Customer Ratings & Reviews

Purchased 12/14/20 to replace a very loud, old Kenmore unit. Installed 12/17/20. Dishwasher ran test rinse fine, but could not complete a wash cycle and was nonresponsive despite still having power. Best Buy sent a second team out to inspect it 12/29/20 who ruled it defective. A third service call on 1/6/21 got a replacement installed which does exactly the same thing. Samsung is sending a tech to inspect it and hopefully repair it 1/11/21. This is a bad dishwasher insofar as it doesn't work for longer than half an hour before breaking completely. It is VERY quiet and looks nice but is not capable of washing dishes. The Samsung support forums currently have a 53 page thread on this problem, started in 2017 and still getting complaints in late 2020, which seems to affect much of their dishwasher lineup and I wish I had seen that before purchasing this. Do not buy this or any other Samsung dishwasher.

Super quiet, nice looking. The express cycle doesn't get dishes fully clean

BEWARE Samsung dishwashers. Mine leaks like a sieve after just 3 years. 6 months in I'd have rated it 5 star. Then the leaks started. First, water flowed out onto my new flooring but the machine did not stop. Later, the LS warning would flash and stop the machine. To restart required pulling the machine out from under the cabinet -- which we've done twice. Most recently, I noticed that the insulation in the door is saturated (water wicked up, I believe). All this in a household that only runs about four loads of dishes per week and rinses everything first. Also, service is poor. Calls to the 1-800 number get you another 1-800 number to the vendor that was hired to do the installation (and they don't honor the SS warranty). If you can't fix the issue yourself, the alternative is costly. My third issue (admittedly a pet peeve of mine) is that this dishwasher and also the Samsung fridge we purchased at the same time, is programmed to link up with your home wifi network even if you are old school enough to want it to do one job: wash dishes. Makes one wonder what spyware could be activating. Today I'm removing it and buying another brand.

Do not buy this dishwasher! I purchased this along with the Refrigerator from the same line. The product started leaking a month after I received it. Called to get it fixed. They fixed it and a few months later, same issue. A year later, Samsung refuses to fix it and says it's "physical damage" from when it was delivered and installed. This is by far the worst experience I've had with any appliance. Their refrigerator isn't any better. Multiple issues with that one as well. For spending so much money on these products, you'd think they'd actually work, right? Samsung blames Best Buy, Best Buy won't take responsibility and I'm out a working dishwasher.

Purchased 8-13-21 for $900. It is very quiet but that is the only good thing about it. Now the soap dispenser door won't open and the appliance tech just left - cost to replace is $499. He said if it was his, he would just purchase something else. He replaces a lot of motors and they are also expensive.

I have had great results from my samsung products and i really enjoy the the fingerprint resistant finish they put on their products.

For the price I expected better cleaning, I have to wash my dishes before putting them in the dishwasher, that's defeats the purpose of having a dishwasher.

Exelent item dress up and beautify our kitchen besides the great service that provide to our needs

Great washer dryer set. Delivery was also great. Water hookups stick out a bit too far.

The middle washer arm keeps falling off due to inferior design. Trying to get Samsun to acknowledge this is like pulling teeth. Go with Bosch instead.

So, we purchased our linear wash model DW80R9950US back in 2021, and loved it. The panel cracked (as reported by several people), and so I was lucky enough to get a replacement part and fixed it myself. Then the linear module just stopped working as we have dirty dishes on the bottom, always. I checked for movement on the bar, but nothing, and I'm not going out and buying earth magnets and fixing something that for $1,000, should just work. Craziness. I gave it 5 stars for the first couple of years service, and 0 stars for the last few months. Looks like the lifespan of a Samsung dishwasher is 2 years - yikes.

After 3 1/2 years the waterfall(reflector) moved constantly even if the dishwasher was not in use (but powered) . This seems to be a known design flaw of the system and is a very expensive repair which makes the dishwasher practically a write off. Buyers beware, you may get an appliance which is dead right after the warranty runs out. Also the dishwasher cannot handle a full rack, dishes will not be clean then. So 3/4 load is the max it can handle.

"Faulty Samsung Dishwasher Causes Severe Property Damage and Frustration for Owners" My wife and I were excited to purchase a Samsung dishwasher for our kitchen renovation, but it has turned into a complete nightmare. Shortly after installation, we noticed water damage to our brand new kitchen hardwood floors caused by a leak from underneath the dishwasher. It was a huge inconvenience to take time off work for multiple service calls and hours on the phone with Samsung's claims department. We also had to have contractors come out to pull up and replace all the kitchen flooring. And then, a few weeks later, we noticed that our newly replaced flooring was expanding and discoloring. The dishwasher was still leaking from under the unit. I told Samsung that at this point, we were not interested in another repair attempt. I requested a refund on the dishwasher so I can buy a different brand. I also sent over the contractor estimate to replace our flooring for the second time. Samsung is refusing to refund the faulty unit and pay for the second floor repair. They want us to procure multiple contractor quotes, despite the current difficulty in finding a contractor available. The claims representative has begun ignoring our emails and refusing to escalate the incident to her managers despite multiple requests. It's been months, and we're still living without a functioning dishwasher and damaged floors. We also experienced issues with our brand new Samsung oven range, which required an additional two service visits. Samsung's customer service has been indifferent and unhelpful. We hope this review warns others from experiencing the same frustration and costs caused by Samsung's faulty products and atrocious customer service.

Nothing against best buy, this is specific to samsung appliances. We have purchased a washer, dryer, fridge, and this dishwasher. We have had so many issues with the dishwasher and fridge. Best buy has been good to come take a look since we have total tech membership but once yiu are outside that 1 year warrenty, Samsung doesnt care. They refuse to acknowledge these product issues even there are tons of people having the same issues and posting online. They want to charge to have a tech cone and fix it. Save yourself the frustration and dont buy their over-priced, poor quality appliances.

Bought this just over a year ago and rarely used it. It stopped draining completely and refused to run. Called Samsung. After long long wait on hold they said "sorry, out of warranty. Have service come from 2hrs away." (Think trip charge) Found a local (non-Samsung) guy who couldn't identify the problem. Could be one of two things, each requiring parts. One solution was about $90 and the other about $200, but the second part was out of stock. Turns out the problem was a tiny seed stuck in the drain. It didn't need either part. Spend quite a while researching problems and found this unit is terrible and Samsung won't address these design defects. The machine has several other problems (beside the seed). The door stops opening at the end of the cycle. The pusher tries to open it, but it is too hard to open and the pusher doesn't have the strength. The linear wash arm stops moving. It gets stuck because the sensor is magnetic and loses its magnetism due to the heat. The Samsung boards have some solutions people have tried to fix these, like greasing the door to be easier to open and adding magnets, but they are bandaids that don't really fix the problem. Don't believe me. Go to the message boards and read up on all the problems. I would never have bought this knowing the problems. For a few hundred dollars more I was able to get another brand that cleans better than any dishwasher I've ever had.

Total junk, I didn't by from best Buy, but from Lowes. The thing leaks, And Samsung will reply to this review offering to help but will then refuse to help saying it is damaged (their tech decided there was nothing wrong with it, despite water on the floor, because it didn't have any error codes). Be prepared for a piece of junk. It is very quiet, So quiet I could hear the water dripping on the floor.

We purchased a new dishwasher for our new home. We wanted to get a Bosch (we had one in our old home), but they were out of stock and couldn't give us a delivery date. We had good experiences with our Samsung washer/dryer so thought we would give this one a try. I absolutely HATE this dishwasher. Even trace amounts of food are left on plates and the flexibility we thought we would have (3rd rack) is almost non-existent. Taller items do not fit into the bottom. I wish I had waited for Bosch! I would return the dishwasher if that was an option.

This is the worst dishwasher we have ever owned. In 4 years we've had it, we've had multiple leaks, replaced the pump twice. Now we are having to repair/replace the bottom arm for the waterfall wall. The washing, when it's working is subpar at best.

Only lasted 3 years. It started with LC codes and leaks, then it started to trip my AFCI/GFCI combo breakers. Would not buy again. Also, Samsung customer service wanted to charge $$$ before they even attempted to answer questions about the product. The only advice they gave me for free was that I was probably wrong about my assumption and needed to call an electrician to fix my house (built 2020).

Baskets started rusting after 3 years. Bought replacement baskets, spent over four hundred dollars, and none of the wire racks or clips were included. The cost of those parts surpass the cost of a new dishwasher. Consider th3se as disposable appliances when something goes wrong. Customer service is a joke, and we've had other Samsung appliances that were still under warranty and could not be fixed, period. Absolutely no recourse but to re-buy a new fridge after less than two years. Do not buy these Samsung appliances!