Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 12495829
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Luckily I bought the warranty I have had to have it fixed about 10 times. Samsung qulity is not there. Choose something else. Best buy total tech is great though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We couldn't imagine the experience you went through because of this dishwasher. Allow us to further assist you, Belmontdelmar.
We'd like to speak to you directly to gather more information about the dishwasher so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148576847, to help our team pull up your information.
Have a great day!
^Chrystel
Wouldn't Suggest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 years in. Voltage fault in main board. Our friends bought the same one, only lasted 2 years. Average lifespan of 3 years in our limited dataset tells me this is garbage. Works great, until it doesn't.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GregoryP,
We want to inquire more about what occurs with the dishwasher and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Reliability
Unreliable and poor support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 different failures in three years, starting just after the warranty expired. Samsung support is poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for your review.
We would love the opportunity to speak with you about your Dishwasher to determine how we can best assist you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number, 1145005383, to help our team pull up your information.
Have a great day.
^Camille
Samsung has terrible quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is terrible. Bought this washer and it did not work. It wouldn't drain or spin. Best buy replaced it with another on model #WA54CG7105W and that one had the same problem. Returned it and went with an LG. No problems. Works great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gram,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we understand your disappointment about your overall experience with the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
I will never buy anything from Samsung again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the dishwasher for only two years now and it has had to be fixed twice. The first time it would not start due to an error code which was resolved by replacing all internal parts. Now it will not start at all and I am getting the "run around" because the extended warranty company cannot find any service center to fix my unit. I will never buy anything from Samsung again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. I understand that your unit is not running and we would like to provide a link to help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001914/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143931217
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You clowns could. It sell me something that would fit I bough two from you and had to have returned even though I had told sales person egst I needed I have went to home depot and bought a dishwasher and sales person wa much more knowledgeable yhean you staff you list a big sales and probably a customer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Rodel
- Cons mentioned:Reliability
Dont buy samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 2 years after i bought it. Dont buy samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TaraM,
We are here to help with your Samsung dishwasher to get it back in working condition.
Below are Samsung videos and links that will help out.
The dishwasher won't start a cycle:
https://www.youtube.com/watch?v=CCin9FqQ3xI
Troubleshooting dishwasher error codes:
https://www.youtube.com/watch?v=xCY2C3KzdRc
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Samsung dishwasher does not start or fill with water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965
Samsung dishwasher does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
I have also shared this model's user manual link below. Turn to page 46 for steps you may take.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145543358 to help our team pull up your information.
Leo
Good but requires a long reach.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but difficult to remove cloths from the bottom of the washer (a problem for short people).
I would recommend this to a friendI must’ve gotten a lemon.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk. 75% of the dishes on the bottom rack don’t get cleaned. 25% of the dishes on the middle rack don’t get cleaned. I’ve read the manual front and back wondering what I’m missing, I’ve tried all different kinds of detergent and nothing helped. I’ve never regretted a purchase so much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Alex, I understand you are having issues getting clean dishes from your Samsung dishwasher and know how disappointing that must be. I have some helpful information that I want to provide to help ensure you are only getting the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/answer/ANS00062443/
If the issue persist, do not hesitate to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394270. We thank you for being a part of our Samsung family. ^Brad
Not so great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 service calls in 3 years. Not cleaning the bottom shelf itemz
No, I would not recommend this to a friendBrand response from Samsung
Posted .A perfectly working dishwasher is one of the critical appliances, TWill. Let us help ensure your dishes come out clean.
Here is a link to the troubleshooting steps to try when the dishes are not clean after a dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also check pages 47-48 of the user manual for other recommended actions when the dishwasher does not clean properly.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
I've also included a guide to loading a Samsung dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00062443/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145181874) to help our team pull up your information when you message us.
Thank you!
-Angelica
JUNK!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of junk I've ever bought! Never washes all the dishes and utensils. I used to be a huge Samsung fan; no more. Bought an expensive Samsung TV that stopped working after a year and a half too.
No, I would not recommend this to a friendBottom jets do not work properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean the bottom rack even after Best Buy trying to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that doesn't clean dishes; kindly choose the one that matches and click the embedded words.
Dishwasher cycle ends before dishes are clean.
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147949289) to help our team pull up your information when you message us.
Thank you.
-Ricardo
No more samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 years it no longer works. Supposedly the motor that moves the arm is bad. Was told it would be over $300 for part only.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kathy, we understand how you feel about having a dishwasher with a broken part. Let us assist you.
To check the availability and compatibility of your dishwasher's arm motor, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147155777) to help our team pull up your information.
Have a great day.
^Camille
Din’t buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will not clean glasses or silverwear. It broke twice in one year requiring a tech to come out. I would never buy a samsung product again. I bought a washing machine and dryer to match the dishwasher and they had problems too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JustinW,
Thank you for all the observations and the experience that you share on this review.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145146220), which will help our team pull up your information.
Thank you for choosing Samsung and have a great day!
^Rainly
Dont buy samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im on my 3rd repair in a month cause no one can figure out what the problem is. I bought this almost two years ago. It won't drain and now im getting a new circuit board and new drain motor...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi cgarza1! We appreciate you taking the time to leave your feedback. We are sorry to hear that you are in need of a repair. However, we are happy to hear that you are on your way to having the unit repaired as designed.
We thank you for choosing Samsung and for your continued support. ^Nic
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher I’ve ever had. Lasted 3 years, cleaned dishes for maybe one. Through parts at it no one services it water wall is a terrible gimmick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JordanA,
We appreciate your review of your experience with your Samsung dishwasher.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent, rinse aid, and proper load as directed.
Here are the links and videos:
Dishes are not clean after dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Samsung dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/
Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
Samsung dishwasher Waterwall reflector error code 7E: https://www.samsung.com/us/support/troubleshooting/TSG01001927/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145330911), which will help our team pull up your information.
Have a great day.
Melardo
Broke after 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom spray mechanism broke after 3 month. Cheap plastic parts. The repair person said they replace a lot of parts. DO NOT BUY this machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HudsonWI! We are sorry to hear that your dishwasher broke in such a short time. Please know that we are happy to hear that your unit was repaired and you are back to using the unit as designed. If you even need further assistance, please reach out to our support team via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143675302
Thank you for choosing Samsung. ^Nic
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2019 and waterwall is broke, likely wont' be able to get parts, total waste of money. Now I am stuck as all appliances match in color. Very unhappy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144430404
^Ross
Horrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box in excellent condition and received poor condition.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the unit that you received. We are here to help.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Second one broke as well. Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my third Samsung dishwasher. Stay away from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John