Customer Ratings & Reviews
- Model:
- HW-Q990C
- SKU:
- 6536382
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Q-series soundbar's exceptional sound quality, powerful bass, and ease of setup. Many appreciate the immersive Dolby Atmos experience and the added benefit of rear speakers, enhancing the overall listening experience. However, some users find the product expensive and experience occasional connectivity issues. The Q-Symphony feature is also praised by those with compatible Samsung TVs.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Sound quality
Worth every $$$$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, easy install and room filling sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Best System I Listened To
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the instructions and placed everything in the correct location. Used wall mounts for the rear speakers. Everything worked perfectly and is the best system I've used. It works seamlessly with my Samsung QLED. Sound is excellent and we are very impressed.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound of The Gods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is the best you can buy right now.with the new technology the sound is so immersive.it seems like a lot of money for a soundbar,but I promise you have never heard a better one. Worth every penny you will not Regret it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello EdgarB,
Thank you for purchasing our top-of-the-line Samsung 11.1.4ch HW-Q990C with Wireless Dolby Atmos and DTS:X bringing you true 3D surround sound. These up and side-firing rear speakers make use of your ceiling and walls to create dense layers of all-around sound. When it comes to home entertainment, we’ve covered all the angles.
With SpaceFit Sound Pro this soundbar reacts accordingly. Get room-filling sound, calibrated to your space, with a soundbar that analyzes your environment and automatically optimizes the audio when paired with select 2023 Samsung TVs.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Q-Series 11.1.4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and works flawlessly with our Samsung Frame TV. Wicked awesome drip.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this sound bar. Great sound great bass would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing but
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and great features. Wish it has 4k 120hz
I would recommend this to a friend Faulty Subwoofer Random Disconnects
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar came with a faulty Subwoofer. Would disconnect every 20 seconds and reconnect. Updated firmware, tried multiple placements with no luck. Sound was thin and tinny even when subwoofer did work, seems very overhyped. My old Vizio from 2014 sounds better and deeper. Samsung return window is extremely short. They want to send a refurbished sub and want 5% restocking fee. At this price, very disappointing. Last Samsung product for me. I'm salty because I saved up for this overhyped soundbar and I'm now using my old Vizio that was $250 because it sounds better.
No, I would not recommend this to a friendBuggy. Really Buggy junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is obvious to me now that these big companies control the reviews because this is easily the biggest piece of junk I’ve ever owned. It’s buggy. Super buggy. The voice recognition seems to randomly turn on. The sound bar keeps unpairing. The subwoofer keeps unpairing. When it is connected in HDMI mode, the sound falls way behind the TV sound. The sound itself is okay, but my Nakamichu system is SOOOOOO much better. Together with the buggy S90B, I doubt I’ll ever purchase a Samsung product again. It’s THAT bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeremy,
Thank you for sharing your experiences with the new HW-Q990C Soundbar. I am sorry to see that your initial time with the unit has not been ideal.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
To help with any audio sync issues, 2020, 2021, 2022, and 2023 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.
On your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through. Alternatively you can set the Digital Audio Output Format to Auto.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions