Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Dishwasher and Great Sevice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dishwasher but loved they guys that installed I’m even more?
I would recommend this to a friend4 Mos Device Dead-Samsung Customer Service NONE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of ownership, the unit started throwing error codes and would not run. Samsung sent 4 technicians to our home to attempt repairs. The most recent tech found that some part was leaking and now rusted on the unit. Samsung refuses to provide an exchange or refund, indicating they provide only a repair warranty. They continue to send technicians to our home. We have now been without a dishwasher for over a month. We have always purchased Samsung products, which currently fill our home and have never had this experience with a device failure. However, the lack of quality customer service and issue resolution will impact our future buying decisions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I definitely understand the frustration of purchasing a dishwasher and it does not meet your expectations. We are continuously working to improve the quality of our products and your review is vital for that process. We would like to inquire further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144140556) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Quite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quite Quite Quite Quite adjustable rack love it.
I would recommend this to a friendnot loud.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good and not so expensive. and not so loud. I used LG before and got many problem.
I would recommend this to a friend- Cons mentioned:Cycle time
Overhyped
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks power To get the clothes clean. Too long to get anything properly wash not worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave a review. I understand that your dishes are not coming clean at the end of the cycle. Below I have provided a link that will address your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143953419
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Great dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is one of the best dishwasher I’ve used it’s really good
No, I would not recommend this to a friendHad to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machines waterwall stopped moving and wouldn't clean lower rack dishes. It would also stop running in the middle of its cycle and drain itself, leaving dirty dishes. Samsung stood behind it under its 6 month warranty and refunded the full purchase price. We are Samsung loyal but purchased a different brand of dishwasher after this flop. 2 stars instead of 1 only because Samsung refunded.
No, I would not recommend this to a friendGreat Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size dishwasher with STainless steel inside. Washer cycle are good and fast
I would recommend this to a friendSS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung never disappoints me. Dishwasher is good too
I would recommend this to a friendBrand response from Samsung
Posted .Hi Andrew! We appreciate the positive Feedback. Thank you for choosing Samsung. ^Nic
Top star experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service: 5 stars Product: 5 stars Installation: 5 stars
I would recommend this to a friendGarbage!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. Have had this repaired 4 times now going in the 5th. First the electronics went out and were replaced. The rock came apart which was repaired. Now for the 3rd time, the water bar broke and keeps falling off. It also does a subpar job cleaning Stay away from this dishwasher. Run as fast as you can
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Merrlen,
We understand your disappointment with your broken dishwasher. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dishwasher.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149044340) to help our team pull up your information when you message us.
Thank you.
-Ricardo
dish washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product! bought the entire set and its amazing!
I would recommend this to a friendPurchased in Aug. Still not usable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon favorable reviews bought Samsung Linear dishwasher. Del.men said bad water valve and left it in the garage. Hired plumber to install new shut off valve. Immediately called for new install date which was a week later. 4 men from Geek squad installed it. Dishwasher worked 12 loads or so & started leaking and would shut off & 57-to 55 min. to go. Restarts didn't work. Called Samsung and serviceman came out 9-23 and added an update gasket,ran it thru 1 time &said it's good to go. We ran it for 2 different loads & noticed a puddle of water on the floor! I took a short video of dripping. Immediately dried our hardwood floor,& restarted it. Machine shut off @ 57 min. it seemed that the door would not stay closed, restart lasted until 54 min. & quit. Called Unique (Samsung authorized service co.) They couldn't schedule us till Friday 9-27. 2 men came out and said nothing they could do about it! They said it was "improper installation!" The drain was leaking. They took a pict. of floor behind machine and it was wet! We called Best buy and they are scheduled to come out next Tuesday. I hope this will take care of this problem. We wanted to give a great review! But not yet.
I would recommend this to a friendAwesome
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher not only looks great, it functions great. Love using it.
I would recommend this to a friendDishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally I got the dishwasher. I never had before. It’s the best.
I would recommend this to a friendLove this machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so great. Love the opening after cycle end.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Vitaly! We are happy to hear that you're enjoying the auto-release drying feature. Thank you for choosing Samsung. ^Nic
looks great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fingerprint resistant is a plus. very nice dishwasher.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just like described. Can not even hear when it is on.
I would recommend this to a friendIt’s okay // gets the job done
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time using it, it left marks all over my clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Let's increase your washer's cleaning ability and get your clothes as fresh as possible, Marie!
We have guidelines for you, so you'll know how to do everything right, and your clothes will always come out clean. Learn more from these details.
Clothes are not clean after washing in the Samsung washer:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/
The best laundry load size for your washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Using the right cycle for the job will improve its cleaning performance; see our guide for "Cycles, settings, and features on your Samsung washer":
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145348561, to help our team pull up your information.
Have a great day!
^Chrystel
Solid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy the wifi and full home samsung connectivity
I would recommend this to a friend