Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 11078751
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
They don't stay.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have said, they kept falling out of my ear. I tried all 3 sizes. They all kept falling out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Jeanette. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Left pod sounded blown!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have reported here. When I received and put them in my ear the left pod sounded like it was blown.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, JamesF. We understand how frustrating this may be for you. This link (www.samsung.com/us/support/troubleshooting/TSG01111323/) includes steps that can be taken to improve the performance of your Galaxy Buds Pro. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were quite expensive but the audio quality is not the best
No, I would not recommend this to a friendPAINFUL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most PAINFUL ear buds ever made and they do not stay in my ear. I literally wince every time i have to tap them. I have had the original galaxy buds and the + version. Tbh the og ones were the best. The pro seemed cool but they are not worth it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Jaylene. We are really sorry about any issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
caused an ear infection. twice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got a pair as a xmas present. gave me ear infections. do not buy if you have sensitive skin. i have tons of earbuds. i use them on a daily basis. this is the only pair ive ever had this problem with.
No, I would not recommend this to a friendBad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as its predecessor.....................
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Bull. Thank you very much for sharing your experience. Your honest feedback helps us grow. ^Kayla
Not even remotely worth the cost.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not fit well, and sound worse than my 3 year old corded pixel buds. Also the touch components for skipping songs etc are very poor and do not respond well. Don't waste your money.
No, I would not recommend this to a friendIf you want an ear infection get them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one is talking about the ear infections you get due to their new material they used. Look it up before you buy folks! Great sound but ear will be leaking and infected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bigblue76!
Thank you for bringing this to our attention. I see you have some concerns with your Samsung Galaxy Buds Pro. We sincerely apologize for the inconvenience this has caused you. We understand that if you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. I am sharing with you this helpful link on how to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144238871
Thank you for choosing Samsung!
- Remie
Does not stay in ear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly slip out my ear... I tried changing the tip size thinking maybe that was the problem but it has not helped... Save money and go with different earbuds...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this to our attention. Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your review. ^Kayla
Poor quality for auch a high price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds are to big the pic is very deceiving had to return the item. Also they fall out of your ears to much.
No, I would not recommend this to a friendNeed wing tip
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung earbuds tips cannot work for me no matter what size i used.
No, I would not recommend this to a friendBad product and company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these about 2-3 weeks ago and the charging case stopped working. Samsung wasn’t much help. I also found that if you use an Apple phone with these there is no app to work with the ear buds with. There is for the Samsung buds live but not for these. Overall I am unhappy with the product, and the companies response. Stay away from this product.
No, I would not recommend this to a friendBluetooth reception
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth reception is extremely wack. I would not recommend it at all. I have many other Bluetooth earphones and all of them i can walk away even 30 feet from my phone and with this Galaxy Pro ear bugs if I put my phone in my back packet i lose signal. Very annoying.
No, I would not recommend this to a friendBROKE in just a few months!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These pods were purchased 10/29/21 and one is defective no longer working at full charge by 1/18/22. I called best buy and they told me nothing they can do, any returns expired 48 hours ago so I do not qualify. Now I have to contact manufacturer directly. Not a big deal but poor customer service for BestBuy. Apple product still working 1 year later!
No, I would not recommend this to a friendNot worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in my ears!!!!! Please take these back
No, I would not recommend this to a friendBrand response from Samsung
Posted .i There,
Thank you for reaching out. We apologize if it did not live up to your expectations, as your Galaxy Buds Pro doesn't stay in your ears. We understand how essential it is for you to ensure that your Samsung Galaxy Buds Pro stays in place while listening to music or on a call with families and friends.
Here is a link on how to wear your Samsung Earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
You may also watch our youtube video on how to adjust your earbuds:
https://youtu.be/Tz0SsORiO-E
For additional assistance, I’m including the contact information for our Social Support team via the following:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144152967
Thank you for choosing Samsung. Have a great day!
^Chrystel
Bad buds.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap. Randomly one ear would cut out, and that's when they'd stay in. Going back to my 2 year old Samsung buds that worked much better in both regards.
No, I would not recommend this to a friendBad case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case stopped working charging them after two months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shadoeman!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Pro. We are so sorry for the inconvenience that this has caused you when your earbuds case stopped charging after two months. Let me help. Please check this useful troubleshooting link on what to do when this issue occurs:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144365011
Thank you for choosing Samsung!
-Remie