Customer Ratings & Reviews

Hi LarryP,

Thank you for your review of the Samsung HW-S50B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.

If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello CarolynZ,

Thank you for sharing your thoughts regarding the HW-S50B Soundbar. I am sorry to see that you are not fully satisfied with your purchase.

First, make sure that the Soundbar is placed correctly on the cabinet. The Samsung logo should be on top of the Soundbar with the metal "grill" facing you. The power cables and inputs should be on the bottom of the Soundbar.

Next, update the firmware on your soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-S50B under Lifestyle.

Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello JoeH,

Thank you for sharing your experiences with the HW-S50B Soundbar. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

So that we can better assist you contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello MiaC,

Thank you for your review of the Samsung HW-S50B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.

If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.

You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.

We hope to hear from you soon.

~Samsung Solutions

Hello MaritzaC,

Thank you for purchasing the Samsung HW-S50B Soundbar. We appreciate you taking the time to share your review with us.

So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

We hope to hear from you and to make this right.
~Samsung Solutions

Hello JamesG,

We’re sorry to hear that your experience with Samsung HW-S50B Soundbar was not up to standards.

Updating the firmware on your soundbar gives you all the benefits of the latest improvements.
When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the USB port of the Soundbar.

1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Save the downloaded software to a USB memory stick and select “Extract Here” to unzip the folder.
4. Turn on the Soundbar and connect the USB memory stick containing the software update to the female port of the Soundbar.
5. Plug USB into Soundbar and switch to USB source, the software will update automatically and will complete update within 2 minutes. During the update process, the 5 LEDs will start flashing in a loop, and then the 5 LEDs will all be bright white, and then the 5 LEDs will flash in a loop again. When the update is complete, the cyan indicator blinks 3 times, and the soundbar automatically restarts.

If LED sequence flashing is not displayed:
1. Turn off the Soundbar, disconnect and then reconnect the USB storage device that contains the update files to the Soundbar’s USB port.
2. Disconnect the Soundbar’s power cord, reconnect it, and then turn on the Soundbar.

Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello nicksarr1,

Thank you for sharing your experiences regarding the HW-S50B Soundbar. I am sorry to see that your initial time with the Soundbar was not ideal.

First, make sure that when you place the Soundbar, you have the Samsung Logo facing upward.

Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.

If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi Tip01toe,

Thank you for your review of the Samsung HW-S50B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.

~ Samsung Solutions

Hi WandaB,

We appreciate you taking a moment to review the HW-S50B Soundbar.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.

When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.

You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello KINGxJ0HNNY,

Thank you for sharing your thoughts regarding the HW-S50B Soundbar. I am sorry to see that you have experienced this issue with your new purchase.

Your review is very important and it will be shared with our internal teams.

There are a few steps you can take to troubleshoot your Soundbar.

First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.

Next, update the firmware on your soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-S50B under Lifestyle.

Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.

If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello Fran,

Thank you for sharing your thoughts regarding the HW-S50B Soundbar. I am sorry to see that you were so unhappy that you don't plan on using it.

First make sure that you are using a HDMI cable as this will offer the best audio and user experience. Position the Soundbar with the "Samsung" logo facing upwards and make sure that there isn't anything blocking the front speakers of the device.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.

When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.

You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hello IdaC,

We appreciate you taking a moment to review the Samsung HW-S50B Soundbar.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.

When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.

You can further adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello PBUD,

Thank you for sharing your experiences with the HW-S50B Soundbar. I am sorry to see that you are not fully satisfied with your purchase.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.

When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.

You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".

If you are still wanting more bass, consider purchasing the SWA-W510 Wireless Subwoofer.

I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi CherylF,

Thank you for taking a moment to review the HW-S50B Soundbar.

Samsung products are engineered to the highest standards of performance and quality, and we back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.

Please contact Samsung Customer Support for troubleshooting or warranty assistance. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello RyanH,

We appreciate you taking a moment to review the HW-S50B Soundbar.

The HW-S50B Soundbar features Tap Sound which works with select Samsung Mobile devices, with Android 8.1 and above, and the SmartThings app to activate and set up. This service only works when Soundbar and mobile are on.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Vern,

I’m sorry to hear that your initial out-of-box experience fell short of your expectations for the HW-S50B Soundbar.

There are a few things you can do to optimize your new HW-S50B Soundbar. By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired item can be adjusted using the Up/Down buttons. Each time the mode changes, the Multicolor LED blinks in white.

If the video on the TV and audio from the Soundbar are not synchronized, select “Sync” in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “Bluetooth” mode.)

“Sync” is only supported for some functions.

“Night mode” is optimized for night time viewing with the settings adjusted to bring the volume down but keep the dialog clear.

“Voice enhancement” makes it easier to hear spoken dialog in movies and TV.

By pressing the SOUND MODE button, you can select the desired audio mode. Each time the mode changes, the Multicolor LED blinks in white. (The sound mode may differ with the TV model.)
DTS Virtual:X Mode: Immersive 3D sound from any content.

Standard Mode: Outputs the original sound.

Music Mode: Provides more natural and room filling sound for music content.

Game Mode: Provides stereoscopic sound to immerse you in the action while gaming.

Adaptive Sound Mode: Analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content.

I hope these tips help improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at:

1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

DrewH,

Thank you for purchasing the Samsung HW-S50B Soundbar. We appreciate you sharing your feedback regarding parts missing from your recent purchase. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello,

Thank you for your review of the Samsung HW-S50B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions

Hello HeidiG,

Thank you for purchasing the HW-S50B Soundbar. I am sorry to see that your out-of-box experience has been less than ideal.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: DTS VIRTUAL:X, STANDARD, MUSIC, or ADAPTIVE.

When you press the CH LEVEL button on the remote, you can adjust the volume of the CENTER speaker using the UP/DOWN buttons between -6 to +6. If the Rear Speakers (sold separately) are connected, the setting “Rear Level” is supported.

You can adjust TREBLE and BASS via the TONE CONTROL button using the UP/DOWN buttons on the remote between -6 to +6.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to "Standard".

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions