Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
- Pros mentioned:Noise level
Samsung- amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Samsung dishwasher, color is amazing Very quite n efficient.
I would recommend this to a friend do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this dishwasher based on reviews and noise level. Stay away from this dishwasher. Samsung product quality has gone down in recent years. This dishwasher doesnot effectively clean the dishes. we have tried all options such as heavy and high temp wash but the dishes still have stains on them even after a 3 hour wash cycle. we basically have to run it twice every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SatinderR, we hope to inspire you to enjoy washing the dishes. Let's go ahead and help you with your dishwasher.
Here are some recommendations and steps to take if your dishwasher is not cleaning the dishes. Please click on the embedded word.
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
For more details, please see pages 47 to 48 of the manual under the "There are food particles remaining on dishes (They are not cleaning properly)" section.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147116026) to help our team pull up your information.
Have a great day.
^Camille
Does not clean and error codes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Did not clean properly with top rack in. Constantly brings out a leaking error code and puts the washing machine out of commission until it resets (about 12 hours). Have called out Samsung and would consider writing this off and going with a different brand due to cheap sensors
No, I would not recommend this to a friendBrand response from Samsung
Posted .NathanS, we understand how you feel about dealing with all this with your appliances. Let's take care of this.
Here's a helpful guide to diagnose why your dishwasher isn't cleaning dishes properly. Please click on the embedded word.
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
If your washer is displaying a leaking error code, here is a link to help you diagnose. Please choose "1E, LE, 1C, LC, LC1, 1 1C, 1 LC." Kindly click on the embedded word.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Please see pages 47 to 48 under the "There are food particles remaining on dishes. (Not cleaning properly)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147115719) to help our team pull up your information.
Have a great day.
^Camille
Worst of 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of the four dishwashers Ive owned through the course of my home ownerships, this is the worst one. Not only does it fail to clean anything on the top rack but the middle rack suffers the same fate. Having to load the same item multiple times or hand wash manually is not the purpose of owning a dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, TomG. We understand you're frustration and would love to help. Here is a link that explains how to get optimal cleaning performance from this dishwasher (http://bit.ly/2GuqLJp). We hope you find it benaficial! ^Lo
- Pros mentioned:Noise level
Would recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice washer and dryer a big upgrade from what i had. Its really quiet and dryer dries fast.
I would recommend this to a friend - Pros mentioned:Noise level
Samsung - Linear Wash 24"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet - virtually silent. Washes the dishes incredibly well.
I would recommend this to a friend - Cons mentioned:Reliability
Samsung Disappoints AGAIN.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and skip all Samsung appliances they are complete waste of money this dishwasher lasted less than a year .I have a refrigerator (Samsung ) $5000 dollars completely wasted for a year
No, I would not recommend this to a friend I wanted to love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher kinda sucks. I’ve had it for less than 2 months and half the dishes don’t get clean. I’ve cleaned the traps regularly, have jet dry, use good washing tabs. I’m at a loss. Too late to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stash,
Thank you for your review and for using Samsung home appliances in your household. We are here to help with your dishwasher concerns.
I have shared a Samsung link below that can help address your concern with the dishwasher.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962
Please click on the link below to resolve any concerns
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144963046 and it will help our team pull up your information.
Leo
- Pros mentioned:Cleaning performance
Samsung washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is great. Couldn't get the one I ordered so they up graded for me, that was awesome.
I would recommend this to a friend - Pros mentioned:Noise level
Customer for life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe how quite this machine is. Incredible look
I would recommend this to a friend Error 31
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Error 31 and an alarm on first use. None of the factory or electrical panel resets worked. I called Bosch at 9 pm EST for help. Which is open for calls until 10 pm EST. Got the sorry you called when we were closed message. Not impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott,
We know how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that is showing an error code; kindly choose the one that matches and click the embedded words.
Samsung dishwasher is displaying an error code.
https://www.samsung.com/us/support/troubleshoot/TSG10004499/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988622) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Problems with the Serviceman and Dryer since day 1
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered I had styrofoam still stuck in the dryer vent and have had problems ever since. I put an order in for it to be serviced because it was not drying properly and the service man said everything was fine without even starting the dryer. 6 months later my dryer is making sounds like it is struggling to go. I have had this almost 2 years.
No, I would not recommend this to a friendDoes not clean well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes do not always clean. Buyers remorse. It is a solid machine but not nearly as good as advertised. Placed bowls on the middle shelf and they do not always get clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Paul! Thank you for taking the time to leave your feedback. I understand that your unit is not cleaning as it should and I would like to help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143886089
Thank you for choosing Samsung. ^Nic
washing machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.samsung washing machine with extremely large drum. great for a family of 6.
I would recommend this to a friendDon't buy this dishwasher.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst dishwasher we've ever owned. the spray arm falls off almost every time we use it. cleaning quality is weak even when it doesn't fall off - dishes and flatware all need to be pre-cleaned and/or scrubbed. sometimes things are dry at end of cycle - other times they're not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the experiences we went through with the dishwasher. Let's proceed and get you the help you need, EricC.
Below are links to help elevate the dishwasher's cleaning and drying efficiency. The hyperlinks are included; kindly visit them.
The Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
I have shared the manual for properly detaching and attaching the spray nozzle. Please refer to page 42:
User manual:
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147499541, to help our team pull up your information.
Have a great day!
^Chrystel
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this dishwasher less than I year ago and it is already leaking. Got a technician over and said the pump is broken and is only getting worse. Over a thousand dollars on this dishwasher and it's already breaking. Buy anything else but Samsung for dishwashers.
No, I would not recommend this to a friendNice Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my old washer for this washer with an agitator. Best decision ever
I would recommend this to a friendWORST DISHWASHER EVER
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our dishwasher broke down one month after purchase. It was "fixed" by Samsung then broke down again 12 months later. This time Samsung said it was out of warranty, Best Buy won't help us. After having plumbers and electricians and repairmen out, we're just out of luck. I would never ever ever buy a Samsung appliance again. What a nightmare. Save yourself the headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you have some concerns with getting your Samsung Dishwasher serviced and I would like to offer some help. I apologize for your experience and want to correct this. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143430094. We thank you for being a part of our Samsung family. ^Brad
Leaks badly.aftet a few months, horrible customer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful washing machine. 4 months old and started leaking out the front. Called Samsung and they ha e the worst costumer service I've ever experienced. Im done with Samsung products after owning several phones, TVs, and appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making sure you have a reliable dishwasher is important in keeping the dishes in your household clean, MichaelG. Let's get the information you need to address the leak of the unit.
The link below will give you advice on what to check when you have a visible leak and how to fix it easily and quickly. Get more information by checking the hyperlinks.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146859592) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Cons mentioned:Reliability
Trash after 16 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is trash after 16 months. Multiple repairs techs and several parts later it still doesnt work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AngelW,
We are here to help in the best way possible with your dishwasher.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145788760, to help our team pull up your information.
Have a great day.
Melardo