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Customer reviews

Rating 4.6 out of 5 stars with 428 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Q-series soundbar's exceptional sound quality, powerful bass, and ease of setup. Many appreciate the immersive Dolby Atmos experience and the added benefit of rear speakers, enhancing the overall listening experience. However, some users find the product expensive and experience occasional connectivity issues. The Q-Symphony feature is also praised by those with compatible Samsung TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 428 reviews
  • Rated 5 out of 5 stars

    Samsung q990d purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great all around purchase and buying experience, id highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks you

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product I give them a good rating Good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed! Was debating between this and Sonos Arc, but for the price point (Sonos setup is much more expensive) you can't go wrong! Paired this with the Samsung S90c 77in and an very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this purchase. Great for entertaining our family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hoping for the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were told that our tv is too old. So the system is not hooked up to get full benefits. It is not in our budget to replace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best wireless system

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is not comparison when it comes to wireless systems. The Atmos systme is fully powered and so easyntonset up and navigate. Especially if you are a Samsung familym

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jmd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleasedEspecially with my Samsung TVAnd another bonus that has Wi-FiSo if there's an update it'll come right to the TV and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ShopRite worker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy for all purchase I made in Best buy is perfect and delivery safe can wait for my brava 10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied with my new sound system and more than satisfied with the tech who's knowledge helped me on how to get the best sound out of my system

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    No bundle included

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this after returning the older wired model. We lost the bundle deal so it cost us more than anticipated.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      ChadA,

      We appreciate you sharing you’re experience regarding the purchase of the Samsung HW-Q990C soundbar.

      You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you ever need help or have questions on your new HW-Q990C soundbar, please reach Samsung Support at at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/

      ~ Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Great Experience with Q-Symphony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value - Provides a fully immersive experience when you have a Samsung TV that Pairs Q symphony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best sound system ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with our Samsung 85" Neo QLED TV. Plug it in, and it knows what do do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Second thoughts.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really can't tell a difference between this sound bar which retails at about $1800.00 vs. my previous Samsung sound bar which sells for about $600. I thought that the clarity would be better for my hearing loss. Unfortunately, it is not.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV paired with top of the line Samsung sound-bar is absolute goodness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Soundbar system out there imo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect soundbar and speakers! I absolutely love everything about this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie night at Home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good Sound Bar Movie night at Home would highly recommend this product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchaser

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Good sound separation especially from sound bar. The rear speakers are not loud enough for some reason.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Overhyped

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is not as good as other reviews described. It is good for movies but would not recommend for music.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Sidu,

      Thank you for sharing your thoughts regarding the HW-Q990C Soundbar.

      You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Spacefit sound, AVA, Voice Enhance mode, or Night mode.

      To control the volume of the treble or bass sound, press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons.

      By pressing the SOUND MODE button, you can select a pre-equalized audio mode such as Surround, Game, Standard, Adaptive sound.

      If you would rather fine-tune your audio manually, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

      To control the volume of each speaker, select Center level, Side level, Wide level, Front Top level, Rear level, Rear Top level, Read Side level when you press the CH LEVEL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons.

      You will also be able to adjust all of these settings manually using your iOS or Android device. By downloading the SmartThings app and then connecting your Soundbar using Wi-Fi, you will have access to your Soundbar right from your pocket.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

      ~Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service, extremely fast delivery. happy customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Im in love with it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just so happy and glad for got my sounds system with Best Buy

    I would recommend this to a friend