Customer Ratings & Reviews
- Model:
- HW-Q990D/ZA
- SKU:
- 10187573
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound from this soundbar, the setup was super easy and it worked seamlessly with my LG TV
I would recommend this to a friend - Pros mentioned:Sound quality
Small sound quality update w/HDMI 2.1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a 950a i've notice small sound improvements to vocals and especially bass. It feels a little less compressed than the 950a. Is it a substantial upgrade, no but the sound quality is better. I'm hoping that next years model may compete with the Dragon.
I would recommend this to a friend Service plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value no complaints with system at all. Would consider again.
I would recommend this to a friend- Pros mentioned:Sound quality
Great Soundbar!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The build quality of this soundbar is very solid. The sound quality is off the charts! This is my second Samsung soundbar, and I am extremely happy with both purchases.
I would recommend this to a friend ONLY BUY IF YOU HAVE EXTENDED WARRANTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I am a total tech member, I purchased outside of Best Buy cause of the employee discount which Best Buy wouldn’t price match. Manufacturer gives you a one year warranty. Two weeks after the Samsung warranty expired, my subwoofer crapped out due to the infamous firmware which bricked many of these units. Samsung is in denial that there even was a botched firmware which bricks units. They won’t budge. Basically told me to pound sand and there is absolutely nothing they can do. I even pointed them to the media articles regarding the firmware and still stubbornly denied that there was a bad firmware. Garbage company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tony,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbar is a brick due to a firmware update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. I have had this soundbar for under a year and was bricked due to a firmware update that was THEIR doing. There is no solution and no timeline of when it may be resolved. It’s been a week of not being able to use my soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gkyle,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions