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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5107 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the excellent sound quality, long battery life, and comfortable design. They also appreciate the decent bass, reliable connectivity, and effective active noise cancellation. However, a notable concern among users is the fit, with some also mentioning sensitive touch controls, low volume, and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 230 Showing 4,581-4,600 of 5,107 reviews
  • Rated 5 out of 5 stars

    Lovemy buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these ear buds and I love them I also bought them for two of my chldren

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Husband loves

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband uses them often and may even prefer them more to apple air pods.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are worth the money, they don't take long to charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these because they are small and work really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Christmas gift. The person who I bought it for loves the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my husband and he absolutely loved them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit, Touch controls
    Tech Insider Network Member

    Rated 5 out of 5 stars

    SOLID.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are definitely getting what you pay for in this package. Tunable noise canceling (referred to as ANC, or Active Noise Canceling) is incredible. The IPX7 rating is great for those who use them in wet conditions. Wireless charging is almost a must these days and thankfully provided. And the quick charging is really nice. I do warn you though that if you have these turned up, with ANC on high, using high quality audio as your source (such as Dolby Atmos), it is going to drain them pretty quick. And that is honestly understandable. I mean you are really pushing these in that situation. I’ve got mixed feelings with touch controls on any earbuds. I think it will require a bit more finesse on my end to master the functionality on this particular set. And those who would have issues with keeping these in your ears might have even more problems with touch controls. I recommend finding a way to do a fit test somewhere before taking the plunge. My favorite option is the hot swapping. You can connect to a different device but if you receive a call on your phone it will automatically switch to your phone and back to the other device once you are done. Something I didn’t get to test was the ability to pair multiple sets of these to the same phone for a shared audio experience. I really like the idea but wonder if there is any quality loss as a result. Overall these are packed with features that put them in the top tier of wireless earbuds with quality sound to back it up twice over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy them again price was good and worth the money for it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought these for my mom as a gift and she loved them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung ear Buds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the loudest wi fi bud I have purchased to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and the new case just trying to get use to the positioning in my ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Fall out all the time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly fall out not worth the money! Sound good but if you look down they are coming out

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Earbud

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on the head phone and I like color ways.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New headsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets are an upgrade to the previous version i had. they work excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have given me no problems. Best ear buds samsung has provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    swag mode

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these earbuds turn my swag on. swag mode activated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my mom there amazing for her at work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds work above my expectations! Can’t wait to see what Samsung does next.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very good earbuds.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these galaxy bud pro wireless earbuds to test at no cost through the best buy tech insider program to give my unbiased opinion. I have had some exposure to higher end earbuds before like Microsoft buds and apple airpods. I own a set of Yamaha Two E7A to compare these to, and a nice set of jvc HAET45TB true wireless in ear to compare to. Sound wise, these are fantastic. the sound of my music and films that I watch sound well centered and balance as if right in the middle of my head. These sound scary clean to me. I still am an physical music junkie, and listen to a lot of cassettes and cd's and some vinyl still. I have always thought the one of the best mixed albums is Tom Petty Wildflowers, and love the way it sounds in all renditions of it, hearing it thought these digitally, is a whole new experience. The strum if each string of the guitar can almost be delineated, and the sound of the snares and cymbals just resonates perfectly. What helps this a ton is the noise cancellation feature these offer. Once you turn that in, it just make the music pop. it takes all the sound and separates them nicely, not that it doesn't sound good with it off also, but it does ad more power to it, brighter, just clear. Generally listen to music on the normal EQ setting, but there are several other setting you can choose. Now the one part that I did struggle with is setting up the app. This came with no instructions or set up book, and all the qr codes did not scan anywhere for me. I just went to the website for support. You must have Android 7.0 or higher as an OS right now, Apple IOS is not supported. I knew this when I offered to test, but that leaves people like my wife out of the loop from enjoying these, and a lot of other people. So this app did not come up when I searched on the play store, but when I clicked the link on their website it came right up and I installed Galaxy Wearable App and the Galaxy bud pro plug in. I got them to link to my phone easily without the app, but you need the app to customize the touch buttons, namely volume up and down, answer phone calls with them, and to turn on noise cancellation. I struggled with getting this to link in the app and contacted samsung via chat. I explained what was going on and within 5 minutes found the easy fix was I just needed to reset/restart my phone and it updated the app and it found the buds, and has continued to do so since. Good customer support all things considered. It also updated the bud's firmware right away. The touch controls are second to none I have found. A light touch is all that is needed for volume or a hold or light tap 2 or 3 times to do different functions. The yamaha and jvc buds I have both require pushes of buttons that almost drive the bud further into you canal. Comfort, excellent, they seem to cede easily into my ear and stay put, I have not exercised with them or been very vigorous with them in, but I feel I'd use my jvc's for that, the bud type I'm a bit paranoid of, just my thing though. Sound, these are tops on my list, better than the yamaha, though not by much, just my preference though, and it is just miniscule to say the least. I think it's the noise cancellation that set the difference with it. Now for ranking, sound 5 of 5 hands down, but as a whole package, I do put this at 4 of 5 based on initial set up issues (no manual and and having to text with tech support) and a bit bigger issue that it's not on Apple products yet. Hopefully that will clear up soon, and others have the opportunity to chose to enjoy these also. I would really want to give it 4.5 stars, and only deduct half a point if I could. I would recommend these to friends, as long as they have Android right now. Again they show Apple store on their site, so it's coming. I don't they they need to change anything with the bud's themselves, well done, just the support around them and make sure they have the full system set up before they launch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to switch between phones. Need to dnload Samsung app.

    I would recommend this to a friend