Customer Ratings & Reviews
- Model:
- HW-S50B/ZA
- SKU:
- 6505158
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the HW-S50B 3.0 Channel Soundbar for its spectacular sound quality, easy setup, and wireless connectivity. Its compact size, ease of use, and sleek design are also well-received. However, some customers have reported issues with the volume decreasing unexpectedly, a lack of bass, and occasional problems with the remote control's functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound since the chord leading to the television was changed.
I would recommend this to a friend - Pros mentioned:Sound quality
Great match with TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the sound bar to go with Samsung 43 inch tv. Great together.
I would recommend this to a friend Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble connecting, have to unplug reset to often, can not figure out how to connect to wifi, or use with TV speakers simultaneously
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PeterC,
Thank you for sharing your thoughts of the HW-S50B Soundbar.
So you are aware, the HW-S50B Soundbar does not support Wi-Fi, you can connect using HDMI, Bluetooth, or Digital Optical.
When your Soundbar is connected to a compatible Samsung TV, you will be able to change the Soundbar to TV+Soundbar within the TV Sound Output menu.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality with a great ease of use. A+
I would recommend this to a friend - Pros mentioned:Sound quality
Try it yourself
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality of sound and great price? Can’t beat that
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good from it. I bought it as a gift..
I would recommend this to a friend - Pros mentioned:Sound quality
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Price was not too bad. Premium sound for sure
I would recommend this to a friend Good for bedroom
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for bedroom no Dolby Atmos. Q-Symphony works well
I would recommend this to a friend- Pros mentioned:Sound quality
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gives great sound with out a loud background sound.
I would recommend this to a friend Definitely recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend pairs perfectly with my Samsung tv
I would recommend this to a friend- Pros mentioned:Connectivity
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sound quality as a stand-alone output speaker, but it gets the job done and connects smoothly via Bluetooth. Good quality for the money.
I would recommend this to a friendBrand response from Samsung
Posted .Hello CleesPhoto,
Thank you for sharing your thoughts regarding the HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They told me this sound bar could connect to any t.v. they didnt tell me i had to buy a audio cable also
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alwayswatching,
Thank you for taking a moment to review the HW-S50B Soundbar.
There are three ways you can connect the HW-S50B to your via TV HDMI ARC (cable included), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these three audio connections, you should have no issue connecting the soundbar to your TV.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned sound bar to you and bought a new one from you
I would recommend this to a friend- Cons mentioned:Volume
Just Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I hoped I recommend buying a better quality version
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JennD,
Thank you for taking a moment to review the HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE. When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported. You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Bass
SoundBar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not powerful at all needs a woofer; I would not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MJelmer,
Thank you for taking a moment to review the Samsung HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
If you are looking for additional bass, beyond what the HW-S60D can provide, consider adding the compatible SWA-W510 Wireless Subwoofer from Samsung to take your audio experience to the next level.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Scheduling Incompetence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in-store experience and I have no issues with the product. What is the problem is what followed and is complete incompetence in terms of setting up the installation. I set up the installation several weeks in advance for a specific day because this is a second home. After doing so the first time i received a notification that it was set up for a different day. I called back and set it up (again) for the correct day and spoke specifically to an agent. The day before the scheduled installation I get a text indicating I need to set up the installation. I call and they tell me they cannot honor the original date. I cancelled the order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MileZ,
It's unfortunate to hear of your installation experience. We recommend you contact Best Buy directly for assistance. You also may want to consider providing feedback to the Best Buy store where you made your purchase. We hope your issue is resolved quickly.
Should you ever need help or have questions on Samsung Products, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Definitely recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar sounds great and works as intended. Easy to set up
I would recommend this to a friend Worst customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought a refurbished model online and it sais my local store had it in stock for pick up. Turns out it did not. Set up option for one day shipping. This was a Tuesday, said should arrive by thursday. Thursday comes aling and tracking number said it had not shipped. Contacted chat support. And yol them the issue, while it took for ever for reaponses. By close to the end of the chat, the fed ex tracking number uodates and aaid it shipment woukd arrive Monday. I had a business flight out on Sunday and could not wait till Monday as i would be out of town. Instead of trying to cancel and getting me a refund the agent promised me it would arrive that same day Thursday. Even though FedEx tracking number said Monday. I brough up my concern again, and agent assured it woukd areice that day. He aaid to contact them back if it hadent. About an hour and a half later the Best Buy text updater sent me a message that said there was a delay in shipment. I checked the tracking number, and bow it showed Tuesday. Got back on chat to advise my concerns of not gettingshipment till tuesday and the agent assured me it would arrice that same day again, to wait till end of day. I then asked for a supervisor and was transfered, waited for 1 1/2 hours and was diaconnected by the direct messege system at 8pm… its when they close the chat support. I then waited for the bext day, same issues. Does not want to help or resolve my issues, soon as i ask gor a dupervisor they put me in a queue that ends up disconnecting afte about an hour. I then finally get to a supervisor and he blames the issue on FedEx and tellls me to call the stire itself for any linf of compensation or credit. At this point i am out 7 hours of my time… and they just keep passing the buck and just blame othwr people instead of resolving the issue. This is the wirst experience with customer servixe i have ever had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ColoradoAdrian,
Please know you are leaving a review and 1-star rating for the HW-S50B, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-S50B itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Setup
Great sound bar for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar for the money. Very easy installation
I would recommend this to a friend - Pros mentioned:Sound quality
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good sound I love it it bring a good sound
I would recommend this to a friend