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Customer Ratings & Reviews

$1,197.99
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Comp. Value: $1,999.99

Customer reviews

Rating 4.7 out of 5 stars with 451 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 451 reviews
  • Rated 4 out of 5 stars

    Fantastic sound, needs to include items

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, my reason for the 4 star review is because the package does not include speaker mounts for the two rear speakers. It also only includes a basic set up manual. I had to go online and look up the full manual to pair the speakers and find how to adjust the speakers individually etc. That said, the performance of the unit itself is great and is enjoyable for our lower family room that's about 18x24 square feet. You will definitely need the "smart things" app to fine tune the speakers, as the display is difficult to read and manage with the remote. I would buy the unit again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best when it doesn’t have an on air upgrade.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think twice before downloading an upgrade. The last time I did this, the system never worked properly again. I had to get a replacement. Sound quality is the best I ever have owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome system and delivers outstanding sound. The number of speaker in the soundbar is really impressive and delivers excellent sound. The wireless rear/side speakers allows for easy placement in rooms that may not be feasible for a wired speaker. This system gives you the flexibility and delivers awesome sound that is so much better than system with less speakers. Great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Sound System.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't plan on getting the best sound system but are very glad we did. It's great not to have wires. The sound is incredible. We wouldn't pay full price but when packaged with a TV, we got a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Sound and easy setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Sound and easy setup. Paired with Samsung S95D 77" TV Q-Symphony is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when looking for a surroundsound sales rep showed me this told me I would love it. Took it home set it up. Loved it. amazing sound easy set up

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Phenomenal Sound

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing with music and instruments separation. Also gets very loud and has good bass! Dolby Atmos is amazing as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent soundbar!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound clarity, very happy with its performance be it voice, movie, sport or music, the system understands and provide the best output bass on the physical location.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value and Sound Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a solid purchase. Sound is pretty good and way better than the prior 3.1 system of a different brand. Not only is the sound fuller bc of the rear speakers, but the overall sound quality is clear and relatively full and dynamic. Not as good as a 5.1 Denon, wired system, but still pretty good. I'm pleased with the sound quaility. Rating it a 4 instead of a 5 bc the bluetooth connectivity of bass and rear speakers, and the eHDMI connection to the TV of a different brand is sometimes wonky. I've had to unplug and replug the sound system to reset/connect it at least once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for watching Dune Part 2 and that alone was well worth the money, but I was blown away by the immersion this offers for gaming; walking around the world of Horizon Zero Dawn and hearing a Tallneck in the distance behind you is SO cool!! Ponyo was also a pleasant surprise for having not known how much surround sound there is in that movie! Still expensive, but overall well worth it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Day 1 review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is heavy, bar is 17#. Install was simple using the app but one rear speaker did not initially pair so I had to web search how to and it connected with no issue. Instructions could/should be better. Sound quality is incredible in comparison to my Platin Milan 5.1. Store associate who assisted my purchase was fantastic in saving me an additional $300 by signing up for store member program so out of the store it was $1300 as it was on sale too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it, I like it a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a great job with dialogue for movies and shows. I have a hard time hearing voice in movies and usually use CC but this sound bar helps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Sound System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its worth the price! Quality of sound and bass on this makea you feel your at the theathers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Where's the Bass ?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending a month watching reviews on sound bars this is the one I picked. Very happy with the quality of material and ease of setup. Now for the part that counts, sound. The high range I give a A+.. The mid range I give a C .. For Bass sound where is it ? The Bass for what little it has is just muted and not clear. The phone app needs more options. Overall I give this system a C, Not very happy with it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Terry,

      We appreciate you taking a moment to review the Samsung HW-Q990D Soundbar.

      You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.

      Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.

      You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.

      To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.

      There are multiple ways to control the bass levels for your new Soundbar.

      1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
      2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.

      Within the SmartThings app under Advanced settings, you can easily activate the Bass Boost feature to add more of a punch to whatever you are watching or listening to.

      I hope these tips help you enjoy your new product.

      You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    If you can afford it, get it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this item for about a month and half now. I love it! The surround sound instantly enhanced my tv viewing experience. Whether it’s a Marvels movie or just regular tv, the sound is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing and the setup was a breeze. I really enjoy this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    That is the ultimate.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lo mejor de lo teatro en casa , suena de lo mejor vale la pena el precio , garantizado

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIGHLY RECOMMEND!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a surround sound system with individual speakers so I could have better control over the volume and location of the center speaker to help with dialogue. But I moved and no longer had the space. After looking at many different soundbars, this one did not disappoint! I think the sound might even be better than my previous system. And the wireless connection for the rear speakers and sub is a game changer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ken's Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy to use. Fits under my tv and easy to connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this surround sound system! I have caught myself, more than once, thinking something was behind me because of the powerful satellite speakers! Excellent quality, excellent sound, worth every penny!

    I would recommend this to a friend