Customer Ratings & Reviews

Nice unit but when i finally hooked up it sounds like the center channel is blown had a tech here they heard it but wont honor there warranty and repair a month old unit so now its a 1000 dollar paper weight will never buy samsung ever again

Super disappointed with my purchase. It worked for a day and then the sound started cutting out and then it stopped playing sound. Been on the phone with Samsung for 2 days with no solution. Bought this because I bought a Samsung TV and was told that buying a Samsung sound bar would be seamless. Not my experience at all.

One rear speaker did not work, as a result I had to take back the whole system. When I asked for help to unload the heavy box, I was denied. I'm 73 years old and struggled to get it on the cart to bring it in the store.You won't see me in your stores from now on. This is a corporate thing. Shame on you Best Buy.

Doesn’t mix with lg tv which is a 77inch set. Tv speakers are as good.

So, I got my new toys 2 days ago. Our new 55” Samsung Q80C smart TV and Samsung Q930C 9.1.4 soundbar with subwoofer and rear speakers. It was easy to set up. Once I turned on the TV, I connected the HDMI cable from the TV to the soundbar and it paired the speakers automatically. I chose to automatically optimize the settings to the size of the room. Having both a Samsung TV and a Samsung soundbar system works great together. I downloaded my streaming apps to the TV, and everything worked except Amazon Music wouldn’t play. I found a workaround by connecting an Amazon Firestick to the TV and playing Amazon Music through there. Once Amazon Music is playing on the Firestick, I can control it by voice with Alexa. Just a minor inconvenience. It will still work with the tv remote, or fire stick remote. I was a little disappointed with the sound of music playing from the soundbar. It doesn’t sound like a stereo system, but the subwoofer bass sounds sweet! That makes up for it. Movies sound great with it. The TV looks excellent as well. The picture is very clear. I must adjust to the HD look vs. my old 1080p film look from our older 55” Insignia. Overall, I’m pleased with this purchase. I’m looking forward to enjoying this soundbar system for many years to come!

Best buy does not honor their price match . I have been a customer since the company opened . I have soent hours of my time trying to get a price match in Cyber Monday. I will be sure to tell everyone how dishonest you have become .

An absolute piece of garbage. I cannot believe someone would buy this at that ridiculous. The sub was horrid in the rear speakers. Well, let’s just say I think I would’ve gotten better sound if I just mounted a brick to the wall. I cannot stress enough. Do not buy this.

Stopped working completely after 13 months I expected better quality

I honestly wasn't expecting a lot from this system, but I was pleasantly surprised by the quality. I have a dedicated 7.2 surround setup with Klipsch and Bowers & Wilkins speakers, and while it's not a Dolby Atmos setup, it sounds really good. I also own another Samsung soundbar that is a 5.1 setup as well as a Polk Audio 5.1 soundbar. The Samsung 5.1 really was pretty disappointing. The Polk sounded much better. So while I wasn't expecting this to be as good as it is, it's also part of Samsung's Q-Series, which is their higher end products. Many brands do this so that there are affordable options as well as higher quality options. And you typically get what you pay for, at least on the affordable end. Those typically sound marginally better than the built in TV speakers (which have actually come a long way in sound quality. On the higher end though you don't always get what you think you should for what you're paying. You can tell out of the box these are built better than lower priced options. The speakers feel sturdy and have more metallic feeling material than flimsy plastic, including the remote. The setup is super simple. Just plug the main soundbar into the tv then a power outlet. Then when you plug in the sub and 2 rear speakers to power they will all connect automatically. If they don't for some reason there is a setup process in the manual. I would recommend downloading the SmartThings app because it's much easier to make adjustments in the app than with the remote. There is a feature called SpaceFit Sound Pro that is supposed to automatically adjust the sound to your environment using the speakers and a mic built in to optimize the sound. So, for example, a smaller room with a lot of furniture is going to reflect sounds and need different adjustments than a larger open room. This is supposed to make those adjustments for you. I tried turning it off and on and didn't notice any difference, but your mileage may vary. Other than that, once you have it setup, I would recommend playing some different sound tests, whether a movie you own on Blu-ray that has Dolby Atmos listed or something streamed from Netflix or similar. Just make sure if you use a streaming service that they specifically indicate "Dolby Atmos" for whatever movie you decide to play. Not all are have Atmos sound mixing and Netflix I believe has a more expensive package that gives you the 4k and I think the higher quality sound as well. Then make adjustments to the levels of the speakers as needed based on your listening environment to fine tune the output. My rear speakers, for example, are futher away from my listening postion than the soundbar and TV so I raised the level of those to equal it out. Once you make these adjustments the sound will be pretty great. Now it's not going to replace a dedicated 9.1.4 system where you have speaker in your ceiling running off a dedicated receiver/amp, but for a soundbar with 2 rear speaker, it really surprised me how good it sounds. The upfiring speakers on the soundbar as well as the rear speakers really do give you a height to the sound environment and makes you feel fully encompassed with sound depending on what you're watching. Keep in mind that just because a movie is Dolby Atmos compatible, not all are created equal. So I would try a few different movies to see what it can really sound like. And if you're a gamer, trust me, going to Dolby Atmos (for titles that support it), you'll never want to play without it. Playing games such as COD or similar allow you to hear exactly where you're being attacked from! So if you're looking to get into the "Dolby Atmos market" and don't won't to or can't spend the money on a dedicated setup, this is really a good option that I would recommend getting.

TL;DR - Another good soundbar from Samsung with broad codec support and wireless connectivity to the speakers makes this a great, flexible choice for your home theater and general home audio entertainment needs. I've been using the Q930 soundbar system for about a week, which replaced an older Q800 series soundbar from a few years ago. The system includes the soundbar, wireless subwoofer and a set (left + right channel) of wireless surround speakers. The box also includes one HDMI cable and the small, thin system remote + batteries, and mounting hardware if you have your TV mounted on the wall and want your soundbar mounted to match (mine sits on the TV stand). The Q930 was very easy to setup, basically just plug everything in and turn it on. The system automatically recognized my samsung TV, and thanks to CEC control, the soundbar remote can control the TV and vice versa. The surround speakers were automatically paired, along with the subwoofer. One improvement in the new Q930 is the surround speakers are completely wireless, except for the power cord. My older Q800 series relied on a regular speaker wire connected to a wireless surround base, whereas the new system is completely wireless, provided you have power connection. The downside is these surround speakers are larger than the older surround speakers, and a bit heavier. Your mounting options may be limited. Also, I initially failed to notice the "left surround" and "right surround" labels on the speakers and mixed them up when I initially set up the system. The Q930 supports all modern codecs and connections, as long as your provider or source supports it. The surround features work well and I can definitely hear the channel separation, thanks to front and upward firing speakers on both the soundbar and surround modules. The bass is powerful, but not too boomy, but you'll be disappointed if you're looking for wall-shaking bass. The soundbar features HDMI, SPDIF digital audio, Bluetooth and Wifi connectivity options. All worked well, however it would have been nice if Samsung had included a SPDIF digital audio cable in the box along with the HDMI cable. The four power cords included with the system are all interchangeable, and all have 90-degree right angle plugs at both ends, so plan accordingly for your power strip/surge protector cord management. The remote control is predictably small and thin and easily lost between the sofa cushions. A locator feature and the solar panel on Samsung's newer TVs would have been a nice bonus feature. From a distance, the soundbar remote looks very similar to Samsung's current TV remote. Fortunately, CEC control reduces the requirement to use the soundbar remote for the basic functions.

It’s been 17 days since ordered and 10 days from expected delivery and still don’t have what I ordered.

Wow. The Samsung Q930C Soundbar has movie like sound. The subwoofer really shakes the house. The rear speakers are clear and startle me sometimes with the unexpected surround sound. It seems like the SpaceFit setting does a good job of filling my big living room with sound. I like that the soundbar has big sound without the big size. Speaking of size the rear speakers are also perfect for shelves or window sills. The setup was really simple and fit great into the SmartThings ecosystem. The Alexa doesn't work as good as my previous soundbar. It doesn't always pick up your voice so I think the microphone isn't as sensitive. It also takes longer to process than my last soundbar so you often have to repeat yourself because it wasn't ready to listen. The soundbar doesn't like to turn on with my Samsung TV remote. I have to manually turn it on and sometimes manually set the TV as the input even though there are no other inputs setup. My biggest gripe is that I have the 2019 Q90 TV and Q-symphony doesn't work on it. I think it should just be a firmware push for Samsung to be able to activate the Q-symphony with it. I haven't needed to use the Adaptive Sound yet because I've been able to hear all the voices through the action on what I've been watching. Even though there are some annoyances, the sound is good and I would recommend getting this setup.

I was getting sick and tired of my old surround sound system in my bedroom, and definitely wanted to swap it out as soon as possible. When I first got the one I had it worked fine, then after some time I realized that it didn't work well with my Samsung remote. So when I first got this system they removed it from the box, the first thing I noticed was that the speakers were bluetooth and didn't have a cord. I was extremely happy about that, because that means I can place them anywhere I want it in my room. After I hooked everything up and paired everything with the app in my phone, (which is Smart things) I turned everything on it was ready to adjust the sound to my liking. It is literally like night and day when it comes to this new surround sound am I old surround sound. I sleep with my fan on all year round and it makes it extremely hard for me to hear without turning the volume almost to the max, but with this new Samsung system, I can literally turn the volume up to about 30, and I can pretty much here clearly everything that they're saying on TV! Everything works so seamlessly once it was hooked up and with the app like he was pre-programmed or something! I was really surprised when I got this type of sound from the system did I just hooked up! I keep it on the setting with the TV and the surround sound at the same time. I really love this new set up, and I'm extremely happy I got it!

After 1 month wouldn't power up or reboot. Tried everything and wouldn't work. Returned it

I'm upgrading from wired speakers to these fantastic beasts! I read the instructions before turning everything on and I still missed the part where it said to press the O button to switch from TV speakers to the speaker system so I was floundering around for a while trying to figure out why no sound would come out of the new ones. Had to grab the instructions again, then I saw it the second time. When the sound did come out... WOW! The sound is incredible! I tried with the digital cable and also the wifi. Wifi does repeat on occasion so the sound doesn't always sync. There are pop ups on the screen when switching to wifi telling you of the possibility. It did get a bit annoying after a time, so we did go back to the digital in. We love the sound quality. The bass is great, you feel like you're in the scene. There's also the option for enhancing voices. Due to my husband's deafness, we needed this feature. The surround speakers are fantastic! We're very happy with these! We would need to upgrade our TV to make full use of its capabilities with q-symphony, but we're very happy with our decision to get these!

One back speaker cannot link wireless / bluetooth. Cannot get it to work!

Sound bar was easy to set up, mildy c8nfusing t8 get the satellites to work. Alexa works great and the sound is definitely worth the price.

For the money you spend on this soundbar set you will get exceptional movie theater like sound quality, very easy to set up and connect to as well.

GREAT sound. Easy to hook up. I would buy this one again

Love the sound and its true surround sound with good bass