn your neighbors.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound goes out often
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good when it works. But once every couple of days it will stop putting out sound and you need to unplug, wait a couple minutes, and then plug it in again. Some searching online seems like this is a fairly common issue. Previous LG soundbar that was ~$200 never had this issue. Can’t say I’d recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FancyPants,
We appreciate you taking a few moments to review the HW-Q990D Samsung Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Tony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would recommend this great sound for the price
I would recommend this to a friend - Pros mentioned:Sound quality
SAMSUNG SOUNDBAR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect soundbar package. Feels like movie theater. most recommended.
I would recommend this to a friend Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An awesome device in every sense of the word. You won't regret buying it.
I would recommend this to a friend- Pros mentioned:Sound quality
Works great with Samsung tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with minimal setup. Pairs with the Samsung tv perfectly.
I would recommend this to a friend - Pros mentioned:Sound quality
Keep disconnecting
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good but It’s keep disconnecting from the TV which is Samsung too..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RajasekharK,
Thank you for taking a moment to review the HW-Q990D Samsung Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Hate and Love Sound Bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar s good with movie but I dont think its good for music
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nyny,
Thank you for sharing your positive experience with the HW-Q990D Soundbar! Its impressive configuration of 11 front-facing speakers, 1 subwoofer, and 4 up-firing channels ensures a captivating audio experience that envelops you from all directions. Whether it’s music, movies, or gaming, this soundbar delivers bold, multi-channel sound that truly immerses you.
With the inclusion of a rear speaker kit means your home theater setup is complete right out of the box. No need to hunt for additional components—it’s all there!
With the Sound Grouping feature, it’s a fantastic addition. When activated, you can enjoy your music from all the speakers, including the surround speakers. It’s a great way to enhance your audio experience.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and worth every penny. Highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great makes the veiwing experience much more realistic
I would recommend this to a friend - Pros mentioned:Sound quality
Owner of the product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it great sound I recommend Samsung soundbar 11.1 channel
I would recommend this to a friend - Pros mentioned:Sound quality
Ground shaking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great with music or movies a great value.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome surround sound great crystal clear clarity
I would recommend this to a friend Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great speakers. Had them for about a year now, no issues.
I would recommend this to a friendBuy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it requires a bit of volume to deliver it full roundhouse potential, but at any volume, you can understand the conversation
I would recommend this to a friend- Pros mentioned:Bass
Great Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Met expectations. Really good for watching movies that are dolby capable. Bass has a punch. Recommended!
I would recommend this to a friend - Pros mentioned:Sound quality
Not for Nolan movies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get messed up by the faulty firmware. Have to take offline to use safely. But, it sounds great. Does not fix the Christopher Nolan whisper dialogue and loud explosion dynamic range problem.
I would recommend this to a friendBrand response from Samsung
Posted .Hi RegisteredUser,
Thank you for purchasing the HW-Q990D Soundbar and for your review. We value your feedback regarding the Q-Symphony features. Here are a few things you can try:
1) Use Adaptive Sound mode. Press the SOUND MODE button on the remote until you see ADAPTIVE SOUND on the display. Adaptive sound analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content.
2) Increase the level of the center channel. Repeatedly press the Sound Control button on the remote (gear icon) to select CENTER LEVEL, then use the Up/Down buttons to adjust the level.
3) Try changing frequencies to enhance dialogue. Press and hold the Sound Control button on the remote for 5 seconds then select the frequency band to adjust. Use the Up/Down buttons to adjust the level. Available frequency bands are 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Joe's Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good but expensive system. Instructions are not detailed enough to manage the system without professional help.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JosephS,
Thank you for sharing your positive experience with the HW-Q990D Soundbar! Its impressive configuration of 11 front-facing speakers, 1 subwoofer, and 4 up-firing channels ensures a captivating audio experience that envelops you from all directions. Whether it’s music, movies, or gaming, this soundbar delivers bold, multi-channel sound that truly immerses you.
And the inclusion of a rear speaker kit means your home theater setup is complete right out of the box. No need to hunt for additional components—it’s all there!
Now, let’s talk about the intriguing Private Rear Sound feature. This clever addition allows you to enjoy your favorite shows and movies discreetly, especially during late-night viewing. By deactivating the front-firing speakers and utilizing only the rear speakers, you can immerse yourself in the content without disturbing others nearby. It’s a thoughtful feature that enhances your overall entertainment experience.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions