Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Best Dishwasher Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is amazing. You don't even know it's on it is so quiet. Good quality racks. Very pleased with this purchase
I would recommend this to a friendSoap dispenser stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used for 2 years mow but the automatic soap dispenser stopped working at 18 months. Have not gotten it repaired yet.
I would recommend this to a friendBrand response from Samsung
Posted .We understand the importance of having a working dishwasher, McGyver. Let us help with your appliance.
Putting the correct amount of detergent in the dispenser, increasing the water temperature, and checking for obstructions may resolve the issue of the dishwasher not dispensing.
Detergent does not dispense or dissolve in Samsung dishwasher:
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145351895) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.spectacular appliance all made east again by best buy
I would recommend this to a friendExcellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher love the way it opens when done
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine will definitely purchase again Highly recommended!
I would recommend this to a friendInsanely Quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned several quiet dishwashers and this one by far beats all of them.
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a beautiful job with the dishes. Kind of cool it pops open on its own when it is done. The music can get annoying though
I would recommend this to a friendAwesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thumbs up opens to self dry after heat dry and no prep before wash
I would recommend this to a friendSamsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dishwasher very happy with the employees but not with the delivery company
I would recommend this to a friendDelivery problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery service. One of the delivery team member was rude, unprofessional, discriminatory, and non cooperative.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with the service and attitude of the delivery staff.
Have a great day.
-John
Perfect for our small family
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for our family - fits the space and is not too techincal
I would recommend this to a friendDisappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 9 months this unit began to not clean the bottom rack dishes at all. After inspecting the unit, we found the piece inside called the water wall/water deflector was coming off its track. Google and YouTube shows this to be a common design flaw with various Samsung models as the only thing that’s meant to keep it in place is a small magnet. Not only that, but the plastic parts that show to “snap” into place on the track, never snapped. The thing just barely hangs one like a flaccid handshake. Do yourself a favor and buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142446902. We thank you for being a part of the Samsung family. ^Brad
Not impressed with samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought a Samsung brand would be much better than this. I don't think it cleans as well as it should
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can feel how important it is for you to have clean dishes at home for your peace of mind, CarolO. Let's get the information you need to get the best results after each cycle.
The link below will help ensure your dishes are sparkly clean after using the dishwasher. Please follow the instructions, select the scenario that fits your situation, and get additional information by checking the hyperlinks.
Dishes are not clean:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146817472) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a wonderful experience. Came on time no issues. Tun and clean great
I would recommend this to a friendPick something else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is terrible. The water sprayer falls off every time you pull out the top drawer. It's gotten crazy loud after just a few wash cycles. Samsung pretends to care, but the service center they use is terrible. They did not show up after giving me an appointment window of 9 hours. A phone call would've been cool. I hate this thing and the whole experience with my whole heart.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a functional dishwasher is what we need for doing our dishes, and we understand that AmandaG. Let us help you with the appliance.
Generally, the Samsung dishwasher is quiet and if it makes a loud noise it can be fixed with a little effort.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Normal dishwasher sounds and their meanings:
https://www.youtube.com/watch?v=UCU1FVp06MQ
See page 50.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
To better assist you with the Samsung dishwasher's water spray, it would be best to reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145355257) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Loved my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is wonderful I love everything about it it even sanitizes the dishes!
I would recommend this to a friendAuto release doesn’t work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using for about 4 months I started having issue with auto release. After looking up on google found out that most of the Samsung’s dishwasher with auto release feature is having issue!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dhruv,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
to help you with your concern,
Here's the warranty information for your product
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
In case you need to purchase dishwasher parts you may check this link
https://www.samsungparts.com/Default.aspx
For immediate resolution with regards to your issue, you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144522276
Thank you for choosing Samsung,
^Ross
Sam song
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s great Next to the Maytag 500 this is a great dishwasher works perfect
I would recommend this to a friend- Cons mentioned:Reliability
Was working great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was doing a great job dor the first few months. Unfortunately it stopped working and have a tech scheduled for repair.
I would recommend this to a friend - Pros mentioned:Noise level
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this together with Samsung slide in electric range but waiting to replace this dishwasher. I tried so many settings but it won't wash some dishes, it doesn't dry completely and leaves stains on dishes. It looks nice and quiet but doesn't do the job. Waste of money. My old Maytag was even far better. I should have even kept that instead of this white elephant.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi rajaspito,
Thank you for sharing your experience with our dryer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it doesn't dry completely and leaves stains on dishes. When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed.
This link will help you make sure your dishwasher is being used to its fullest.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Also, this link shows you how to maximize your dishwasher's drying performance.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144314985
^Mila