Customer Ratings & Reviews

Excellent smart dishwasher and reliable. I will highly recommend this product over and over again.

Super quiet! Sends notification to phone when cycle is complete. Dishes are spotless.

We had it for about a month now and it's doing great.

Great product at a great price! It has very nice features and very modern.

I really like the glasses rack lowering for larger items. And also the top rack for spatulas knives. Bottle nipples and so much more

Love everything about this dishwasher. I returned a LG and replaced with this one. Better built than LG.

I purchased this dishwasher in December of 2022 and enjoyed 10 months of dependable and quiet performance. However, after these months the upper spray arm broke. A plastic part that clips the arm onto the middle rack became stretched causing the arm to fall down into the dishwasher with every use. The Geek Squad installed a replacement arm that broke, again, in less than a day. I tried to use the one-year warranty with Samsung, but my dealings with Samsung have been a disaster. Today I spent 20 minutes on the phone with an agent to generate a repair ticket, but the links that the agent sent don't work. First, a page reported that my machine was out of warranty (I previously provided Samsung with a copy of the Best Buy receipt), then a page listed the wrong symptom and provided no way for me to explain or confirm the problem, and then the next page wanted me to pay $365 for service. I followed up with the agent who sent me another link that was no more helpful. I sent additional texts, but they have not been answered. Between the unsuccessful attempt by Best Buy's Geek Squad (with a repair person who was completely unfamiliar with this model) and the spectacular indifference or antipathy that Samsung has towards its customers, I very much regret this purchase. Do NOT buy this dishwasher (I think that the design of the spray arm is faulty) and be very wary of Samsung. If you think you ever will need product support, do NOT buy a Samsung product.

I purchased it 2/22 and didn't install until 2/23. The warranty ran out 2/24 and in 6/24 it started giving me an error S5. Total Tech/geek squad tried replacing every part, including the motherboard and nothing worked...meaning it is unrepairable. I will not buy this again and do not recommend it. If you do purchase it make sure you get extended warranty.

I had high expectations for this dishwasher given its price point, but unfortunately, it’s been a major letdown. Even after pre-rinsing, dishes regularly come out with food residue, grease, and visible stains, especially on plates and utensils. It struggles with even light loads and basic messes like pasta sauce or bits of rice. For a premium model, I expected efficiency and reliability, but this feels more like a downgrade from the older, cheaper unit I used to have. I’ve tried different cycles, loading strategies, and detergents, and nothing makes a difference. This dishwasher simply doesn’t do its core job: clean dishes. Very disappointed and would not recommend.

Love my new dish washer washes dishes better than any dish washer i have used

Sadly I have never experienced worse service. If I could give minus five stars I would not hesitate. There were 3 attempts to deliver and install this dishwasher. We were super patient and understanding with the whole process but there is a limit. First time the installation crew decided that there is a connection that Samsung requires them to put on that was reported to have a defect so they left with the dishwasher, never attempting the installation because they were afraid to be liable in case something would have happened in the future. And they insisted the dishwasher should be replaced. We scheduled a next appointment - only available 2 weeks later. The crew that came next was not aware of any issues the previous crew reported. So we don’t know if the appliance was really replaced. They attempted the installation but the unit never started always returning a bunch of error codes - the crew decided that this might have been due to the fact that the dishwasher was stored in the truck overnight and might have froze. They left saying that maybe it will start running again if it stays indoors for 30 min but if the error codes are still there the appliance maybe damaged. The error codes never disappeared despite our efforts to trouble shoot - switching the power off. We scheduled another replacement. Another week down the road. The team that was supposed to come and deliver never showed up but the Best Buy system would show as delivered. Dealing with customer service of Best Buy was a nightmare. I will spare details. Suggestion if you can buy elsewhere don’t hesitate don’t do it in Best Buy.

Great young man installed. Best Buy is really messing up by not answering their own phones in Springfield. I spent way too much time tracking down the rescheduled delivery. Sets the worker up for stress.

This is my first dishwasher. It looked very pretty. Unfortunately after 17 months it started leaking from water wall motor. This repair seems too costly and it's probably better just to purchase a new dishwasher now.

The initial Samsung dishwasher did not work and had to wait to weeks for exchange.

This is a nice washer. It's big inside, and I like the trays built inside for the soap and fabric softner.

Love the new dishwasher! I almost didn’t buy due to the negative reviews about leaking in the back. Make sure you change out the brass fitting to the plastic fitting and don’t forget the bushing!

So far so good. I'm very happy with my purchase. Very quiet and does a good job cleaning clothes and washing rugs

Beautiful appliance! and works even better, I am pleasantly surprised how well it cleans, as the last 2 dishwashers have been disappointing in performance!

Overall an extremely quiet operating dishwasher, you'd never know it was operating. now for the negative I have to constantly rewash dishes I'm not too happy and wouldn't recommend

Best Buy team was very professional in the way they very carefully brought the appliance into the house. They clearly explained everything about the appliance. They cleared away all the packing material. We were very pleased with them.