Customer Ratings & Reviews
- Model:
- G960U
- SKU:
- 6473167
Rating by feature
- Display Quality
Rating 4.4 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the excellent condition and reasonable price of the pre-owned Galaxy S9 64GB (Unlocked) compared to a new one. They also appreciate its fast performance. However, some customers have concerns about the fragility of the screen and recommend getting a protection plan.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Condition
I'd be cautious if I were you
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered for my teenager. Was sent a Verizon locked phone. Told by the store itself that the distribution ctrs have a few issues doing such things. Will say the phone itself was in good shape but I had to return and buy an unlocked phone from the store
No, I would not recommend this to a friend - Cons mentioned:Screen
Samsung Refurbished phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it was a used one but was given refurbished certified and the screen had chipped off. Eventually ended up returning.
No, I would not recommend this to a friend - Cons mentioned:Locked
Tricked
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Locked on T-mobile. It was sold to me as an unlocked phone. Shame on you!
No, I would not recommend this to a friend - Cons mentioned:Battery life
No
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn’t last. Waste of money&!do not buy it
No, I would not recommend this to a friend horrible disappointment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone came with tons of issues and doesn't work right. Bought this as a Christmas present and missed the return window since it was purchased early. Won't ever buy used from bestbuy again..Extremely disappointed
No, I would not recommend this to a friendNegative marketing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy published certified refurbished.But this phone is totally used and scratches on screen.Not good the way company doing.Very bad.
No, I would not recommend this to a friendSo MAD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond angry....my refurbished phone, was not like new. Used and abused.
No, I would not recommend this to a friend- Cons mentioned:Locked
NOT unlocked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an unlocked phone - arrived locked. So incredibly frustrating - I have no idea what my recourse is, probably has to be returned?
No, I would not recommend this to a friend the worst thing I have bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the worst thing I have bought. I bought the phone 2 times and it never worked, they did not refund my money. totally dissapointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Normaechaniz,
Thank you for sharing your experience with us. We sincerely apologize about the status of your Galaxy S9, as it doesn't work. I know how worrisome it can be when devices are acting up and aren't working correctly. Please know that we are continuously improving our services, and your feedback is vital to that process. I highly recommend visiting these basic troubleshooting links below to help you with your concern.
Samsung phone will not Power On:
https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn-on
Another is to Check for Liquid Damage:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144506168
Thank you for choosing Samsung. Have a great day!
^Chrystel