Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
- Cons mentioned:Reliability
Unreliable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failing less that 1 year after purchase and install. Just turns off during the washing cycle. Trying to get repairs is a nightmare, - Samsung is saying BestBuy did not enter the information for the item/SN number.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your warranty. Simply provide us with your Bill of Sale with your purchase date on it and we will update your warranty information. Thank you for choosing Samsung. ^Brad
Dissatisfaction with the Samsung Linear Wash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the inability for this dishwasher to actually clean the dishes which were rinsed before placing in the dishwasher. Apparently for the $1100 price tag, the linear wash technology is not perfected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichV1,
Thank you for sharing your experience with our dishwasher. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize for the inability of this dishwasher to clean the dishes. When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed. Did you know that pre-rinsing the dishes too much can lead to them getting etched with a white film?
This link will guide you through troubleshooting steps on how to resolve your dishwasher concern.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144350492
^Mila
Not so good at drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do like the dishwasher overall, but it doesn’t dry as well as our previous dishwasher did.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kelly! I think this link (https://bit.ly/2GUQQVf) may be able to help! It has some great tips on how to get the best drying performance from the dishwasher. ^Jecca
JUNK!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased March 8, 2021. Picked up March 13, 2021 and installed. Last week, approx Feb 18, 2023, the dishwasher throws a code, "PC". There is no help available online or suggestions for a fix. I'm supposed to just call a technician, wait two weeks for them to come, another 3 weeks for parts, 2 more weeks for install, trouble shoot again when that doesn't fix it and wait some more. No! Ordered a new LG. It will be here tomorrow. WE NEED LAWS REQUIRING MANUFACTURERS TO WARRANTY APPLIANCES PARTS/LABOR FOR 10YRS ON ALL NEW APPLIANCES!!! We are wasting resources and adding to landfills simply to pad pockets of companies and rip people off!
No, I would not recommend this to a friendBrand response from Samsung
Posted .An excellent working dishwasher makes cleaning the dishes experience more promising, ScottL. Let's go ahead and check some possible fixes.
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check this link for details.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145492109) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Nothing but trouble
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about a month, then we noticed the dishes on the bottom rack weren’t getting clean. A Samsung technician replaced the motor assembly that runs the water wall, and the next day we still had the same problem. Fast forward 3 weeks after another diagnosis call and waiting for more parts. We are now replacing the motor assembly again, along with a wiring harness and PCB main board. They are basically rebuilding the whole dishwasher. What a disaster. This is my first Samsung dishwasher, and probably my last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your dishwasher has needed a repair. However, we are happy to hear that your unit is on its way to being repaired.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1144006094
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Look at something different
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this dishwasher for a month and a half. Worked great the first few washes. Slowly stopped drying all dishes. Now it doesn't clean very well. Have plates, glasses, utensils from all 3 racks that are coated in gunk when they come out. Lack of drying is so bad that the door has water on it once open. Have tried combination of settings including high temp, sanitize, heavy, normal, express. Using rinse aid doesn't help. I do not recommend this unit and am highly disappointed after stalking the piece and shopping for one for 3 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We definitely want you to keep having a good experience with this dishwasher. First, let me provide this link (https://bit.ly/2JxizJ2) that has what to do to get the best drying performance from the dishwasher. I also have this link (https://bit.ly/2wTyyyt) that has steps to take when the dishwasher is not cleaning properly. ^Jecca
Quiet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet but didn't work for us. Door was creaky. Had to exchange for LG.
No, I would not recommend this to a friendFrustrating delay but final success.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher was to have been delivered and installed on 12/19/20 but was unexplainably delayed and finally delivered and installed on 12/29/20 after several complaints. The crew who delivered and installed were very professional and competent. My only complaint was the delay and the hectic process to correct it.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works fine. Quick wash is very useful for smaller loads and consumes less water too.
I would recommend this to a friend Waterwall motor broke after 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting a good product from Samsung. Dishes were getting washed from such a nearly quiet dishwasher. It was fantastic. Then after 15 months, the Waterwall would not stop moving after cleaning. And a few days later, the Waterwall stopped moving completely. Without the Waterwall moving, dishes at the bottom were no longer getting cleaned. The cost to get it repaired will be 1/2 the amount I paid for it since it was no longer in warranty. I thought I was getting a premium with Samsung. I cannot risk paying for the repair with another breakdown occurring in the next several months. I'm just going to bite the bullet and purchase another dishwasher. I will not make the same mistake again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Poxie,
We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes properly and not turning on. We understand the importance of having a working dishwasher, especially when running our machine during busy schedules. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
Samsung dishwasher Waterwall reflector error code 7E:
https://www.samsung.com/us/support/troubleshooting/TSG01001927/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144705982
Thank you for choosing Samsung. Have a great day.
-Trisha-
Two Lemons. Months without a dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit back on 1/3/23. It took until March to get an install scheduled. The unit failed with an LC error within two weeks. Thankfully I had total support so I was able to trade for another unit, but spent three weeks hand washing dishes for my whole family while waiting for another install date. The second unit failed with an LC error within one week of install. I have now shelled out more money for a Bosch. Never again with a Samsung dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Alex.
We want you to have the best experience possible when using your dishwasher.
A dishwasher that is displaying an LC indicates a leakage error. When this code occurs, the dishwasher will turn itself on and not turn off. During this time, it will attempt to drain the water away. Please click the link below for details.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If you see a leak, see our guide for dishwasher leaks for troubleshooting.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Leveling the dishwasher is just one step in the installation process, but it's an important one. Proper leveling will help prevent leaks and other performance issues. For best results, the dishwasher needs to be level both vertically and horizontally.
Level your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00080768/
You may also skip to 2:27 of this video below for additional help.
Troubleshooting dishwasher error codes:
https://www.youtube.com/watch?v=xCY2C3KzdRc
You can read more details on page 51 of the user manual:
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700880) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Reliability
Junk, broke after less than a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Broke after less than a year. Best Buy and Samsung won't honor the warranty even though they delivered it two months after i paid for it. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Doug,
Thank you for reaching out and we hope that you are in good health. We are saddened to know that your dishwasher broke less than a year. This isn't the experience we would want you to encounter. I wish to share with you warranty coverage for your dishwasher.
One (1) year parts and labor.
Five (5) years Linear Motion Parts, Printed Circuit Board, Racking and Stainless Door Liner & Tub for leakage (Parts Only).
Linear Motion Parts: Belt operating AC motor (Motor Geared), Belt V-Timing, Rail, Holder Rail (Front Up, Front Low) Please click on the link below for warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R9950UT/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144207849
Leo
- Cons mentioned:Price
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend. Leaves water marks & soap residue. Plus was told by Samsung that the Best Buy installer did a bad install. No happy with product considering the price. Not cheap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dishwasher not cleaning your dishes properly and I would like to offer some assistance to ensure you are getting the best results from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung and welcome to our family. ^Brad
Very, Very Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dishwasher 10 months ago and I absolutely hate it. It does not get the dishes clean. I pretty much have to give my dishes, including utensils, a good scrubbing before putting them in the dishwasher or they likely will not be clean after the cycle. The dishes also never dry. The door is supposed to automatically open to release steam, but it doesn't work. I have followed the user manual instructions to try and fix this, but to no avail. The door popped open the first few times and has never worked again. I would not recommend this dishwasher and it was definitely NOT worth how much it cost me to purchase and have installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143051226) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Nice Dishwasher but....
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would be in love with this dishwasher if only the AutoRelease™ Door Drying feature worked correctly and consistently! Drives me crazy. It works once or twice out of every 20 washes if I had to guess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much for your feedback, Shades8! Samsung values your opinion. ^Jecca
Disappointed and frustrated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed and frustrated is an understatement. Installation was on May 18th, and the unit started leaking this weekend June 4th. Reached out to Geek Squad for help but they only but direct me to work with Samsung directly. Not sure why I bought the Geek Squad protection after all. In the end I spent a $1k for a leaking dishwasher, water damaged flooring and even more of a delay getting it repaired while I work through the Samsung process.
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels a little flimsy compared to my old dishwasher -
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fritosmom! We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Nic
Have not got my Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not Know how it work, The First delivery It was Damaged 2 dents and a bowed door. the 2nd Delivery they did not have it on the truck. I lost 2 days of work a total of 368.00. the 3rd delivery was to be done i 3 days, the 1st on the 5th to deliver of the dishwasher on the 7th to install the dishwasher on the 8th to hull away the old one. i was told that a manager would call me. never got a call so i called and cancel the 3rd delivery and set up a 4th delivery for every thing to be done on the same day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall experience with the delivery and installation of the dishwasher.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
- Pros mentioned:Noise level
Doesn't do a good job at all.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in this washing machine. Glasses come out dirty and require extra scrubbing. It's way quieter than my old one but nowhere near as good. What a shame
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Pugmom,
I see that you are having some concerns with your Samsung Dishwasher not cleaning your dishes properly and I would like to offer some assistance. I have some helpful information that will be sure to provide you with the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143221552. We welcome you to our family and thank you for choosing Samsung. ^Brad
Poor dependability, I do not reccommend.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ater 6 months of use, the dishwasher nolonger cleans the dishes on the bottom rack. Samsung offers very little information on how to resolve the issue, I believe it has something to do with the design of the bottom water vane not functioning properly. Tried to find an appliance repai=r shop here in New Bern, NC but nobody works on Samsung's. Very dissatisfied with Samsung appliances........had several issues with their refigerator and their stove as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand where your dissatisfaction is coming from. We will do our best to help you with it.
We recommend checking the resources below for the steps to do when the dishes are not clean after the cycle. Please click on the embedded words as well for more information.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146601321), and it will help our team pull up your information.
^Rodel