Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 10951545
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Keep falling out.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. But kept falling out. Pushing them back in activates touch controls
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mgrote,
Thank you for reaching out to us. We apologize if your Galaxy Buds Pro keeps falling out of your ears. We understand how essential it is for you to ensure that your buds stay in place while listening to music or on a call with families and friends.
Please click on the on how to use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is adjusting your Galaxy Buds for the best fit::
https://www.youtube.com/watch?v=Tz0SsORiO-E
For additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144183745
Thank you for choosing Samsung. Have a great day!
^Chrystel
Worst headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphone ever i replaced 2 times because doesn3work properly with the galaxy s 21 ultra for no reason, i jump to the beats.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Will Not Stay Connected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love The Sound, But It Will Not Stay Connected To My Phone!! That Has Me Upset
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OnlyGirl!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We sincerely apologize that your earbuds are not staying connected to your phone. We at Samsung only want our customers' best welfare while using our products. Let me help. This troubleshooting link on what to do when this issue occurs:
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Another link on how to properly connect your Galaxy earbuds:
https://www.samsung.com/us/support/answer/ANS00086702/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144242175
Thank you for choosing Samsung!
-Remie
Not a bad product to buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is alright product to buy nothing special works same like other brands airpod that i have bought. I will definately recommend others.
I would recommend this to a friend- Cons mentioned:Fit
Ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky dont stay in ear. Not noise reduction at all
No, I would not recommend this to a friend Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every conversation sounded robotic when the other person could even hear me. Don't waste your money. Returned after a week of trying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Did not purchese.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't aware that I bought this. I don't know nothing about this item. Please look into this and make sure I wasn't charged for it.
No, I would not recommend this to a friendNot the right color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the wrong color at this point. I wrote a full review for the black which I used for a couple of weeks and didn't like it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, USBC. We value your opinion and use reviews like this to improve the Samsung experience for others in the future. ^Kayla
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months spend the extra and buy the pro 2
No, I would not recommend this to a friendPros
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the normal galaxy buds these are trash. Says noise cancellation but that doesn't work at all. The normal galaxy buds work way better and the sound quality is so much better. The pros are not what i thought they would be. Nice color and design but the sounds and features are just not worth the price.
No, I would not recommend this to a friend- Cons mentioned:Fit
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need wing tip adapter and a longer battery lifespan
No, I would not recommend this to a friend - Cons mentioned:Fit
Gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband did not like them. The ear buds kept falling out of his ear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Khuling!
Hi There! Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Pro. We are so sorry that your husband finds the buds challenging to fit into his ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144293925
Thank you for choosing Samsung!
-Remie
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found out once I got home that these did not work with my device the way we were told they would and I had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Sound is weird
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality seems like you're in tunnel. I'm not sure what I need to change in the settings or what to do.
I would recommend this to a friend- Cons mentioned:Fit
Samsung ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't fit very well and they cut in and out a lot overall not that great for the price.
No, I would not recommend this to a friend Not for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these are difficult. Hangs up on people gotta take them out and put them in a few times to stay connected
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Keesha. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Does not last eight hours
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last eight hours Control is difficult, not intuitive on how to setup to non-samsung products Will be returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Sadness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work so it was returned to the store for credit. Could not hear anything no matter how far it was turned up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Pros mentioned:Sound quality
Nah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, if only I could stop them from popping out of my ears!!
No, I would not recommend this to a friend Great present
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves them. Not just the color which is her favorite but they fit great and she's always using them.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there! I am glad your wife is enjoying this unit. Thank you for being a part of the Samsung family. ^Kayla