Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
diswasher not very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not working good .. I but in less 2 most now is not working and
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AmarilisS,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146858369) to help our team pull up your information.
Have a great day,
-Ernest-
Used damage dirty excellent condition open box ite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box supposed to be in excellent condition. It was used damaged dirty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about the dishwasher's status.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Get your phone ready to call tech support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome; however i used it twice and the motherboard qent out
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkA, we want you to have a working dishwasher to have clean dishes to help you with the motherboard.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146670887) to help our team pull up your information.
Have a great day.
^Camille
DO NOT BUY ; DOESNT DRY.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher. It doesn’t wash and it doesn’t dry! It washes with the bare minimum. And everything stays soaking wet no matter what cycle I put it on. Save your thousand dollars somewhere else. My 10 year old Bosch worked so much better!!! You would think putting it on the sanitize cycle being in there for three hours would get everything dry. Nope soaking wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave your feedback. I understand that your unit is not cleaning and drying as it should and we would like to help rectify the concern. The two links below will help rectify the concerns.
Clean concerns: http://www.samsung.com/us/support/troubleshooting/TSG01000962/
Drying Concerns:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
1143825312
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Reliability
2 days and then nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 2 days. in Mid wash just lost power. Very strange
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello chefreno! Thank you for taking the time to leave a review. We are sorry to hear that your dishwasher stopped mid-wash! Please know that we are here to help. I have provided a link that will help rectify your concerns. (https://www.samsung.com/us/support/troubleshooting/TSG01001914/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143919117
Thank you for choosing Samsung. ^Nic
Not happy with Best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to leave a review but it never made it into the house. Had a crease up by the controls . So delivery men returned it to the wrong store and it still has not come up as a return. I have spent at least 5 hours with people trying to help me. Ordered this in June and now they placed a new order and it won't be delivered until Aug 10. Meanwhile my kids and grandkids will be here in 11 days. We spent a lot of money on all new appliances and would expect better service.
I would recommend this to a friendTerrible dishwasher and terrible Samsung service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one year the dishwasher has not been working properly. The bottom water jet keeps falling off rails and the dishes do not get cleaned. Have had to call Samsung technician twice now. This 2nd time the technician has rescheduled twice. It’s been two weeks now and still no repair work done.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with service on your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142559108. We thank you for being a part of the Samsung family. ^Brad
Terrible Buy is Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item itself is fine. The people who were supposed to install and haul away terrible They couldn’t even find our home after being given directions. Best Buy’s excuse, “The drivers are from PA. They don’t know NJ roads.” Horrible experience. We are both disabled and don’t drive. Hired a 3rd party handyman to do everything. He was cheaper and found our home. Go elsewhere to purchase anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144708389.
-Noraina
Piece of junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher. I replaced two parts in two years. Dishes won't come clean. I am now replacing the dishwasher. It is a piece of junk. Repair technician suggested staying away from Samsung. I'm going to give Bosch a try.
No, I would not recommend this to a friendDon’t waste your $$$
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. Don’t waste your money. I haven’t even had this dishwasher for a year now, hate it! I’m lucky if my dishes come out clean once out of every 10 times I use. Plus they are always wet even when left overnight. Worst product I have ever purchased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, HeatherZ.
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Big yikes.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage. I wish I had a good thing to say about it, but I don’t. A little after having it for a year it’s caused us nothing but problems. Currently we are on our 7th service call about this dishwasher & it still doesn’t work. The water wall is great in theory, but ours has failed twice. Now it is now some panel they they have to replace. Samsung makes good phones, but their appliances.. not so much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FindingGodzilla,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the
Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern or for service set up Appointment you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144390338
Thank you for choosing Samsung.
^Ross
Sam Sung is deceased. 6/4/2020 - 5/19/2022 R.I.P.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than 2 years. 6/4/2020 - 5/19/2022 R.I.P. Warranty good for 1-year. Would not power up. Samsung operator said known issue where Power Button gets stuck and won’t turn on. Caveat Emptor. Sam was good to us until the day it died. RIP Lil Sam Sung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not powering on. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
How to reset your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144551681
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Reliability
Broke twice within a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke twice within a month. Returned it today. Not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144648507.
-Noraina
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom section stopped working after like a week!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146816717) to help our team pull up your information.
Have a great day,
-Ernest-
Try another
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry as well as we hoped and the top rack doesn't allow the glasses to fit securely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GreatSecondDrawer! Thank you for taking the time to leave your feedback. I understand that your unit is not drying as it should and I would like to help you get your unit working as designed. Please see the link below to help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143907790
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Reliability
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working less than a year. Useless. Samsung souls stay away from home appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Msalloum,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it stopped working less than a year. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher does not turn on.
You can also check this link https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA for the warranty information of your dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144412947.
-Noraina
Top Rack Nozzle Arm Falls Off Into Lower Rack
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher's top nozzle arm falls off onto the lower rack anytime you slide out the top rack. Samsung says they will just replace with SAME MODEL! Even when the repairman says the nozzle arm is just going to do the same thing and fall off! DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review, HomeOwner. We'll be glad to look into this for you!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Stay away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 30 days. Best buy has been her twice. First time they didn’t fix and added a leak. Second time they didn’t fix the leak. Stay away from Samsung appliances. Cheaply made and terrible after service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to follow up with the previous tech visit that caused the leak.
Have a great day.
-Ernest-
Horrible Lemon! Do not buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But this dishwasher after all the high reviews. Had to replace the 1st one with constant breakdowns. Received new one. Nothing but problems again. Motor replaces, computer line replaced, you name it replaced! Never again Samsung! Every technician said there are constant problems with this machine. Do yourself a favor and buy a Boshe or Kitchenaid!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher not working properly and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143159797. We thank you for being a part of the Samsung family. ^Brad
Nope.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice and quiet, but it doesn’t really clean as well as I thought it would. Also, about two months after I got it, I started getting an error code that it wasn’t draining properly. Now it’s happening more frequently and I don’t know how to fix it. And I’ve had it for less than a year and a half. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We all need good operating appliances to make our daily life easier. We are here to help.
Properly loading the dishwasher can help you have clean dishes. Please see this link for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed. Please see these links for details.
Dishes are not clean after dishwasher cycle - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance
https://www.youtube.com/watch?v=bajCw_H-njg
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check this link for details.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If your dishwasher isn't draining, you will need to check the sink's drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check this link for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145502348) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille