Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Lemon
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was used for one year and it keeps throwing a code PC. Was told it was the motherboard, replaced it and it still throws the code PC. Other than it only lasting 1 year, it was a great dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarrieT,
Let's make your experience with your dishwasher better. We are here to assist you in checking the error code.
The dishwasher displays information codes to help you understand what is occurring with your dishwasher.
Error code "PC" means zone wash function check.
- Functional check. Please turn off the dishwasher and try to start it again. If the problem continues, contact an authorized Samsung service center.
You may also refer to these links:
Dishwasher error code and look for error code PC: https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Reset your dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145775575, to help our team pull up your information.
Have a great day.
Melardo
no happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's delivery service sucks. Second time delivery has been cancelled. Never contacted the second time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Disappointed but found a solution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not realize that it would not dry dishes when speaking to the sales rep and it would not stay open so that I could roll out the bottom rack. Something was wrong with the rubber underneath.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let's move along and look for possible solutions to improve your dishwasher in drying dishes.
Loading your dishwasher properly is one of the steps to dry the dishes correctly, and make sure that your home's hot water supply should be set between 120 - 149°F.
You may refer to this video about improving your dishwasher drying performance (from 1:26 to 2:45), and this includes a link to read more about dishes are not dry: https://www.youtube.com/watch?v=bajCw_H-njg
Dishwasher load:
https://www.samsung.com/us/support/answer/ANS00062443/
Use rinse aid in your dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Dishwasher settings, cycles, and options: https://www.samsung.com/us/support/answer/ANS00084182/
Use the AutoRelease dry feature: https://www.samsung.com/us/support/answer/ANS00076790/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145775051, to help our team pull up your information.
Have a great day.
Melardo
Great washer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great washer. It really gets our clothes clean. Only problem is the tub is deep so I got a grabber.
I would recommend this to a friendGreat Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an amazing washer. it has so many different wash cycles. I have been able to wash my husbands work clothes with ease and they are spotless!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Bree, it is great to see that you are getting superb results from your Samsung Washer. We thank you for taking the time to post a review and welcome you to our family. Thank you for choosing Samsung as your trusted brand. ^Brad
DO NOT BUY - HORRIBLE DISHWASHER
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. This is the WORST dishwasher you can possibly purchase. The "auto release" dry feature is trash, even with rinse aid your dishes are always wet. This dishwasher does not clean dishes effectively either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Katie, I see you have some concerns with your Samsung Dishwasher not cleaning or drying your dishes properly and understand how irritating that has to be. I would like to make sure that you are only getting the best results for your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If the issues persists, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143495199. We would like to welcome you to our Samsung family. ^Brad
Dish washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not hooked up. I thought I read free hook up. My neighbor hooked water and electricity but does not know how to mount to cabinet. I call they said $159 even though I said I just need it mounted to cabinet. Very disappointed. Will never buy from Best Buy again!!!
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large. I do have trouble reaching bottom of washer and I’m 5’2”. Haha but I still love it. Very quiet. Plays a little tune at end of cycle!
I would recommend this to a friendMany problems post warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple problems after the unit was out of warranty by a few months. Repeated drain errors, and auto-open failures. Very hard to find certified service for Samsung in my area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142914852. We thank you for being a part of the Samsung family. ^Brad
Stay away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dishwasher was leaking. Replacement started giving LC error code. Please stay away from Samsung. Just stick with TVs or not sure if thay quality has gone down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Kips.
We understand that the units you received had leaking concerns with the dishwasher.
LC, LE - The dishwasher's leak sensor detects moisture.
A visibly leaking dishwasher can be troublesome, and you may be unsure how to fix it. An installation issue, for instance, will require you to inspect the drain hose, water supply hose, and leveling legs if the leak is severe.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Please ensure the hot water supply line is sealed with a Teflon tape or sealing compound to prevent it from leaking. Please see the link for more details.
Have a great day.
^Charles
Broke within weeks of buying
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this just a few weeks and it’s already leaking. We called Samsung to fix it because we have a teal long warranty and they can’t send a technician for three weeks. Completely disappointed with this product and Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dishwasher leaking. I am glad to see that you are headed in the right direction with a repair from our Certified Technicians. We thank you for choosing Samsung and being a part of our growing family. ^Brad
Biggest piece of crap I have ever owned.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy anything from Best Buy or any Samsung products. They are not made well and the companies do not stand behind their products or their warranties. I will no longer be a customer of either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello There! Thank you for taking the time to leave your feedback. We are sorry to hear that you are an unhappy customer. At this time we would like to communicate with you further to see what assistance we can provide. We can be reached directly via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143892843
Thank you for choosing Samsung. ^Nic
Great dishwasher. Horrible delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Leaving a one star review due to the fact that TWICE we were delivered dishwashers that were broken. 3rd party delivery services are not careful with the products being delivered.
No, I would not recommend this to a friendQuiet, but horrible wash quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes very poorly, the dishes at the bottom rack are constantly dirty or with the residue of food. We have tried all kinds of different soaps and settings, nothing compares to our older dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I see that you are not satisfied with your dishwasher due to the unit not clean as it should be. I'm sure it's an inconvenience and I would like to provide you with a link that will help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/).
Within this link, you're able to hover over the words "How to Load the Unit" and it will provide additional support.
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143746657
Thank you for choosing Samsung. ^Nic
Dishwasher Leaked on Startup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher leaked on the first wash. could never find the source of the leak. Replace it with another brand.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not clean dishes and leaks ! I should of belived the reviews before ordering .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with the dishwasher's performance. Let us help you with this, GalyaM.
This link will help rectify the dishwasher's cleaning efficiency. Please choose the bullet point that most closely relates to your dishwasher experience. In addition, kindly click on the hyperlinks.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
To help with the dishwasher leaks, we recommend browsing through the link below. Please click on the embedded links for further help.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146941650, to help our team pull up your information.
Have a great day!
^Chrystel
Stopped working after one year.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year, already broken and stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your dishwasher stopped working after a year of usage. Please know that we are here to help. I have provided a link that will help you locate an authorized service center in your area so that we can get the unit working as it should. (https://www.samsung.com/us/support/service/locations/)
Thank you for choosing Samsung.^Nic
I would rate 0 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one because it was damaged. The replacement is defective and won't drain. Pulled washer, checked drain line, filter, and impeller. There were no obstructions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your appliances performance meet your expectations. We are continuously working to improve the quality of our products and your review is vital for that process. We would like to inquire further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144137282) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a joke, bottom rack is useless. Put a pan with oil on it, after heavy program with zone and speed booster you remove exactly the same dirty pan as you put to wash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your dishwasher is not cleaning properly.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed.
Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The cutlery rack is best suited for flatware and cooking or serving utensils. You can place cutlery and utensils randomly or regularly on the cutlery rack. For the most effective cleaning, heavily soiled utensils or items with baked-on foods should be placed in the lower cutlery rack. The entire cutlery rack can be removed if more space is needed on the upper rack for more oversized items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144948665) when you message us to help our team pull up your information.
Have a great day.
^Charles
Washer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thankful for our delivery guys! Love all the appliances! Everything has ran great and has been easy to learn!
I would recommend this to a friend