Customer Ratings & Reviews
- Model:
- HW-Q990C
- SKU:
- 6536382
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Q-series soundbar's exceptional sound quality, powerful bass, and ease of setup. Many appreciate the immersive Dolby Atmos experience and the added benefit of rear speakers, enhancing the overall listening experience. However, some users find the product expensive and experience occasional connectivity issues. The Q-Symphony feature is also praised by those with compatible Samsung TVs.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Crazy good sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound once you figure out how to change the levels.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung systems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds systems and highly recommend to anyone.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and provides amazing sound quality right out of the box
I would recommend this to a friend - Pros mentioned:Sound quality
Worth it all the way!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wow! Best sound system on the market... period
I would recommend this to a friend - Pros mentioned:Sound quality
Impressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound very impressed with the sound quality
I would recommend this to a friend Open box scam!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I drove a significantly long distance to the Burllington, MA Best Buy store to purchase an open box item labelled as "excellent" condition. Their description online states "looks brand new...contains all original parts/accessories." After arriving home I noticed the product had food in all the speaker grills and scratches (that I could not remove) in the sub. I then noticed that the soundbar was last years model (was supposed to be model: 990c in the box (it is 990b as shown in the photo). I returned it at the nearest best buy at the time, but was told I should go back to the original store to receive better compensation. I wasn't going to make the drive again so I simply returned it. I attempted several times to contact corporate to settle the matter, but was unsuccessful. The call center kept telling me I needed to drive back to the original store (which I refused as it was too far). I'm looking for compensation for my time, gas, and inconvenience from Best Buy incorrectly advertising their product (and also having the components from different model years).
No, I would not recommend this to a friendBrand response from Samsung
Posted .MP001,
We appreciate your feedback on your purchase. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your Soundbar once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, set-up didn't go asplanned despite having a Samsung TV and phone.
I would recommend this to a friend Samsung Dolby surround speakers
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute best plug and play home speaker setup. Nobody can change my Mind. So easy to setup and if you have a Samsung tv even easier.
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little pricey but a great sound bar.my friends love it.
I would recommend this to a friend - Pros mentioned:Sound quality
Best sound bar currently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic surround and sound from a home theater in a box
I would recommend this to a friend - Pros mentioned:Sound quality
so so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds good geek squad did a ok job didn't know sound setup that well hurry to leave
I would recommend this to a friend - Cons mentioned:Price
Limited frequency adjustment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited equalizer settings. Only bass, treble and mid-tone with a range of 6 settings. There is no individual frequency adjustment. I would have expected more adjustments considering the cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HRSR,
Thank you for taking a moment to review the HW-Q990C Soundbar.
Did you know by pressing and holding the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazingly similar to being in a theatre
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my large living area. Sound is awesome!
I would recommend this to a friendBrand response from Samsung
Posted .Hello SheilaM,
We appreciate you taking the time to leave a review for the HW-Q990C Soundbar. I am glad to see that it is perfect in your living room!
Let your Soundbar adjust to your room for you. With SpaceFit Sound Pro this soundbar reacts accordingly. Get room-filling sound, calibrated to your space, with a soundbar that analyzes your environment and automatically optimizes the audio when paired with select 2023 Samsung TVs.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Cons mentioned:Connectivity
90% great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is a nice audio equipment but always disconnected itself.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Htian739,
Thank you for sharing your experiences with the HW-Q990C Soundbar. I am sorry to see that you are not 100% satisfied with your purchase.
There are a few steps you can take to troubleshoot your Soundbar.
Please verify that you are running the latest firmware on your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q990C under Q-Series. Alternatively, you can download SmartThings on your smart device (either iOS or Android) and connect your Soundbar with Wi-Fi. This will allow you to keep your Soundbar updated automatically.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you are still experiencing issues with your Soundbar, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Cons mentioned:Price
No bang for the buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound bar, just a little pricey, would not recommend due to the price
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Maybe I got a dud
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this well reviewed soundbar sysyem to replace a Martin Logan and Maranzt 5.1.2 system. I knew it wouldn't match my system, but I was trying to compromise with my bride for a less intrusive system. To say we were both underwhelmer is an understatement. Sure it was loud, but there was little articulation or chanel seperation. I actually wanted to make this work so it would be easier when my bride is inspired to re arrange the living room. In the end, we liked the look, but within 30 minutes of listening to it my bride asked me to bring back the non decor friendly system and return the sound bar. For what it's worth, we actually tried a sonos arc with 2 era 300s. Even without the sub it runs circles around the samsung. Just my two cents and experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi justjeff, Samsung Q
We appreciate your feedback on the Samsung Q-Series Soundbar. Please know your review is important to us and will be shared with our internal design teams. It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
SAMSUNG Q-SERIES 11.4
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SAMSUNG Q-SERIES IS AN AWESOME ADDITION TO MY 86" TV SETUP. YOU GET WHAT YOU PAY FOR
I would recommend this to a friend- Pros mentioned:Sound quality
surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound bar is good, im not happy with the sub woofer
No, I would not recommend this to a friend Sumsung 11.1.4 sound system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the system except one this, not enough bass! The subwoofer is lacking. My vizio subwoofer sounds and feels better than the new samsung subwoofer. I like to feel the music through me! Can Sumsung make a new 10-inch sub for this unit!? I would buy it in a heartbeat!
I would recommend this to a friend