Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Unable to Review - Never Installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the Dishwasher is NOT INSTALLED NOR OPERATING, how can I review its performance? I'm angry at Best Buy, I told you of the Installation Conditions.
No, I would not recommend this to a friendBad quality DW
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean dish well, and Samsung offered to replace with similar product
No, I would not recommend this to a friendNeed installation redo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation failure. It is not balanced. The drawer slides out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ALSAustin,
Thank you for reaching out and we hope you are in good health. We are saddened that the installation wasn't to your expectations. Installation of your dishwasher is not balanced. If the installation is within 30 days, please get in touch with your installer. If you choose to rectify the installation yourself, please see the link that I have provided.
Please click on the links below to assist you in leveling your dishwasher.
https://www.samsung.com/us/support/answer/ANS00080768/
https://downloadcenter.samsung.com/content/UM/202103/20210324110338780/MANUAL_INSTALL_DD68-00206E-01_EN_CFR_MES_20191122.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144184180
Leo
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctions have to replace it. Not sure if the installers installed it correctly
I would recommend this to a friendBEWARE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG THEY WILL NOT BACK THEIR PRODUCT NOR WILL BEST BUY!!!!!! BEWARE!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung . I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142588670. We thank you for being a part of the Samsung family. ^Brad
Worst delivery ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for Samsung best buy brought an open box LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet and it is already broke. These have a leak detector that seems to fail a lot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rookie,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your dishwasher. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
Please see the below links that might help resolve these inconveniences.
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for a reference list so you can identify what the problem is and what steps are needed.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket Reference number: 1144296964
Thank you for choosing Samsung. Have a great day.
-Trisha-
Drain stopped working..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been just over a year, and the drain stopped working..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it's not draining. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001363/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00076793/ for tips on how to deep clean your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144389996.
-Noraina
Broke without completing a single wash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dishwasher. I would not recommend this to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Frustrated,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144213056
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not yet installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could let you know after it has been installed. Install scheduled for 7/14
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher really cleaned well but the door would pop open in the middle of a cycle. We had two of these dishwasher and both of them did the same thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to know more about what transpires with your Samsung dishwasher, Susie.
You may contact us via our Support Channels below to speak with a live representative to better assist you
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
- Cons mentioned:Reliability
DO NOT BUY!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. First one stopped opening. The Replacement now showing 3 different codes after just over one year. Estimate is $500 to fix
No, I would not recommend this to a friend Great washing machine for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a perfect size for a family of four. A little deep for us short people :) but manageable. I like the glass top so you can actually see the clothes getting clean.
I would recommend this to a friendNew Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new washer because of the agitator. The only fault I can see from the previous Samsung washer is that I don't have the discharge spout to wash out the deteregent lid/
I would recommend this to a friendVery nice but damaged at factory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.appears to be a nice product but came in damaged. no visible damage to the box so it must have occurred before or during packaging
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Leaking after 2 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher started leaking after two months (LC code). While I have the geek squad protection, they have not wanted to repair as it is new. They are trying to setup a re-installation, but it has been 2 more months and nothing has been setup.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad to be of service, LuisH! Thank you for expressing your observation about the dishwasher.
If you receive the error codes LE or LC, moisture is detected where it doesn't belong, even if a leak isn't visible or noticeable.
Here is a link to "Samsung dishwasher is displaying an error code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/
I also shared this link about "Samsung dishwasher is leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
The below link is the user manual for your model. Turn the page 51 (Information codes - LC): https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145270584), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Cleaning performance, Noise level
Quiet, cleans well. Reliability could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have loved this dishwashernin the 2.5 years we have owned it. Its very quiet and cleans really well. However after 2 years the drain pump failed and while the part was within warranty the labor was not. I was quoted $250 to repair and did it myself with an ebay sourced part for $30.
I would recommend this to a friend - Pros mentioned:Noise level
Love it!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine has been a godsend to us. We had a bottom of the line that would leave fabric softener spots on the wet clothes. We would also have to run water down the water softener container. What a difference this Samsung makes. It has multiple settings including, deep wash, bedding/ water proof(not sure what exactly that means. I need to look that one up.) Also quick wash and the best feature... self clean. I can't wait to use that feature. It holds ALOT of clothes. Probably close to 50% more than my other one that was only a year old. We're extremely happy with this purchase and would highly recommend. Oh and the little song it plays at the end is a refreshing twist to the obnoxious buzzer sound!!! The 5 settings on water level is nothing I have experienced before. You can really specify how little or how large your load is. My last dryer didn't have a water setting at all and I felt like I was totally wasting so much water doing just one load. I'm curious to see what my water bill is and if this has changed it. The setting I use the most are normal and deep wash. The deep wash I use for the sheets and have started adding a laundry sanitizer to those loads. I'm extremely happy with this washing machine. It's actually a joy to use!
I would recommend this to a friend Wait4it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have possession of item. We were told it arrives around mid January.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Ease of use, Noise level
Amazingly quiet washer that gets the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been looking to upgrade our washer for a while now and ended up buying this super quiet large capacity washer. I love that this washer has no issue with balancing. The old washer would shake like 7.0 earthquake even when it is a bit off balance. I have had zero problems with balancing even when i just theow the load in and leave. Also, this washer is super quiet and uses very little water, but my clothes have been coming out clean and fresh. The buttons and options are very straightforward and easy to use. You just turn to the cycle you want and then select your load size, water temp, and how heavily soiled your load is and then just start it up. Then you just set it and forget it.
I would recommend this to a friend