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Customer reviews

Rating 4.6 out of 5 stars with 428 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Q-series soundbar's exceptional sound quality, powerful bass, and ease of setup. Many appreciate the immersive Dolby Atmos experience and the added benefit of rear speakers, enhancing the overall listening experience. However, some users find the product expensive and experience occasional connectivity issues. The Q-Symphony feature is also praised by those with compatible Samsung TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 428 reviews
  • Rated 5 out of 5 stars

    Best Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound bar I’ve had. Highly recommend this entire set up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Q990c is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The q990c is by far the best soundbar system out. The sound is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound man Dave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound bar has 22 speakers that really makes the whole house shake

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING SOUND

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar and rear speakers improve any movie experience and sre complete worth the price tag!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than sonos

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far best sound system I have ever owned. Such an immersive sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    samsung soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have a hard time hearing the voices over the music , but with the soundbar i can hear them clearly because of the various setting, and the sound is great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blown away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable sound and immersion for just a smidge over $1000. There’s no better sound bar at this price. Tried Sonos arc and it wasn’t even in the same league

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product works great!! I have it connected in the living room with subwoofers!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, huge upgrade over my last soundbar that was 10 years old.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best home theatre purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not say ENOUGH about the quality of this soundbar! It has turned my bedroom into a professional theatre now! All the components work effortlessly. Just plug and play!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great sounding sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I bought this soundbar system to help improve the sound with my new samsung 85" tv. The set up was flawless. Pretty much plug in and go!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Performance and quality!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these speakers to go with my 85” Samsung television! Outstanding performance and quality! The perfect combination of tv and speakers!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is AMAZING!! I can’t say enough great things!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One and Done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm new tech ignorant & 75 years old. I desired a more comprehensive user's manual. That said, 1 HDMI cable(supplied) & connect to HDMI/ARC & boom, great surround experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality sound with easy set up. I did a lot of research before I bought a new sound bar and this one had all the bells and whistles that I was looking for. Terrific purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome. Major upgrade from a 2.1 Samsung system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Save your moneny

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar has been one of the most disappointing purchases i've ever made. I've now had this for about 4 months and my experience only seems to have become worse since i bought it. Let's start off with the Pros: 1. Sleek design 2. Front bar sounds good 3. Good voice enhancement options. Cons: 1. Starting off with day one, the sound bar would not update firmware. Regardless of what i tried it would not upgrade. I finally figured out that if you don't have audio running when checking for firmware and attempting to update, the sound bar will not let you check/update. I don't understand why it would require that. Does samsung really want folks to interrupt their viewing to update this information when it needs to be done manually? 2. I get its a sound bar and my ceilings are very high, they're roughly about 12 feet high, so i wasn't expecting the height virtual speakers to really blow me away since the sound would need to travel a long distance and would probably not make it to my ears by then, but i was at least hoping that the surround sound would be nice. I thought wrong! i sometime forget i have the two speakers in the back because they barely come in. i walk up to them to confirm they are on and even standing next to them they are drowned out by the bar audio. 3. The options to try and boost up the rear speakers does not exist. You have an increase for sub, sides, and making the rear speakers into front, and even then when i changed them to front to hear what the difference was in audio levels... they were the same, no difference. 4. The remote is bare bones, and the "display" on the sound bar isn't very usable so you rely heavily on the app. The problem is that the Smart Things app shows the sound bar as "off line" at least once a week. You can look this up by the model number online and you will see the plethora of issues with this dating back to last year and it still hasn't been resolved. I've tried every single troubleshooting for this issue that i've found from Samsung, Reddit, Google, and even the app itself and nothing. Every week i have to delete the sound bar from smart things, and go through the process of adding it back on to the account which is about 5 minutes of time. 5. The HDMI connection is on the side of the sound bar which means your HDMI will be bent at an angel to leave the sound bar. I mean you could buy and angled HDMI connector, but then you just add another point of failure or degradation to the video. 6. The sound bar doesn't let you default an input to connect to. It automatically goes to TV (D. IN/TV Arc), but my TV is plugged in to HDMI 1. When i power it on i have to keep pressing multiple buttons on the Apple TV so that a sound can be made and the sound bar understands that it needs to change the input to an active input. This part is hit or miss. Sometimes it switches and sometimes it doesn't. 7. I've lost audio level number indicator. For some reason my audio levels would read 10, 11, 12... etc, in regards to how loud i had the sound bar, but now its changed to being only a -/+ to indicate which direction i am changing audio. Now when i start the TV i don't know how loud it was and have been caught by surprise when i forgot i was watching an NFL game at a loud level before i went to bed and the TV blasts on. 8. Random sync issues with being able to power on and off TV. The way i currently have my setup is that if i power off my Apple TV my sound bar turns off and so does my TV. This is done via IR and worked for MANY years with the audio receiver i replaced. When i have a power outage for some reason the sound bar refuses to accept the off command. i have to power down the power strip to all the devices and turn it back on so that the sound bar starts accepting the IR signal from the Apple TV in order for it to turn off when i am done viewing. 9. Is Space Fit even doing anything? This sound bar comes with a Space Fit option you can enable. This is supposed to be an option that allows the sound bar to use its microphones to adjust speakers, but as i said... the rear speakers are barely on and this unit has no "test" that can be used to check/confirm changes being made. 10. Samsung support is horrible. There are no self serve options that allow you to chat or email their support, at least none that i could find, when i use the links WITHIN THE APP!! All in all i was very excited with my purchase, until it came in and 4 months later i realize i a stuck with this purchase, unless i resell and lose money on it. If you're limited on space or many, look for alternate sound bars. If you are not then i would either recommend a receiver or any other sound bar except this one. I was originally going to mark it as a 2 star, but as i kept writing this i realized that this product really only deserves a 1 star at best.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DisappointedSamsunger,

      Thank you for taking the time to give us feedback on the various issue you encountered. Your feedback is very important to us as we continuously strive for best-in-class product and service. We will share the issues of the remote, display and location of HDMI port with our design team, the issues you encountered regarding firmware update, rear speaker audio quality, SmartThings app, connectivity, sync with our product managers and share with our service team about your interaction with Samsung support.

      Your soundbar has a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

      Please know we would love to support you and are available to troubleshoot these issues with you.

      Our LiveChat agents are available by clicking on the ‘Support’ link on our website or call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week.

      We look forward to hearing from you.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Feel what you're watching

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is something I would normally never spend money on, but i'm happy I did. Makes watching a movie at home a different experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    2nd to none!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The output is overwhelming, efficient, and a class of it's own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend this

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and great features. I highly recommend

    I would recommend this to a friend