Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
LEAKING DISHWASHER
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this dishwasher for about a year the front door started to leak water onto my floor. I have to put a tray under the dishwasher door to catch the leaking water (see photo). If you plan on buying this unit then you MUST get an extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your effort in this matter is much appreciated, Will. We guarantee that you can count on us with your dishwasher.
Here are some things you can check; please click the link and hyperlinks for tips.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146490468, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung - AutoRelease Smart Built-In Dishwasher wi
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product or any other Samsung products. I had the dishwasher for little over a year and it will not run. I will never purchase Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can see how this experience affected your confidence in Samsung products. Allow us to address this right away, ChristinaS.
To help get the dishwasher's diagnosis, we recommend following the troubleshooting tips below. You may also click on the embedded links for additional help.
Samsung dishwasher does not start:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146940392, to help our team pull up your information.
Have a great day!
^Chrystel
Drying issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry the dishes and leave water spots. I don't recommend it . We tried everything and we found it it's common issue with Samsung dishwashers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your dishwasher, MTaha. Let us help you.
We suggest referring to the resources below to address your dishwasher's performance. Please click the link and hyperlinks and watch the instructional video for tips.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The white film left on dishes:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147617078, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice look but the bottom rack falls off track.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your dishwasher. Allow us to help you with this, Clos.
We would love to speak to you directly to have the bottom rack inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146388921, to help our team pull up your information.
Have a great day!
^Chrystel
Don't suggest Samsung Linear Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be the worst dishwasher - that doesn't wash dishes. Some portion of dishes from every load is not clean, esp the lower level. The upper rack is so finicky it gets hung up all of the time. Might be my worst appliance purchase ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to offer a stress-free experience when using your dishwasher, Kramer2000. Let's get you the help you need.
Make sure that nothing obstructs the rotation of the nozzles or water reflector, including pot handles and other items. Please watch the full video and follow the links and hyperlinks to fix this.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146522944, to help our team pull up your information when you message us.
Have a great day.
-John
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Dont buy!!! Some of the cycles leak as of day 10. The cycles that dont started leaking today day 19. Best buy wont take it back after 15 days now im stranded waiting flr a samsung warranty service center i cant get ahold of and has terrible reviews on yelp. Stay away!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dishwasher. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142747421. We thank you for being a part of the Samsung family. ^Brad
Don’t waste your time and money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know better not to overload dishwashers and I use those name brand powder pods. Loosely packed dishwasher and dishes do not come out clean. I end up hand washing everything. Not happy and of course it’s no longer returnable. Maybe this machine is rated so quiet because nothing is happening inside? #iwanttogetoffofthisride
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dishwasher not cleaning your dishes properly and I would like to offer some help to ensure you have the ideal results. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
No to Samsung appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy Samsung in appliances. They should stay with phones. Had balancing issues, drain issues, spin issues. It's a bust
No, I would not recommend this to a friendDOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks really nice. Unit I received may have just been a dud, but it was defective out of the box. It would wash, but never dry/open. So dishes always came out soaking wet. Samsung support started it would need to be repaired, after less than 24 hours of owning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you were having issues with your dishwasher not operating at its best performance. I am glad we were able to locate a technician and get this issue resolved for you. Thank you for choosing Samsung. ^Brad
Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery should be late so cancelndbdjrnrnnbbbbbbbb
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued CostCo Client,
To better assist you with this concern, don't hesitate to get in touch with our CostCo Customer Service department at (800) 774-2678, Monday-Friday, 5:00 A.M. to 7:00 P.M. / Saturday, 9:30 A.M. to 2:00 P.M. PST. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 hours to run a load of dishes and top rack still wet after cycle completed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with your Samsung Dishwasher drying your dishes. I have some helpful information that will ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Broken - poor quality control from Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nozzle was broken of - customer service not great. New dishwasher I can use
No, I would not recommend this to a friendGood washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should but I feel like the rotator it’s slow but overall leaves clothes clean
I would recommend this to a friendSpray arm falls off all the time
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is garbage. The spray arm is not permanently attached. Because of this is falls off all the time. Had the product for 8 months. Finally am done with this thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Matt, the condition of the swing arms of your dishwasher saddens us. We want to speak to you directly to offer support and see what options we can lay for fixing it.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147060057, to help our team pull up your information when you message us.
Have a great day.
-John
Great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very stylish dishwasher. Doesn't have heated dry cycle, but let me ease your fears. It dries exceptionally well. Cleans very well also. Works with Smart Things
I would recommend this to a friendNot worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase, the rack is rusting. I have water treatment in house so it is not water quality. It is rack quality. Neither Best Buy or Samsung will support it. I suppose I expected more from a "top of the line" dishwasher. My last (much cheaper) one lasted years before I had any issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, John! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
Open box doesn't worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this item as an open box, the experience was vert terrible. It didn't work for any single function and when I called the squad to come and inspect, they told me that it's not functioning! Now I have to return it and get another item. I wouldn't recommend buying any open box item.
No, I would not recommend this to a friendNeeded to be replaced after 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this dishwasher at all, needed to replace the sprayer, and additional parts after 1 year of owning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Micaela, we understand how disappointing it is to have the sprayer of your dishwasher and its other parts fall below your expectations. We want to speak with you to offer support and determine what options can be taken to help with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147619303, to help our team pull up your information when you message us.
Have a great day.
-John
Worse buy ever!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not spend a dime on this dishwasher. It doesn't clean well, it has a water wall that keeps the machine from distributing water properly to the upper and lower portions of the dish machine. I've had it for 6 months and it hasn't performed well at all. For a $1,000 machine it should perform much better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LLTY,
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the dishwasher isn't working as intended and to your expectations. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the dishwasher for cleaning dishes.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I have also shared the user manual link below. Please access the link and turn to page 47 for additional steps.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144698794
Leo
Unreliable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four months of use and the unit started to leak water. It took two service techs to determine the unit is not repairable and now I'm trying to replace the unit. Though, I no longer want another Samsung unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ViolaK,
Thank you for choosing Samsung for your dishwashing needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John