Customer Ratings & Reviews
- Model:
- DW80R9950UT
- SKU:
- 6329958
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Scammed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not examine the product before i purchased it. I had to hire an appliance tech and pay an extra 100 for it to run properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience purchasing one of our dishwashers.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Delivery and install are a joke!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator, stove, microwave, and dishwasher are great. No issues with the items. The issue we had is the delivery and installation is not really installation. It is mostly delivery. The install is a joke. They claimed they didn’t know how to install it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144548291.
-Noraina
Lemon
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was used for one year and it keeps throwing a code PC. Was told it was the motherboard, replaced it and it still throws the code PC. Other than it only lasting 1 year, it was a great dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarrieT,
Let's make your experience with your dishwasher better. We are here to assist you in checking the error code.
The dishwasher displays information codes to help you understand what is occurring with your dishwasher.
Error code "PC" means zone wash function check.
- Functional check. Please turn off the dishwasher and try to start it again. If the problem continues, contact an authorized Samsung service center.
You may also refer to these links:
Dishwasher error code and look for error code PC: https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Reset your dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145775575, to help our team pull up your information.
Have a great day.
Melardo
Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not clean dishes and leaks ! I should of belived the reviews before ordering .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with the dishwasher's performance. Let us help you with this, GalyaM.
This link will help rectify the dishwasher's cleaning efficiency. Please choose the bullet point that most closely relates to your dishwasher experience. In addition, kindly click on the hyperlinks.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
To help with the dishwasher leaks, we recommend browsing through the link below. Please click on the embedded links for further help.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146941650, to help our team pull up your information.
Have a great day!
^Chrystel
Disappointed but found a solution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not realize that it would not dry dishes when speaking to the sales rep and it would not stay open so that I could roll out the bottom rack. Something was wrong with the rubber underneath.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let's move along and look for possible solutions to improve your dishwasher in drying dishes.
Loading your dishwasher properly is one of the steps to dry the dishes correctly, and make sure that your home's hot water supply should be set between 120 - 149°F.
You may refer to this video about improving your dishwasher drying performance (from 1:26 to 2:45), and this includes a link to read more about dishes are not dry: https://www.youtube.com/watch?v=bajCw_H-njg
Dishwasher load:
https://www.samsung.com/us/support/answer/ANS00062443/
Use rinse aid in your dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Dishwasher settings, cycles, and options: https://www.samsung.com/us/support/answer/ANS00084182/
Use the AutoRelease dry feature: https://www.samsung.com/us/support/answer/ANS00076790/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145775051, to help our team pull up your information.
Have a great day.
Melardo
Not installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid to have the dishwasher installed by the BestBuy team. From the moment they got to my house, they were coming up with excuse not to install it. First, they said we needed a longer hose. Then, they said I need a shut off valve and refused to install it... this is not the first time I upgrade my dishwasher and I never had a problem before!!!
No, I would not recommend this to a friendGood Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my 15 year old Maytag, it has been working great so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there RoRo, I want to congratulate you on your new purchase of our Samsung Washer and appreciate you leaving feedback. We are pleased to see you enjoying your machine and want to give a warm welcome to our family. Thank you for choosing Samsung. ^Brad
Buyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month after the factory warranty went out the linear wash bar went out. Wish I would have done research prior to purchasing for over $1000, as it would cost about $400-$600 to repair. I wrote Samsung with no response. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there janst1,
I see you are experiencing issues with your Samsung Dishwasher linear wash bar. I would love the opportunity to chat and see how we can help with your situation. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143022529. We thank you for being a part of the Samsung family. ^Brad
Dishwasher Leaked on Startup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher leaked on the first wash. could never find the source of the leak. Replace it with another brand.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product, horrible customer service, DO NOT SHOP THIS PRODUCT OR FROM BEST BUY! They are a scam!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to provide us with details on what's causing your disappointment and see how we can make things right.
Have a great day.
-John
Too quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other getting a notice on my Samsung TV of the dishwasher cycle being complete, i would not have known it was running.
I would recommend this to a friendStay away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dishwasher was leaking. Replacement started giving LC error code. Please stay away from Samsung. Just stick with TVs or not sure if thay quality has gone down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Kips.
We understand that the units you received had leaking concerns with the dishwasher.
LC, LE - The dishwasher's leak sensor detects moisture.
A visibly leaking dishwasher can be troublesome, and you may be unsure how to fix it. An installation issue, for instance, will require you to inspect the drain hose, water supply hose, and leveling legs if the leak is severe.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Please ensure the hot water supply line is sealed with a Teflon tape or sealing compound to prevent it from leaking. Please see the link for more details.
Have a great day.
^Charles
Dish washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not hooked up. I thought I read free hook up. My neighbor hooked water and electricity but does not know how to mount to cabinet. I call they said $159 even though I said I just need it mounted to cabinet. Very disappointed. Will never buy from Best Buy again!!!
No, I would not recommend this to a friendDO NOT BUY - HORRIBLE DISHWASHER
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. This is the WORST dishwasher you can possibly purchase. The "auto release" dry feature is trash, even with rinse aid your dishes are always wet. This dishwasher does not clean dishes effectively either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Katie, I see you have some concerns with your Samsung Dishwasher not cleaning or drying your dishes properly and understand how irritating that has to be. I would like to make sure that you are only getting the best results for your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If the issues persists, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143495199. We would like to welcome you to our Samsung family. ^Brad
Biggest piece of crap I have ever owned.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy anything from Best Buy or any Samsung products. They are not made well and the companies do not stand behind their products or their warranties. I will no longer be a customer of either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello There! Thank you for taking the time to leave your feedback. We are sorry to hear that you are an unhappy customer. At this time we would like to communicate with you further to see what assistance we can provide. We can be reached directly via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143892843
Thank you for choosing Samsung. ^Nic
Many problems post warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple problems after the unit was out of warranty by a few months. Repeated drain errors, and auto-open failures. Very hard to find certified service for Samsung in my area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142914852. We thank you for being a part of the Samsung family. ^Brad
Broke within weeks of buying
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this just a few weeks and it’s already leaking. We called Samsung to fix it because we have a teal long warranty and they can’t send a technician for three weeks. Completely disappointed with this product and Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dishwasher leaking. I am glad to see that you are headed in the right direction with a repair from our Certified Technicians. We thank you for choosing Samsung and being a part of our growing family. ^Brad
Great dishwasher. Horrible delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Leaving a one star review due to the fact that TWICE we were delivered dishwashers that were broken. 3rd party delivery services are not careful with the products being delivered.
No, I would not recommend this to a friendQuiet, but horrible wash quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes very poorly, the dishes at the bottom rack are constantly dirty or with the residue of food. We have tried all kinds of different soaps and settings, nothing compares to our older dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I see that you are not satisfied with your dishwasher due to the unit not clean as it should be. I'm sure it's an inconvenience and I would like to provide you with a link that will help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/).
Within this link, you're able to hover over the words "How to Load the Unit" and it will provide additional support.
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143746657
Thank you for choosing Samsung. ^Nic
Samsung is Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is garbage Do not buy. Customer service is a joke
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you anytime, JosephA. We would like to inquire for details on what is causing your disappointment so we can offer support on how we can make things right.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147075439, to help our team pull up your information when you message us.
Have a great day.
-John