Customer Ratings & Reviews

Phone arrived earlier than expected and was in great condition. My only complaint is similar phones are cheaper from other retailers.

I've never purchased a pre-owned phone, so I was a little hesitant about buying this. It's such an upgrade from my S7! The phone was packaged in a box with a sim key and a charger. Everything looked brand new. So far, I have zero issues with the phone. It was easy to transfer my same phone number to my current cellular service. I was able to get all my information/apps moved over to the new phone. I love it!

The cell arrives in good condition camara is good battery life good everything is good

I purchased a pre-owned Galaxy S21 in November last year, right before a trip to Europe, and because my galaxy S9 was too old to use. While in Europe, S21 was working fine, no issues at all. I only started having issues when I came back to the US. Signal will be spotty, calls will drop, no internet access, even if I was outside on a sunny day. T-mobile tried to fix it on their end resetting the network and, on a separate occasion, inserting a physical sim-card, instead of an ecard. This has been a really bad and frustrating experience. I can only make calls or access the internet while I'm connected to wi-fi, even if the 5G simbol is shown (and signal bars in full. I would have return the phone except by the time I noticed it, phone was already out of warranty. I never had any issues with my S9 but It got too old and I was forced to upgrade it. I purchased it because of the price and my good history with samsung Galaxy's but since then, have regret my decision.

Would never have guessed this was a used phone.. amazing!!

Refurbished and works fine, no issues, easy pickup

Best Buy sold this locked phone with AT&T but advertised as unlocked phone. I bought this phone for my mom who is travelling but now I can't use it. 1) I talked to Best Buy customer service but they recommended to go to local store. 2) I went to local store but they told me to talk to at&t 3) I went to local at&t store but they told me to talk to at&t customer service since it cannot be unlocked in store 4) I called the at&t customer service but they told me it is not locked with at&t prepaid but you can check with manufacturer samsung. 5) I called samsung customer service but they said it is not under their control because it is a carrier locked. 6) Again I called at&t customer service they told me to talk to postpaid 7) Again I called at&t postpaid customer service and they are saying original owner can only unlock the phone. I'm going through all this hassle and spending lot of time and effort in busy schedule to deal with this!

So far so good the only reason I give it a 3 is because it took days to set up my phone and still wasn't able to transfer all my stuff over

This is a great phone.. only because is pre-owned doesnt mean its not good phone. I rather get open box or pre owned and ill pay less. It was a good price for the type of phone.

Great phone! Bought for my teen son & he loves it! Was unlocked & easy to insert sim to activate.

Excellent cell phone, i like because is small and strong.

I love this purchase! Great price for a phone that was like new. Woks perfectly!

Everything is OK. The phone is,running awesome. I reccomend it.

No complaints. The phone works as intended. Highly recommend.

Great phone, fully functional and in excellent condition.

Overall good product, i am enjoying it. Its efficient and reliable

I did not like it because it was already used. Or it was my fault buying it. Because I thought pre-owned meant to buy ahead of time. Im sorry it was my fault.

this replaced my 2018 Samsung so it took a little while to get used to all the different features. But I am loving it!

As advertised. Happy with my purchase and will be buying another in the near future.

Nice phone, pleasant experience.. seemless exchange. Great review