Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 620 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers admire the Q series soundbar's exceptional sound quality, encompassing the bass, Dolby Atmos, and Q Symphony features, finding it easy to set up and use. However, some users point out that the rear speakers are not wireless and that the instructions could be improved for clarity. The volume is also noted as impressively loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 620 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best speaker set up!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale and was hesitant at first but fell in love the moment i heard it. While it was a little of a pain to set up, its far easier than traditional wires and such.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Soundbar!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is quite powerful and the Bluetooth connectivity works very well, overall very good equipment, it's a shame that the satellite speakers are not wireless!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bitter Experience at BEST BUY -(

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this open box item mentioned as Excellent condition on website, and once I reached the store at Walden Galleria, Buffalo, NY for pickup on 9/22, got shocked as the item given was NOT a usable item at all. It was covered with DUST. The person at desk handed me over just the subwoofer and the sound bar separately (NOT EVEN in ANY BOX or any COVER/WRAP!!!). It was missing remaining all the parts (Rear surround kit and other items as well). Once I showed him the website description and my purchase slip then he tried finding the missing items in store and came back later on after sometime just to tell that the remining items are missing!!!! He too agreed that this is a mistake!! Even it can't be considered as good item at all where as the store mentioned it as Excellent. It's a clear cheating as selling something as EXECELLENT where as it is not even in fair condition. Because, (1) there was no box and the items are not in any cover/wrap, (2) looks very dirty and covered in dust, (3) missing main parts and (4) the subwoofer shows many marks of heavy usage and tears at back side !!!! Don't know how they sell it as excellent?!?! I purchase many items from Best Buy and it was the first bitter experience, as I travelled almost 100 miles to pick this item but ended up with getting a bad item, then I returned the item then-and-there at their desk. The whole drive was in vain and in addition to the utmost upset for my kids who were very much eager for this item seeing at home! Very much disappointed with the store and would like to complaint the BEST BUY to take proper measures at such stores. This will simply dent their reputation and the word of mouth may spread the bad image of the store quickly and in turn the BEST BUY brand. Please don't sell something that is NOT what it is mentioned! Will not go to this store at Walden Galleria any more.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Rear speakers

    Rated 4 out of 5 stars

    need help

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would give it a 5 but my rear speakers are not working and cant figure out why ....

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and setup was a breeze. Wish i could say the same about the tv i bought along with this amazing sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend any Samsung sound bar. This sound bar is extremely well rounded and nothing but quality sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound at a great price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product and truly does make a significant difference in the viewing experience. Was not difficult to set up and the sound quality is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bud's Take

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is very good when it is working. I does not work every time the tv is on and I need to have the Geek Squad look at this issue for us

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Buds Take,

      I am sorry to hear that you are experiencing issues with the sound occasionally not functioning properly. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.

      In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.

      You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.

      Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.

      I hope these tips help resolve your issues.

      You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung does disappoint i already have the 9.1.4 model and this one is perfect for our masterbedroom excellent sound that fills the room with a boom

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    High quality

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the best soundbar I bought in my life , very high quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar purchase!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar is slim and elegantly mounted. Rear sound amplifies the music without muting the language. Integrates well with Samsung television.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing BIG sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Samsung soundbar surround system to go with my new 85" tv and love it. A Samsung Q series 5.1. Enjoying it to the fullest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok Soundbar

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice soundbar. Wish that the woofer had more power. The back speakers you can barely hear them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Value for Money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this soundbar for about a month now and we couldn't be any happier with the sound quality we got for the money we spent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great System

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great System,very easy of installation and works perfect with my proyector. The sound quality is amazing. Very well worth.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Good soundbars

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this soundbar on a whim and it’s been pretty good. Never experienced Dolby Atmos before and I got to say when it’s on it’s mind blowing

    I would recommend this to a friend
  • Cons mentioned:
    Rear speakers

    Rated 4 out of 5 stars

    Need a pair of working rear speakers

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t come with working rear speakers and I would like them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Bar

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar works seamlessly with our TV. We are very happy with the ease of set up and the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds Great Highly Recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sound Bar and bang for the buck. Which the back speakers didn’t need to plug into the module but I made it work. Sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung soundbar and surround sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, love and highly recommend. We have it in our game/media room.

    I would recommend this to a friend