Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 10901791
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.
This summary was generated by AI based on customer reviews.
Good but would recommend somthing else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were good but are just outclassed by sonys offerings
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Noah, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your Galaxy Buds2 Pro and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance. Thank you for being a staunch Samsung customer. - Debra
I would not buy these again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried these ear buds for several weeks and have experienced multiple ear infections. I have stopped using them for a week and the infection cleared. Once i used them again the infections came back. I have scabs where the charging connections are. Both ears had these problems. I have replaced the ear tips to new foam pieces. That did not work. I have used the smaller size tips also with no difference.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy WilliamB, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you wear canal-type earphones including Buds2 Pro for a long time, the humidity can increase inside your ears, and it may cause skin irritation or contact dermatitis such as inflammation of the outer ear. If you feel ear pain or skin irritation occurs while using the earbuds, please immediately stop using the device and visit your doctor for consultation. We recommend removing earbuds periodically from your ears so that the humidity inside the ears can be lowered when using the device for a long time. After prolonged wear, please dry your ears and clean the earbuds and ear tips regularly to prevent any problems. For more information, feel free to check out "How to wear your Samsung earbuds" to help resolve what you may be experiencing. If you would like any further assistance after reviewing the resource provided, let us know by reaching out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra
Not worth it for price point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Cancellation is not great , with this price point .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GauravD, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your audio quality and without not being able to ask you any follow up questions to probe further, I recommend reaching out to Support. Thank you for being a cherished Samsung customer. - Debra
Galaxy buds pro 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok. Having trouble with calls keep sounding robotic.
I would recommend this to a friendDon't stay in my ears.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them but they won't stay in my ears. I wish they had a wing.
I would recommend this to a friendNot worth the money, honestly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough bass and I lost one. So now I only have the one. The find earbud feature is a joke,you can only find it if your within 10 feet of it. Tbh,I'm using old Amazon $20 instead. Also,it's only been a month with them.
No, I would not recommend this to a friendToo small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fall out my ears when im eating or talking otherwise a good choice
No, I would not recommend this to a friendEar bubs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're all right they tend to fall out pretty easy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Jesus, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Be sure to take a look at the article titled, "How to wear your Samsung earbuds" for some helpful information regarding getting the perfect fit for your Buds. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer. - Debra
disappointed earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a defect in this earbud. First pair I bought you could not hear in coming phone calls. I brought them back and exchanged for a new pair. Got them home and the same thig happened, could not hear in coming phone calls. I thought it was a me problem so i brought them in to the Geek squad. They told me there is a problem with this earbud as they have the same problem. One of the Geek members had to buy 3 pairs to finally get them to work. I exchanged for the 3rd time in hopes that it would work, as i really like them. To my dismay the 3rd pair did not work either. I finally just brought them back and got my money back. I will buy another brand somewhere else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there RobM, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important all of the features of your device are to you. We have the Samsung Support Team available to chat with you and help troubleshoot any aspect of your device that is not operating as intended or expected. Thank you for being a Samsung customer. -Elizabeth
Battery drains quick!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As much as it hurts because I love Samsung, but I'm going to give these 2 stars because they don't hold a charge long, back to my Boise!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to share your candid feedback on the Galaxy Buds2 Pro. Galaxy Buds2 Pro provides up to 8 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. By making a couple of adjustments, you can conserve battery power on your earbuds. That way, they'll last when you really need them. Here are some tips you can follow: When you are not using the earbuds, keep them in the charged charging case with the cover closed. Adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app. If what you're experiencing persists, please reach out to us at Support for additional support. -Kelvin
Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not staying in my ear for long. It falls off. But the look is good.
I would recommend this to a friend- Pros mentioned:Sound quality
Not a Fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the sound is good and they are noise canceling i find them to be uncomfortable also the indication of how to use them is not clear to me. They also fall out easy. Im not a fan AT ALL
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stephanie! Thank you for your honest feedback, which is invaluable to us as we strive to enhance our products. The Buds2 Pro include an additional bud tip to assist users in finding the most comfortable size. We advise the following steps for correctly using your earbuds:
1. Ensure that the earbud tips are properly attached before wearing them.
2. Insert the earbuds in the direction of your ear canal for maximum comfort and the best sound quality.
3. If necessary, make adjustments by rotating the earbuds, and consider trying different sizes to achieve the best seal.
If you have any further concerns or inquiries, please feel free to contact us at Support. -Kelvin
- Pros mentioned:Sound quality
Issues w connecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was great for listening to music But was unable to connect to my phone for phones calls and unable to connect to my Car w android auto Went to return and the mgr tried 2 other boxes and they all had the same issue Do not recommend these earbuds for thos reason
No, I would not recommend this to a friend Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a hard time keeping them in my ears. But seems to work well.
I would recommend this to a friendDrain
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't last long at all. Too expensive to be so unreliable.
No, I would not recommend this to a friendOnes barley madeit 30 days before failing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pairing lasted for just over a year before one side stopped working. Now the second pair has stopped charging the right one while the left one and the case are at 100 percent. Not a very good earbuds product for durability.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BenjaminSaylor, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung earbuds do not turn on or charge" to help resolve what you've described to be experiencing with your device. Let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being a faithful Samsung customer. - Debra
Stopped charging after the first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after the first time. Had tk return
I would recommend this to a friendDisappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right side works good Left side doesn't work It was a gift so I just gave to my relative 3 days ago. Doesnt work the left side.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Ear Bud Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was great; but they wouldn't stay in my ears. There was no way to keep them from working their way out. I was afraid of losing them all the time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello HealthyProject, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would be happy to assist you in achieving the ideal fit of your device to ensure you can enjoy your buds uninterrupted. This device does come with additional ear tips in a larger and smaller size to help with the fit. We have an article on our website titled "How to wear your Samsung earbuds" to help ensure the optimal placement of the buds for the security of the fit. Lastly, you can perform a fit test while wearing the buds and connected in the Samsung Wearables App. If you do happen to have one of the buds fall out of your ear, you can also use the "Find My Buds" feature in the Samsung Wearables App to have the bud chirp to help you locate it immediately. Thank you for being a Samsung customer. -Elizabeth
I have small ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little too big for my ear but I make due with them
I would recommend this to a friend