Customer Ratings & Reviews

Hey Miguel, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like to learn more about obtaining the perfect fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like to share any additional feedback with us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra

Good day Drnono502, thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we continue to make improvements on the functionality and design of our product line. Did you know that you don't have to utilize the stems of your device to start and stop your content? You can use voice commands like "play music" or "stop music." Voice control is available in the Galaxy Wearable app, and pinch gestures like a single pinch for play/pause are the default touch controls. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra

Salutations TVReview, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your Buds3 Pros. Let us know if you have any questions for us afterward by reaching out to Support at your leisure. Thank you for being a faithful Samsung customer. - Debra