Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased very much satisfied with service and product
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks great job done great product the job was done well
I would recommend this to a friendHad to replace with Bosch after 1 year and a month
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Several issues: - the water spraying from the bottom keeps popping and when it happens it won’t clear your dishes - when it’s clogged you need an expensive repair (a combination plumber + appliance repair would have been the price of this dishwasher) - the bottom drawer had trouble going in. We needed to use the warranty to get it repaired. - the cleaning is ok but not great. When it got clogged, it was not under warranty. We replaced it with a Bosch dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Dishwasher is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product !!! Love all my Samsung appliance love it
I would recommend this to a friend- Pros mentioned:Third rack
Pretty pretty pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. All settings work as advertised. Top rack is great for the silverware. Don’t even use the baskets. Highly recommend
I would recommend this to a friend Disappointed with Samsung and Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the product on Jan 30, 2022. Delivered one month later. Then a few months later had to get it repaired due to the nozzle problems. Now the machine is dead at the one year mark. Not dispensing any detergent from the dispenser. Extremely disappointed that we now have box unable to function. During the same period (Jan 2022) we upgraded all our appliances to Samsung. They had to replace the microwave after a few days. Next it was the gas range, leaking with defective burner. This cannot be real.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, LeroyM.
We want you to be able to enjoy using your Samsung appliances for years to come.
This guide will take you through some key elements to check and follow, such as putting the correct amount of detergent in the dispenser, increasing the water temperature, and checking for obstructions if your dishwasher does not dispense.
Detergent does not dispense or dissolve in Samsung dishwasher:
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
To get the best performance out of your dishwasher, it’s important to use the correct detergent and rinse aid.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
You can also check the water requirements for your dishwasher to make sure you are using the correct temperature and pressure.
Samsung dishwasher water supply requirements:
https://www.samsung.com/us/support/answer/ANS00080767/
Please contact your gas provider or local fire department and follow their directions on the next steps to take if there is a gas leak in your range.
You may also visit this link (Gas smell from Samsung range) for more details.
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145653179) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Drain problem or technical issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is not working well because it does not drain the water after washing at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .The dishwasher is one of the most commonly used appliances in a household for convenience, JeanT. Let's get the information you need to ensure yours provides the best results.
The link below will help you ensure the dishwasher is draining properly. Learn more by checking the hyperlinks.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148326048) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
So many features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't installed it yet... will update this later.
I would recommend this to a friend- Cons mentioned:Reliability
Second Samsung And It Failed Also
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher was the replacement for the first one that broke. This one broke within a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ToddL, we're saddened by the condition of your dishwasher. Please provide more details on what is happening with your dishwasher so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147024067, to help our team pull up your information when you message us.
Have a great day.
-John
not sure, testing it out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few times the unit has not drained entirely after a wash. It's intermittent so not sure what to do other than get a replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Daniel,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher is not draining. Don't worry we will surely notate your feedback about this matter to improve our products in the future.
I highly recommend checking on this link for basic troubleshooting guides:
The dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For future reference, you may click this link for other troubleshooting guides that may help with the dishwasher:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144355164
Thank you for choosing Samsung. Have a great day.
-Trisha-
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher we've ever owned. Love the 3rd rack.
I would recommend this to a friendBought as new but was used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher came wet inside and a large dent on the front door. Functions fine but seemed used.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Terrible Dishwasher
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this dishwasher for 1 year and had to have 4 different repairs so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want to speak to you directly and get more information about your dishwasher for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146035101) to help our team pull up your information.
Have a great day.
^Camille
Covered not covered
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware, I purchased the entire Samsung kitchen suite and the dishwasher control panel was replaced twice in one year for a software update…note: parts and labor were included for one year. I figured that I would add the dishwasher to my PSEG worried free protection plan. Big mistake, Samsung has an extended warranty up to 5 years on parts but the labor isn’t included. In short, I have double the coverage and will need to come out of pocket to fix the problem. Lastly, in order to get coverage from Samsung directly they will need to send you an invite, don’t hold your breath.
No, I would not recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed the glasses and the silverware come out with stains eve with the rinse and even tho I rinse them before I put them in, is like they don't get washed at all! Also the dinner plates don't fit! Im not sure if I can return it and get another one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karina,
We appreciate you taking the time to share your experience regarding our dishwasher not cleaning your dishes after the cycle.
We apologize for this inconvenience.
When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right here's a link to help you resolve your concern.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also check the error on your dishwasher it indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
We hope that all these troubleshooting links will help you resolve your concern.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144185682
Thank you for choosing Samsung,
^Ross
Hate this thing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed the dishwasher about three weeks ago. Let me start by saying that we have never hated any appliance more than this dishwasher. First, dishes NEVER DRY. Second, the controls are incredibly slow to respond or don't respond at all. We have even tried to turn off the door open at end of cycle feature but that doesn't help drying either. Paid $1000 for this thing plus paying the plumber a healthy amount to install it. Seriously thinking this thing is heading for the scrap yard in the near future. We had a Maytag dishwasher for nearly 20 years and never had any of these issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your dishes not being dry from your Samsung Dishwasher and I would like to help ensure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143112713. We welcome you to our family and thank you for choosing Samsung. ^Brad
Refund without sending a replacement
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a dishwasher at the store, they came to delivery and the product was damaged, instead of sending another one, they canceled my order, now i have to waste my time again looking for another dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day.
-John
Worst Ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. This dishwasher does not have a heating element. This is to make it more energy efficient. What would make it more efficient is if the dishwasher didn't have to pop open on it's own, after the cycle was finished, to air dry the dishes because "There is no heating element!" I don't know about you but I like to actually put away or use my dishes after the cycle is done. This dishwasher does not allow this to happen. Don't bother to contact Samsung, they will tell you that's simply the way it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dishwasher and I would like to ensure that you are getting the best performance from your machine. I have located some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Reliability
not working after 24 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine first 2 years. Now getting a 7c error. Has to do with the "waterwall" which is named differently on this model. Trying to figure out how to fix but disspointed.
No, I would not recommend this to a friend DO A HARD PASS ON THIS MODEL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS DISHWASHER!!! Had it less than 2 months and an error occurred. It read LC which has to do with the sensor that was indicating there was a pool of water in it. There was none. The noise it was making was ridiculously loud. The only way to fix it is to do a hard restart, meaning 2 things. Shut down the circuit breaker for over 15 mins. which we did and it didn’t work. The other was to pull it out of the wall and unplug it overnight. Which we did. It cleared the error. Check out all the either complaints online regarding this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LadyMay, I see you are having error codes with your Samsung Dishwasher and understand how annoying this can be. I would like to provide some helpful information that could resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If you need any assistance, we would be glad to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425371. We welcome you to our Samsung family. ^Brad