Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 10901791
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.
This summary was generated by AI based on customer reviews.
Poor Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds are a 5 star. Best buy on the other hand. I asked for white, store i was at sent me another store picked them up opened them they were graphite. Already opened the box. The first store had the graphite in stock.
I would recommend this to a friend- Cons mentioned:Price
Is not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is bad and expensive never recommend Is only for new
No, I would not recommend this to a friend Loud ringing when using noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 pair, for my wife and I and they both have a loud ringing sound in the left ear whenever you turn on the noice cancelling feature. Tried cleaning and every other solution found on various blogs...apparently its a common issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GeorgeC, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you troubleshoot this matter with the ringing with the noise canceling feature of your device. Please, reach out to the Samsung Support Team through our website for one on one assistance in this matter and working towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Better fit needed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great but they did not stay in my wife's ears as she was moving. We ended up going with the Google headphones instead because they have a wing on them that keeps them in your ears securely. Not only that but the Google headphones were cheaper and cooler. We got them in an army green color that my wife loves.
No, I would not recommend this to a friendLove them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about them is a plus. Love all of the features.
I would recommend this to a friendHeadphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good quality too me i wish i would of got some more beats
No, I would not recommend this to a friendReally good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good. THEY ARE REALLY REALLY REALLY GOOD
I would recommend this to a friendEar buds pro 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy fit, easy listening, and good value for the money
I would recommend this to a friendDon't waste your money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buying the brand. These suck! They only last 5 hours and when hair is wet it pauses on it own. They fall out so much. It's so frustrating!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Aimer1324, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds2 Pro provide up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. For more information, please take a moment to review "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your battery life. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Check out, "How to wear your Samsung earbuds" to learn more. If you would like any additional assistance, feel free to contact us again at your leisure. Thank you for being a steadfast Samsung customer. - Debra
Ear bud died after not to much use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about a year and one was slowly disconnecting more and more and finally gave out today. Went hrough the samsung forms and nothing helped. Bummed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Jonathan, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be happy to assist you with what you may be experiencing with your Buds2 Pro, however, we are missing some details that we would need in order to effectively assist you. Please do not hesitate to reach out to Samsung Support for further assistance and/or help with troubleshooting your Buds2 Pro. Thank you for being a faithful Samsung customer. - Debra
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, Wonderful Fun Easy to use, amazing experience
I would recommend this to a friendHappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase. It was easy to order online.
I would recommend this to a friendBudsss Love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them only this is they sont adjust the soumd
I would recommend this to a friendnot what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connectivity for these was not good. I also had trouble with getting a proper fit.
No, I would not recommend this to a friend2 pair nothing but Static noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried two pair, One I brought directly from samsung and the Other I brought from best buy. And they both do the same thing after a while become nothing but static noise. Would not recommend these
No, I would not recommend this to a friendEar infection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them for awhile then noticed pain in my ear. Went to the doctor and it's an ear infection thanks to Samsung. Over a month and still dealing with it. I assumed my buds afterwards. This is a thing. I googled it and was surprised. Apparently this started with last year's model when they switched to a different material
No, I would not recommend this to a friendImproper fit and keeps falling off
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improper fit and keeps falling off , I just opened today and it keeps making strong beeping noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there ZXCV, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Please take a moment to review, "How to wear your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your device. Feel free to reach out to Support if you would like any further assistance after reviewing the resource shared. Thank you for being a valued Samsung customer. - Debra
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not connect correctly with the laptop book 360, you can only hear one headphone, there is no improvement compared to its predecessors, I definitely consider returning it, they do not work well for me and they are not comfortable.
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not best when sweating. Fall out randomly.........
No, I would not recommend this to a friendHorrible - bad audio, bad fit, bad buds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly don't get the hype here. I pre-ordered these, only to be seriously disappointed. They didn't come with additional size ear inserts - just one size, don't fit tight and won't stay in. The app says, poor fit, change your ear piece but there are none. I'll stick to my beats and return these - total waste of money.
No, I would not recommend this to a friend