Customer Ratings & Reviews
- Model:
- HW-S60D
- SKU:
- 10187553
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Would not connect to assigned HDMI port
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not connect to samsung tv hdmi port. good amount of time spent with samsung tech support, solution return speaker for refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello APro,
Thank you for taking a few moments to review the Samsung HW-S60D Soundbar.
1) Check whether the HDMI cable is correctly connected to the ARC terminal.
2) Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar.
3) HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home > Settings > General > External Device Manager > Anynet+ (HDMI-CEC) ON)
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just don’t like the sound with my Samsung TV……..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KEBS,
We appreciate you sharing your feedback regarding the performance of the HW-S60D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
If you are looking for additional bass, beyond what the HW-S60D can provide, consider adding the compatible SWA-W510 Wireless Subwoofer from Samsung to take your audio experience to the next level.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Bad experience with bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product only worked for about 5 minutes. Returned and best buy didn't offer any alternative purchase. Very disappointed with best buy for not helping out finding another product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stillkicken,
Thank you for your review of the Samsung HW-S60D Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound qualityCons mentioned:Bass
HDMI ARC ISSUE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, so I originally loved this soundbar, and thought i left an unfavorable review. I looked to correct, but didnt see it. In any event when I originally purchased this in sale after last Christmas, I was so impressed! Great bass, great all around sound, and the unit seemed to throw sound all over the room! Then something happened and it sounded tinny, no bass, 4 times the amount of treble anyone would want. To be clear, im not a wizard with electronics, however im not a total moron either lol. The sound was so bad that the speakers on the lg sounded better and i was planning on returning to BB to see if there were blown drivers or something. Then i decided to check my cables. They never go bad or are defective out of the package, right? Well to finish this review, i switched over to an optical cable from the HDMI ARC and suddenly the room was filled with awesome sound. I actually had bass again! I had to adjust the treble up! So the moral of the story, if you read reviews that mention way too much treble and no bass, its either a cable issue or the tv HDMI ARC port is defective. I guess there are also units that ARC port can be defective or something else internal. But the sound is there, it just needs to get to the soundbar in a proper way. The only downside until i get a new HDMI ARC cable to actually see if its the cable or something else is i have to use both remotes as i cannot adjust the volume with the lg remote. I now recomment this soundbar again. I also would suggest you download the full directions off the internet to figure out the remote as the single page that comes in the box is lacking. Happy sound to you!
I would recommend this to a friend - Pros mentioned:Setup ease, Sound quality
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar and very easy to hook up Highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound, would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and has lots of features. Unfortunately, I do not understand how to use most of the features. I would give it more stars if it were not so complicated to use.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with item. Solid value for sound quality
I would recommend this to a friend - Pros mentioned:Sound quality
Great value sound enhancement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, great sound even with out the sub woofer. Very nice sound enhancement for the money
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product. Amplifies sound. Like being at movie theater.
I would recommend this to a friend - Pros mentioned:Sound quality
home owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound great quality.. You can hear so much like you're in the movie..
I would recommend this to a friend - Pros mentioned:Sound quality
Great sounfmdbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. It works seamlessly with my Samsung TV.
I would recommend this to a friend Able to watch British shows again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality...clear and crisp. I no longer have to turn the volume up as loud. We had almost stopped watching British shows because the accents were so difficult to understand. This sound bar turned that around.
I would recommend this to a friend- Pros mentioned:Sound quality
Experience like in the movie theater!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This add-on was suggested by the store staff and I am definitely very grateful because I enjoy an audio environment, as if it were a movie theater, with excellent sound and clarity!
I would recommend this to a friend Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and reasonably priced. Geek squad installed and setup with the TV.
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound for its small size. It creates a powerful and immersive sound that sounds phenomenal.
I would recommend this to a friendSound bar quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look and sound is great. Great quality. Sounds like I'm in a theater.
I would recommend this to a friend- Pros mentioned:Sound quality
Quality Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been very happy with this purchase; not only the price but the quality of sound that this bar puts out. Installation and setup was straight forward. Would highly recommend.
I would recommend this to a friend High quality siund
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, clear sound. Especially helpful for someone with hearing loss, like me.
I would recommend this to a friend- Pros mentioned:Sound quality
Small and mighty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one to replace the HORRIBLE 2 channel Samsung speaker. This one sounds much better. Much more clear. I got for open box price $100. Not sure it’s worth it’s retail price of 350 tho.
I would recommend this to a friend - Cons mentioned:Volume control
Average
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, not great. Watching a movie during intense parts is good, but during talk time its quiet and you have to constantly be changing volume. Just average.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello user962889,
We appreciate you taking a moment to review the HW-S60D Soundbar.
You may want to try Adaptive Sound, which allows you to enjoy optimized sound for your favorite video content, including sports, games, movies, and more - with technology that enhances whatever you are watching.
If you are looking for additional bass, beyond what the HW-S60D can provide, consider adding the compatible SWA-W510 Wireless Subwoofer from Samsung to take your audio experience to the next level.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions