Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 10901791
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.
This summary was generated by AI based on customer reviews.
Mid
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok . No one can hear me when making phone calls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy WillieA, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the opportunity available, please take a moment to review "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward, feel free to contact Samsung Support. Thank you for being a valued Samsung customer. - Debra
- Pros mentioned:Battery life
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Settings, Easy to use. Great battery . good size for earbuds you want to hide
I would recommend this to a friend Galaxy Pro Ear Buds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought October of 2023 and now it wont charge only left side charges
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for reaching out, Gino! We appreciate your feedback on the Galaxy Buds2 Pro By enhancing the Hi-Fi signal, the Galaxy Buds2 Pro delivers 256 times more audio data than its predecessors, offering a new level of richness and clarity in sound. Additionally, we have maximized audio quality with our 2-way speaker design—transforming your experience with a wireless audio device will never be the same again! We hate to see that one of your buds isn't charging. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We recommend resetting your earbuds. Insert the earbuds into the charging case and close the lid. Wait at least seven seconds, and then remove the earbuds. They will restart and automatically reconnect to your device. Navigate to and open the Galaxy Wearable app on your connected phone. Make sure both earbuds are connected to the app. Test your Buds for normal operation. If you continue to have issues, go to the next step. Tap Earbud settings, then tap Reset, and then tap Reset again to confirm. If this persists, please be sure to reach out to us at Support so that we can gather some additional information and help get this resolved. -Kelvin
MsJones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds work good but would not stay in my ears. They would just fall out while sitting still.q
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobbieT, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the fit of your buds is to your continued usage and enjoyment of the device. This device does come with additional ear tips in a larger and smaller size to help with the fit, we have a great article on our website titled "How to wear your Samsung earbuds" to help ensure the optimal placement, and lastly you can perform a fit test while wearing the buds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Somewhat of a disappointment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks normal creature comforts which take away from what should be a top tier experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy ErickM, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a loyal Samsung customer. - Debra
DO NOT BUY! Causes ear infection and drainage!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Fair warning to all, these ear buds contain a material that can cause an allergic reaction to your inner ears and Samsung is not taking responsibility for this issue. Anytime I wear them for any amount of time, I end up with dry, irritated ears followed up with a thick liquid discharge that lasts several days. It is a well known problem throughout the U.S. and Europe but Samsung is not willing to admit, recall or issue a refund after purchase. There is even an ongoing lawsuit in the state of New Jersey because of this problem. Avoid the pain, irritation and frustration these Ear Buds may cause; purchase a different brand. I have sent numerous follow-up emails to the Samsung rep assigned to my case and I am now just being ignored. My return period has lapsed through Brst Buy therefore I am now stuck with an expensive pair of paper weights.
No, I would not recommend this to a friendThere are ok... but not the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are ok, but i wouldn't buy it again. I had a Sony's earbuds before and they were way more superior all the way around.
No, I would not recommend this to a friendSOUND IS TERRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought these earbuds would work much better compared to other brands. I have a Samsung smart tv and same brands work better. But to my frustration, these earbuds started to deteriorate in sound. I tried to ignore it! But the sound quality was becoming worse. The sound intermittently goes out. It also had this irritating scratchy sound!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "No, low, or poor audio quality on Samsung earbuds" when you have the available free time to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your audio quality on your Galaxy Buds2 Pro. Feel free to contact Samsung Support afterwards if you would like any further assistance or if you have any questions for us. Thank you for being a loyal Samsung customer. Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Sound quality
Sound was good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds sound was too good. We can hear 3d audio surrounded over your ears
I would recommend this to a friend Not so good on more than one feature.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed by the fit using any of the supplied earbud tips....and noise canceling is not so great. Having used comparable Sony S-buds these were a trial replacement but not even close to the quality of fit and noise canceling Sony offers. So I returned these and am back using Sony. The app and integration with the phone however is fantastic as is the sound.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
I love my Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sleakness and the quality is awesome. The quality of material is great.
I would recommend this to a friend Outdoor Bluetooth connection very poor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, fit and comfort are a definite improvement over the Galaxy Buds. But when outside (i.e. running) bluetooth connectivity is very spotty - to the point I can't get through most songs. I have followed manufacturers instructions, updated the firmware to the latest version, unpaired and paired again. No avail. Am returning the buds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Texylvanian, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your device. Feel free to reach out to Support afterward if you would like further assistance. Thank you for being a steadfast Samsung customer. - Debra
- Pros mentioned:Sound quality
Good so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than first Bud Pros. Sometimes I get static but still tweaking them to my liking. Love the color.
I would recommend this to a friend - Pros mentioned:Sound quality
Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working as expected. No issues, good sound quality, and noise canceling.
I would recommend this to a friend - Pros mentioned:Fit
Buds 2 pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't belive how horrible these fit in the ears, you spend more time catching them and readjusting then anything else. Shame. But airpods for the win I guess. They stay in ear even during excercise. But obviously I can't utilize all the features
No, I would not recommend this to a friend Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but they are no airpods, ambient sound sucks
I would recommend this to a friendNo worth the price paid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all that they are made out to be and for the price. Dont stay in my ears very well as tgey arecalways falling out
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great sound, not a good fit for my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is really good, however the buds just fall from my ears very easily
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Not that user friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly connection. Connection issue. Sound is decent
No, I would not recommend this to a friend - Pros mentioned:Comfort, Fit, Sound qualityCons mentioned:Touch controls
Great Earbuds for Anyone!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tend to be very picky with my earbuds, but Samsung has made a nice pair with these. You get professional sound and comfort for an affordable price! These buds are EXTREMELY comfortable, which is a huge complaint with their rival counterpart. They fit in my ears well and do not move around much. They of course come as noise cancelling with a professional surround sound-type feel. Music is crisp and phone calls are clear. Though they are not waterproof, they are water resistant, making wearing them over a long day or workout less worrisome. My favorite feature is the intelligent conversation mode. When they detect your voice, noise cancellation turns off, as well as whatever media you are playing turns down. The buds go into ambient mode, and when you are done with your conversation, they go back to their previous settings. My only complaint is more of a personal problem. These earbuds come with touchpad command sensors where you can tap a certain number of times or hold the earbud for a specific amount of time to command your earbuds to complete a task. I like to tap my earbuds into my ear for a better fit over the day, which can cause me to accidentally hang up on whomever I am on the phone with, skip songs, overall just kind of mess up the flow of things. Overall, I am satisfied with this product.
I would recommend this to a friend