Customer Ratings & Reviews
- Model:
- HW-S800B/ZA
- SKU:
- 12520885
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Too many wires
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to pair with The Frame TV. Too many wires needed which would have ruined clean install. Returned to store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrandonB,
Thank you for your review of the Samsung HW-S801B Soundbar and for sharing your thoughts regarding the design that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Beware, needs a special cable!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and it looks great, and is very small considering how good the sound is. However I knocked the score because you need a special HDMI cable to make it work, come on Samsung, totally unnecessary. I had to go back to the store to buy the right cable.
No, I would not recommend this to a friendSounds Great but Cannot Mount to Samsung Televisio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar sounds great, but we have to find an elegant way to hang it from the bottom of the Samsung television. Not even Samsung makes a bracket for this new sound bar to do anything other than mount it to the wall. The universal bracket that Best Buy sold us was overkill and obtrusive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello happymedium,
Thank you for sharing your thoughts regarding the mounting options of the HW-S800B Soundbar.
We appreciate your review and it will be shared among our internal teams.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Disappointing but great sound and looks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used this for a week or so and then returned it and replaced it with a Sonos Beam on the recommendation of a tech. Lots of glitches. It's too bad because it's a beauty and sounded terrific when it worked properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Darnedifiknow,
Thank you for your review of the Samsung HW-S801B Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great installed with the frame tv. Only issue is that there are so many wires. A
I would recommend this to a friendBrand response from Samsung
Posted .Hi SamanthaG,
Thank you for sharing your thoughts about the new HW-S801B Ultra Slim Soundbar. I am sorry to hear that you aren't 100% satisfied with the setup.
Samsung TVs released in 2017 or later are supported and will be able to use Wi-Fi to connect your Soundbar to your TV.
1. Connect the Soundbar and TV to the same wireless network (Wi-Fi). Use the SmartThings app on a smart device to connect your Soundbar to Wi-Fi
2. For the sound output of the TV, select Soundbar.
3. TV sound is output from the Soundbar.
This will eliminate all but the power cords for your Soundbar to the TV.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Quality of sound disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got it home I was very disappointed in the quality of the sound. We moved the subwoofer to different parts of the room, watched movies, tv shows, and listed to music. My Polk Mini has much better sound at a much lower cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JenR,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-S800B soundbar.
The HW-S800B has several ways to optimize your audio experience. Please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Nice sound bar but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced connection issues using the Wi-Fi option which is strange since this seems to be targeted for the Frame TV where you want to eliminate wires. Also the power cable is now long enough for that application as wheel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CameraGuy,
Thank you for sharing your thoughts regarding the power cord and your experiences with the HW-S801B Soundbar. I am sorry that you are not completely satisfied with your purchase.
If you have connected your Soundbar using 2.4Ghz, try using a 5Ghz band if your router has the ability to use this signal. It will offer a stronger and more stable connection.
We do recommend that you have a router within the same room as the soundbar for the best connection as well. Any walls, ceiling or floors the Wi-Fi signal has to travel through will weaken the signal.
Always make sure that your soundbar is on the latest firmware as this offers the latest improvements available to the unit. You can easily update your soundbar using SmartThings from your iOS or Android device.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
1Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar sounds good and remote works good for its slim design, but Sound output from rear speakers not so great. Price might be on high side!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rick,
Thank you for sharing your thoughts regarding the HW-S801B Soundbar. We are happy to help with the volume of your rear speakers!
Using the provided Soundbar remote, press the CH LEVEL button until you see REAR LEVEL. Your SWA-9500S Wireless Rear Speakers can be adjusted between -6 to +6 using the UP/DOWN buttons on your soundbar remote.
You can adjust the front firing and top-firing speakers as well!
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Subwoofer is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this soundbar for about 3 weeks now and while small, sleek, and very functional with my 85”Samsung Frame Tv, the bass output from the small subwoofer is virtually non existent, especially at low volumes. I’ve tried multiple settings and sound modes but i am just not satisfied with the bass. I give this 3 stars because the sound from the soundbar is really good, especially seeing how small the soundbar is. Very clear midrange and center channel voice output but if you like the low end frequencies, this is not the soundbar for you. I will be returning mine this week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gwill,
Thank you for purchasing the new HW-S800B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you and to make this right.
~Samsung Solutions