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Customer Ratings & Reviews

Your price for this item is $49.99
The comparable value price is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 5097 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 248 Showing 4,941-4,960 of 5,097 reviews
  • Rated 1 out of 5 stars

    bluetooth sold by best bay very bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bluetooth are very bad, they are barely 2 months old since I bought them. I've only used them for an hour a day and they can't fully charge

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There!

      Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We sincerely apologize that you are having a charging issue with your earbuds. We at Samsung only want our customers' best welfare while using our products. Let me help. This troubleshooting link if your earbuds are not charging:

      https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge

      Another link about your earbud's battery life:
      https://www.samsung.com/us/support/answer/ANS00078081/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144271469

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 5 out of 5 stars

    Great headphones that are super comfortable.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these...comfortable and sound great. Barely notice they are there until the bass starts coming through.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They constantly fall out and were not comfortable at all. Sound was also subpar to the other buds in the samsung lineup

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnects frequently. outdoor Phone call conversation is not easy because the person I talk to can't hear me clearly .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earbuds that I never purchased in there on my cred

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never purchased these I'd have no idea how they're on my list evidently I'm paying for them. Going to call now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low quality, bluetooth keep disconnect, the mic very bad, very annoyed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great and comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that these buds are comfortable in your ear and are unnoticeable when wearing them. Sound is great.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Impressive bass, good user experience with app

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First - I was most impressed by the bass quality, given the form factor here. Obviously, there are a lot of "true" wireless headphones on the market now offering a range of sound and user experiences. These rise to the top of both, as they should, with one caveat: requires you have an android phone and download the required app. If you do, these pair very easily and function alongside the case. If you don't want the app or you have another phone OS, the user experience is just like any other bluetooth wireless headphone experience. As for the sound quality - everything sounds excellent and the voice quality over the phone was very good as well. The active noise cancellation met expectations and the transparency mode did as well. As stated before, users that want a lot of bass in their ears will enjoy these. I don't think you can get much better unless you go to another form factor (over ear). I think the battery life could be improved, but the bud/case solution very much alleviates that issue. I tend to listen to mostly podcasts, and when I do, it's only in 1 ear. I get all day use by just swapping ears. I only use both if I'm working out with music or if I want to tune out from the world (like when I have to go grocery shopping amidst the pandemic). If you listen to music for your entire day, or like to take advantage of the noise cancelling at all times (doing so in one ear is discombobulating), you might want to look for alternatives that go longer than 4-5 hours. The USB-C charging is nice. It's a much better solution than micro, and I would never buy anything this expensive with micro again, given the reliability. Overall, I would recommend these to anyone with the budget and with an Android.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    THESE SUCK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORST HEADPHONES TO BUY. I LOVE SAMSUNG BUT THESE JUST SUCK. RETURNED THEM AND BOUGHT APPLE AIRPODS TO WORK WITH MY SAMSUNG ULTRA.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Wont buy them again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stop charging and they make a weird sound Wille im using them i don't recommend them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found out once I got home that these did not work with my device the way we were told they would and I had to return them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never buy again the battery live starts ok after a month very short.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung got this one almost perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound. Had some problems with fitting but got it worked out. Still can't believe the sound and the ease of use from switching to calls and changing volume to skipping and repeating tracks. Great product!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung EarPods

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy employee recommended these earbuds got them home unwrapped used him static not clear sound returned them

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Don't trust BB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't believe the 'get it tomorrow' lies. Ordered mine 2 weeks ago and they still haven't shipped yet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Allergy Warning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed some material of the buds and my wife is allergic to the new materials so i took hers back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left earbud no sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely upset. Left ear bud went silent after just a few uses and NO drops. 1 day after return policy was up.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big....bring back the originals!!!!!! Pain in ear caused from wearing

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,


      Thank you for bringing this to our attention. We sincerely apologize about your recent experience with the Galaxy Buds Pro, as it doesn't fit your ears and is uncomfortable for you. I know how important it is to have an earbud that perfectly fits and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.


      You may check this link to guide you on how to wear your Samsung earbuds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
      https://www.youtube.com/watch?v=Tz0SsORiO-E



      Should you need more assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144505385

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Too big for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable and too big, even with the smallest ear cover. They kept falling out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life on mine is about 6 hours, and I charged them all day, it also hurts to wear.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. We are really sorry about any performance issues you may be experiencing with your Galaxy Buds Pro, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung