Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 10951545
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Disappointed with this purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 different earbud brands because I wanted a pair that would cancel out noise on my calls during meetings but all 3 seem to only cancel outside noise for myself which I didn't care much for. I only had 15 days to try each pair and I started to experience ear infections after my time expired. I started to see more articles from people who started to experience the same problem months after. I haven't even used them and it's been a waste of money. I'm hoping Best Buy or Samsung will help me resolve this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gavina!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144244108
Thank you for choosing Samsung!
-Remie
- Pros mentioned:Sound quality
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.clear sound easy set up stays in..................
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and fit great. Wouldnt buy another brand.
I would recommend this to a friend Stick to Apple products
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone is not of good quality. NOT really noise canceling. I would not recommend it.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good Job.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good .Good. Good Job. Good Good job.good. Good.
I would recommend this to a friend Samsung ear buds pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit good. You get a choiceof 3 ear sizes for your ear. The color looks great. I gey alot of compliments on the color. Im only giving 4 stars because to answer or hang up a call does not work correctly.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Not enough lows..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do have a crystal clear sound....yet the "lows"are not there. A little low frequency but not enough. Controls not bad. But overall...not worth the price tag.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
- Pros mentioned:Sound quality
Quality buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound, only issue i have is after an hour then it makes my ear sore where its holding up against.
I would recommend this to a friend - Cons mentioned:Fit
Galaxy Buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Galaxy Ear Buds Pro Headphones fall out of my ears too easily, I only wear around house so I don't lose them
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Samsung Buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound is great and so are the features.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Hurt my ears.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding earbuds but the seal is bad and they dont fit my ears are all. They also earitate my ears too.
No, I would not recommend this to a friend - Cons mentioned:Fit
Ear buds don't fit securely
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are just okay. They did not fit my ears and kept falling out. I do not recommend them. I only use them when I am home to avoid losing them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Michlew. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
- Pros mentioned:Sound quality
Great sound quality but bulky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Bulky earbud when in ear compared to galaxy bud 1st gen. Feel like there's better bang for your buck with something else.
No, I would not recommend this to a friend - Cons mentioned:Fit
Great sound, but falls out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds, good functions but it fell oit of my ears fairly easily, i tried each insert for each ear to no avail
I would recommend this to a friend - Pros mentioned:Sound quality
earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my earbuds, great sound and easy instructions
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound but needs better comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is good but there no adjustability for ear size. You get one size for the rubber buds and if they don't fit, they don't fit.
No, I would not recommend this to a friend Okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fiance has went thru the samsung headphones like crazy. They arent meant to last obviously. He had this paid for 2 minths and rhey stopped holding a charge.
No, I would not recommend this to a friend- Cons mentioned:Fit
Samsung Galaxy Buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like these earbuds. They fell out a lot. The sound was great. Just kept falling out.
No, I would not recommend this to a friend - Cons mentioned:Fit
Always falling out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't run Can't walk can do anything without them falling out. A disappointment of tech coming from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link (https://www.samsung.com/us/support/answer/ANS00082785/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
- Cons mentioned:Fit
Not to bad.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are ok. Not as comfortable as the Buds live. They will definitely fall off your ear while moving around or excercising.
No, I would not recommend this to a friend