Customer Ratings & Reviews
- Model:
- HW-Q990D/ZA
- |
- SKU:
- 11113026
Customer reviews
Rating 4.7 out of 5 stars with 517 reviews
(517 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the product's excellent sound quality, powerful bass, and easy setup. However, some users have noted issues with connectivity, specifically the device switching to Bluetooth automatically, and find its size a bit bulky.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great Sound Brings Movies and Sports to Life!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the Samsung Q990D Soundbar package to use together with our new 83-inch LG OLED TV in a new home theater set-up. We were slightly hesitant about pairing the LG with a Samsung set rather than LG or Sonos (which we considered and liked), but our worries were unfounded and we have been very happy with it. It links to the TV using eARC HDMI 2.1 cables and the Dolby Sound really enriches what is already a great surround system. The speakers get more than loud enough for any kind of material without distortion and expand the surround-space and project rear and side sound effects quite realistically. It's slightly bright, but you can adjust that somewhat in the Samsung app you can download on your phone that provides more adjustments than you can make with the remote and manual buttons on the main soundbar. The main soundbar in front sounds as good as or better than anything else we heard, with great mids and clear, distinct dialogue. But the subwoofer is the real surprise - it's got some real oomph and richness to its range and lends a true 3-dimensional quality to the sound. This system makes everything sound great, but it really shines with movies, where the Dolby Sound kicks in and really heightens the surround effects. It also makes music videos come to life. One negative is that the surround effects are highly dependent on room layout and size. Ours is rectangular at about 14 x 19 with a 9 ft ceiling, with two doors that we can close to give us the right sound reflections. Open floor plans or much higher ceilings might not be conducive to optimizing the surround and Dolby features this system uses so effectively.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friendBrand response from Samsung
Posted .Billonious,
It’s great to hear you’re enjoying the sound quality of your HW-Q990D Soundbar! With 11 front-facing speakers, 1 subwoofer and 4 up-firing channels, you’ll be immersed in sound all around as it fills your room with bold, multi-channel audio you can feel from all angles. And with a rear speaker kit included, your complete home theater experience is right in the box.
SpaceFit Sound Pro is a great feature that analyzes your environment to automatically optimize the audio accordingly for accurate clear sound. For this to work you must have the mic unmuted.
If there’s anything we can help with, please call is at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Highly recommended. Seriously amazing value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been so happy with this device. Movies sound absolutely amazing! One other thing to pass on is you can also get lossless / spatial audio through the Apple tv4k connected to this. Dolby Atmos and music are awesome together. I’ve had so much fun with it! Samsung engineers did an amazing job.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Rated 5 out of 5 stars
Samsung Q990D
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Had a Klipsch cinema 600 and the Q990D blows it away watching movies. Very easy to set up just plug and play. Already had the app downloaded from other Samsung products
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Shockingly Horrible Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review: Samsung Q990D + Samsung QN90F — A Shockingly Bad Experience I went into this setup expecting seamless integration. After all, Samsung markets their soundbars and TVs as a unified ecosystem, and the Q990D is supposed to be their flagship. Instead, pairing the Q990D with my Samsung QN90F has been one of the most disappointing home‑theater experiences I’ve ever had. eARC Incompatibility That Makes No Sense The biggest failure is eARC. It simply does not work reliably. Instead of delivering stable audio, the system constantly drops sound and randomly switches back to the TV speakers. This isn’t an occasional hiccup—it’s a recurring, maddening issue that ruins movies, games, and everyday use. For a premium soundbar and a premium Samsung TV, this level of incompatibility is unacceptable. Forced Into Wi‑Fi Audio for Basic Devices What makes this even worse is that the Q990D seems to require Wi‑Fi audio to function consistently, even when using basic, everyday devices that millions of people own: • PlayStation 5 • Nintendo Switch • Roku • Blu‑ray player These are not exotic or unusual setups. They’re standard home electronics. Yet the Q990D struggles with them unless you abandon HDMI and rely on Wi‑Fi—something no one should have to do for a flagship soundbar. Audio Drops, Switching Outputs, and Constant Frustration The experience is a loop of: • Sound cutting out • Output switching back to TV speakers • Manually reselecting the soundbar • Hoping it holds for more than a few minutes It’s exhausting, and it completely undermines the point of buying a high‑end sound system. Bottom Line The Samsung Q990D may sound great when it works, but the constant eARC failures, audio drops, and forced Wi‑Fi reliance make it impossible to recommend—especially if you’re pairing it with a Samsung TV like the QN90F. This should have been a premium, plug‑and‑play experience. Instead, it’s been a frustrating, unreliable mess
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BlakeS,
We appreciate you taking a few moments to review the Samsung HW-Q990D Soundbar. We value your feedback and will share it with our teams.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Setup, Sound quality
Rated 5 out of 5 stars
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy to set up. Literally plug and play. Went from a 5.1 soundbar to this one and the tried surround speakers make such a huge difference. Movies, music, tv shows, it does each one very well.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
I recommend! Surround quality is great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar rocks! It was a little confusing to install because I wasn’t understanding how to connect my Amazon Firestick and my PS5. The only issue I have is that in the two months that I’ve had it, I’ve had to unplug and re-plug the power twice because my PS5 stopped connecting playing sound. Other than that it sounds amazing! The surround sound is unreal! I hear every little background noise - to the point it’s freaked me out! Definitely recommend :-)
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
The Best of The Best!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING! I'm so glad I waited for the HDMI 2.1 Passthrough that the 990-C was lacking. If you're not a gamer, you probably won't even miss it, so save yourself hundreds by going with the 990-C. If you want the best of the best, the 990-D is the way to go! I would advise installing Samsung Smart Things App on your phone to explore all the features of this system and fine tune the settings. Just put the remote in a drawer and forget about it if you already own a Samsung TV because the 990-D flawlessly pairs well with any Samsung TV!
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Cons mentioned:Connectivity
Rated 5 out of 5 stars
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system sounds amazing once it is set up properly and the different settings optimized. My buddy has it and that convinced me to purchase it. I will say I wish it were easier to optimize for someone not very savvy on AV. I cant get the HDMI ARC to work, even though my TV has it, so I had to plug it into a different HDMI outlet on my TV. I would have liked an option from Best Buy to just optimize the set up, as their delivery and install was $170 (including mounting). I did not want or need mine mounted. They used to have a geek squad service for a simpler request. Mine sounds good, but it doesnt quite have the same sound and bass as my buddy's. I will say I also waited for this to be the deal of the day to save 50%. It is a great system, but not sure it would have been worth $2k.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Rated 5 out of 5 stars
This thing is incredible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is incredible. I feel like I’m in the movie theatre. Easy to setup. Sleek look. Ties in great with a Samsung S90F 77” OLED. Truly immersive experience.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairs great with Samsung TV’s and the Q-Symphony is great! I was a little skeptical of the sub only being 8”, but it brings it when you expect it to.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Amazing system now at bargain price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound immersion. Good spatial separation. Excellent subwoofer bass down to 25 Hz. Wireless connection makes setup very quick and easy. Subwoofer is a beast with clear, clean bass than actually make my wood floor vibrate. Voice narration is crystal clear. Unless you need bidirectional subwoofer, this previous model is a bargain over the Q990F.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great Sound Bar!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is amazing. The setup was easy, but finding the best sound quailty was a little more complcated, but nothing that took more than 45 mins to google to get right- The output of this Soundbar is truly spectacular and we rarely go above 20 as the sound would bring the house down around us if much higher. The build quality of this bar is also exceptional.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great bang for the buck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I looked for a system that would be easy to install and not break the bank. This system was easy on the budget and sounds great. Install was super easy.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Samsung sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic works perfect sound is so extraordinary subwoofer put you in the movie love it The back speakers are well constructed and the sound is just right Highly recommend this sound system Extremely easy to install all in one place I’m impress with how easy it all was Thank you
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Rated 5 out of 5 stars
Great Sound System
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound system that was very easy to setup for a non-techie!
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Amazing sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 5 year old Samsung HW90R, the sound improvement was much better than i expected. The subwoofer has more than enough power for any action move. The sound bar itself is amazing but when you add the Q-Symphony feature it takes the audio experience to a new level.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Rated 5 out of 5 stars
Rock the house!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best sound bar I have ever purchased, I have bought in the past a Sony one, a JVC one but by far this blows him out of the water. Easy to assemble hook up rather and it rocks my house. Thank you so much. My kids and everybody keep telling me to lower my TV now lol love it
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Blown away
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and power is amazing. The highs are crisp and the lows clean. I am a sound snob. This system does not dissappint.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Easy. Crisp. Fun.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy. This sound system is literally plug and play to the point I almost couldn't believe it. The last Sound System I had running wires all over the living room, this is all wireless and just plugs into power outlets where needed. The sound is crisp and clear and after the first night of watching it I literally jumped out of my seat because the sound was so realistic I thought someone was in the room running behind me during a horror movie. My wife laughed at me but in all fairness the rear speaker was closer to me than it was to her so shame on her! I think for a one and done system with a very easy to use app by the way, this can't be beat. I'm not an audiophile and can't give you the minute details about the highs and lows but for what I needed, this goes above and beyond.
This review is from Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, fills up my living room like no other system has been able to. Good base, clear sound, amazing surround, definitely best sound bar I’ve ever purchased. I feel like I’m in a movie theater every time.
I would recommend this to a friend























