Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Poor design.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor design. Water drips down from the door when washing pots.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarmeloM,
Thanks for taking the time to post a review. We appreciate it.
I have shared a Samsung troubleshooting link below about the Samsung dishwasher leaking.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Also, If the dishwasher is not level front to back, and especially if the front is lower than the back, water will pool up at the door and potentially leak out.
Level the dishwasher: https://www.samsung.com/us/support/answer/ANS00080768/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145146475), which will help our team pull up your information.
^Rainly
Samsung Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rinse and spin cycle is horrible and shakes very bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there June, I realize you are having some concerns with your Samsung Washer shaking and know that is alarming. I want to provide you with a helpful guide to help get you the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If your issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143771497. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Broke down after 2 years, tripping the GFI randomly during the cycle. Not under warranty so charged $190 just to have a technician looking at it, too expensive to repair… worst purchase ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Phil,
We are here for you anytime. We want to speak to you directly to provide support and see what options we can lay for your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146490288, to help our team pull up your information when you message us.
Have a great day.
-John
match price money not recieved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your very hard to deal with REF 3247752890. i have called many times spent hours trying to get through. i will not buy from you again it is to difficult. many other places to shop. i am ready to buy a refrigerator,washer and dryer, along with 2 flat screens. i am already shopping elsewhere
No, I would not recommend this to a friendAll functionalities don't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Auto programming does not work and at times lots of other functions dont perform as mentioned in instruction panel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your insight into the customer experience with this dishwasher, Vivek! Samsung appreciates your feedback. ^Jecca
Does not work brand new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not work brand new out of the box. Our electrician confirmed electrical current to the unit and proper hook up, just would not power on. Called Samsung also to troubleshoot and make sure there was not some trick and nope, just doesn't work. Returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Horrible dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the dishwasher it worked for 2 weeks and neither best buy or Samsung replaced it. Both said there was nothing they could do. They asked me to get a plumber I did and still not worki m g. They sent a repairmen and still not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
Wish I had kept my Maytags
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash the dishes, possibly broken? A piece inside seems to not be connected to anything. I can’t tell and I’m not even surprised. I bought all Samsung appliances and have had the worst experience with Best Buy. After 3 months, I can’t get functioning appliances. It is too much for a person to handle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it is when desired results aren't quite met and would love to speak with you further to see how we can make your experience better. Please reach out to us via any of the following outlets and reference ticket number 1140421572.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Avoid WaterWall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WaterWall eventually broke and would not clean any dishes on the bottom rack. The waterwall piece would come off the rail. After *multiple* visits from a tech to fix the issue, it was less than a year before it broke again, with the same exact issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MDrg! Thank you for taking the time to share your experience with us. I understand that you have concerns with a previously repaired part and you still have those concerns. We apologize for the inconvenience and would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143618841
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Would buy again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality . Feels like a high end dishwasher. Installer did a great job. It was a hard install because of cabinet location.
I would recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't by this model, we bought this dish washer brand new, the problem is, that water valve connector, it's made out plastic, I expended $200 in ceiling tile because the water valve broke and the water went down in my basement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ricky! We would like to speak to you directly about your dishwasher to see what options we may have available for you. If you would like to contact us directly, please reference ticket number 1141336695. We can be reached via any of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Bad door design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher works and is very quite but is now worthless to me since after only 2 months the door doesn’t seal and leaks water all over the floor.
No, I would not recommend this to a friendDelivery and install are a joke!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator, stove, microwave, and dishwasher are great. No issues with the items. The issue we had is the delivery and installation is not really installation. It is mostly delivery. The install is a joke. They claimed they didn’t know how to install it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144548291.
-Noraina
Not installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid to have the dishwasher installed by the BestBuy team. From the moment they got to my house, they were coming up with excuse not to install it. First, they said we needed a longer hose. Then, they said I need a shut off valve and refused to install it... this is not the first time I upgrade my dishwasher and I never had a problem before!!!
No, I would not recommend this to a friendGood Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my 15 year old Maytag, it has been working great so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there RoRo, I want to congratulate you on your new purchase of our Samsung Washer and appreciate you leaving feedback. We are pleased to see you enjoying your machine and want to give a warm welcome to our family. Thank you for choosing Samsung. ^Brad
Too quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other getting a notice on my Samsung TV of the dishwasher cycle being complete, i would not have known it was running.
I would recommend this to a friendBuyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month after the factory warranty went out the linear wash bar went out. Wish I would have done research prior to purchasing for over $1000, as it would cost about $400-$600 to repair. I wrote Samsung with no response. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there janst1,
I see you are experiencing issues with your Samsung Dishwasher linear wash bar. I would love the opportunity to chat and see how we can help with your situation. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143022529. We thank you for being a part of the Samsung family. ^Brad
Never buying a product from Best buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy a product again from best buy. The service is horrendous. My dishwasher is lying unused for 2 weeks after installation. Installation was done improperly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to correct the installation.
Have a great day.
-John
- Pros mentioned:Cleaning performance, Noise levelCons mentioned:Cycle time
Highly recommend. Worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dishwasher for almost 5 years now. It is by far the best dishwasher I’ve ever owned. I can’t hear it running at all from 10 ft away. It cleans very well. The adjustable racks and the 3rd rack make fitting everything in a breeze. The door automatically opens for the last 10 minutes of drying, so things actually get dry inside. It dings pleasantly at the beginning and end of those last 10 minutes - though that can be shut off. The smart features are very helpful - including letting me know when it is out of rinse solution. We have had zero problems. The normal cycle takes around 2.5 hours, which seems a bit excessive. But we use the auto cycle - as recommended by the Smart Things app - which automatically detects soil/grease level, and usually results in a shorter wash cycle.
I would recommend this to a friend Scammed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not examine the product before i purchased it. I had to hire an appliance tech and pay an extra 100 for it to run properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience purchasing one of our dishwashers.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica