Customer Ratings & Reviews
- Model:
- HW-S50B/ZA
- SKU:
- 6505158
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the HW-S50B 3.0 Channel Soundbar for its spectacular sound quality, easy setup, and wireless connectivity. Its compact size, ease of use, and sleek design are also well-received. However, some customers have reported issues with the volume decreasing unexpectedly, a lack of bass, and occasional problems with the remote control's functionality.
This summary was generated by AI based on customer reviews.
Scheduling Incompetence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in-store experience and I have no issues with the product. What is the problem is what followed and is complete incompetence in terms of setting up the installation. I set up the installation several weeks in advance for a specific day because this is a second home. After doing so the first time i received a notification that it was set up for a different day. I called back and set it up (again) for the correct day and spoke specifically to an agent. The day before the scheduled installation I get a text indicating I need to set up the installation. I call and they tell me they cannot honor the original date. I cancelled the order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MileZ,
It's unfortunate to hear of your installation experience. We recommend you contact Best Buy directly for assistance. You also may want to consider providing feedback to the Best Buy store where you made your purchase. We hope your issue is resolved quickly.
Should you ever need help or have questions on Samsung Products, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Good choice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and ease of installation. Reasonably priced.
I would recommend this to a friend Happy happens
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service knowledgeable and friendly also got on sale
I would recommend this to a friendSAMSUNG HW-S50B SOUNDBAR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the performance and price. I did need to purchase an optical cable instead of using the HDMI cable that came with the soundbar.
I would recommend this to a friend- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money the sound bar helped a friend that's hard of hearing .
I would recommend this to a friendBrand response from Samsung
Posted .Hello Bill442,
Thank you for your review of the Samsung HW-S50B soundbar.
You can optimize the HW-S50B soundbars audio experience by using the various sound modes it offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Remote control
Not Happy with sound at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get sound any different than from the TV itself. The remote does not have any way of telling me how to use the soundbar. The sound uses the Q symphony but the sound is really no different from soundbar than the TV. I was going to return but out of the 15 day return. I even bought additional wireless speakers to connect to it and the sound is minimal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AvaF,
Thank you for taking a few moments to review the Samsung HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Should work Better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They should be better than what they work for the money I paid for them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RalphT,
Thank you for sharing your review of the HW-S50B Soundbar. We value your feedback and will share it with our teams.
Here are some tips to help improve the sound performance of your soundbar.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed, so my husband could without turning up the volume.
I would recommend this to a friend- Pros mentioned:Setup
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great system for the home and porch. Easy to install
I would recommend this to a friend Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar is great! Best Buy is the best. Samsung over every brand !
I would recommend this to a friendSamsung TV and Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hooked it up, programmed the TV, and it works fine. I would do it again for sure.
I would recommend this to a friendSamsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, best price, very competent sales rep.
I would recommend this to a friendGood addition to enhance sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matched this up with the Insignia TV to provide 3 channel dolby sound and very happy with it. Need a HDMI port on the TV for it. Does the job
I would recommend this to a friend- Pros mentioned:Sound quality
Music soundtrack and dialgoue not in balance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to go with a Samsung Tv that had poor sound and this improved the sound in a general way with most cable shows, however there is a big problem with balancing streaming movies that have a mix of music alongside dialogue, the music booms and the dialogue sounds muffled or underwater.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SusanK,
Thank you for sharing your experiences with the HW-S50B Soundbar. I am sorry to see that your experience has not been ideal.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. The CENTER CHANNEL is where the dialogue will come from. By increasing this channel, the dialogue will be improved when the rest of the movie/show gets louder. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope these tips help improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
It’s just okay.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this sound bar, but it has been a nightmare to set up with my tv, and never quite works right. All of the options are confusing, and leave something to be desired. Only bought it because it was on sale, would definitely recommend a different one though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cmd599,
We appreciate you taking a moment to review the HW-S50B Soundbar.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.
When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.
You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Soundbar and ROKU stick issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this soundbar to add to my 2016 Samsung TV. I got it to work one time, but could not get it to work again. I will need help programing it. If you want to buy it please tell the sales team the age of your TV and see if it is compatible. I use a ROKU stick to stream, might be the problem..
I would recommend this to a friendBrand response from Samsung
Posted .Hello KathyP
Thank you for sharing your experiences with the HW-S50B Samsung Soundbar.
So we can offer step-by-step assistance to connect your Soundbar to TV, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Samsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesnt work well. It glitches. Sound is fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CasaFuerta,
Thank you for sharing your experiences with the HW-S50B Soundbar. So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
~Samsung Solutions
Recommended Item Really Works Well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and was recommended by the store manager. I usually do not take the staff advice, but they have been nice to me and right on with their help.
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv so far although the sound bar does not work properly.
I would recommend this to a friend- Cons mentioned:Volume
Very poor operation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I pause the movie or series on our Samsung tv, I have to reset the volume setting on the device. Very irritating plus no tech to help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobinS,
Thank you for sharing your review of the HW-S50B Soundbar. We value your feedback and will share it with our teams.
Try selecting the Adaptive Sound mode on your soundbar. Scenes are analyzed in real-time to pull out the most important audio based on the type of content.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions